A Thursday morning in Prague, at a café still searching for its name. One room, a diverse group of professionals, and hours of conversation you don't easily forget. [...]
Traditional metrics of customer and employee experience—such as NPS (Net Promoter Score) or CSAT (Customer Satisfaction Score)—have one fundamental weakness: they reduce reality to a number. They say [...]
InsightSofa is a customer experience management platform that collects real-time feedback across key customer touchpoints. It combines standard CX metrics with AI-driven insights to help companies quickly understand what drives satisfaction and loyalty—backed by 14 years of proven know-how and fast implementation.
© InsightSofa. All rights reserved. Part of the ROUCEK Group.
© InsightSofa. All rights reserved. Part of the ROUCEK Group.
Customer and Employee Experience Platform
Customer and Employee Experience Platform
