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CX Brunch 11. 6. 2026
A Thursday morning in Prague, at a café still searching for its name. One room, a diverse group of professionals, and hours of conversation you don’t easily forget. That was the fifth edition of CX Brunch.
A different format and a better one
This time, we made a deliberate shift: less structure, more room for real dialogue. And it worked exactly as we’d hoped. Instead of presentations, we had conversations. Among people who live and breathe CX every day, that difference was felt from the very first minute.
When you bring CX professionals together from financial services, retail, manufacturing, and the service industry, something interesting happens: everyone walks in with a different problem, but everyone runs into the same questions. How do you measure what actually matters? How do you get management on board? How do you turn data into action?
What we talked about
The topics flowed naturally into one another, but three areas dominated the discussion:
Modern technology in day-to-day CX work – AI, automation, predictive analytics. No speculating about the future, just sharing what’s working right now, in practice, in real companies. Specific tools, specific results.
CX benchmarks in the Czech market – Figures that reveal where we stand as a market. Where we’re lagging behind the West, where we’re surprisingly ahead, and what that means for strategic decision-making.
Networking that doesn’t feel like networking – No business card collecting. These are people who know each other, come back each time, and pick up where previous conversations left off. That might be the greatest value of CX Brunch: you build a network of people you’ll actually call six months down the line when you’re hiring for a CX role or restructuring your team.
Why it’s a shame you missed it
The things said in those informal chats over coffee won’t appear anywhere else. Not in reports, not on LinkedIn, not at conferences. They live in the minds of people who tried things, got it wrong, and figured out what actually works.
That’s exactly what CX Brunch offers, and it’s exactly the kind of thing you can’t catch up on after the fact.
So, where and when will we see you next: 17 September 2026, Prague
The sixth edition of CX Brunch takes place on 17 September 2026 in Prague.
Registrations are open now at cxbrunch.cz and places are deliberately limited to keep the space for genuine discussion intact.
If you’re a CX professional looking for more than just another conference, this one’s for you.
