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QR Codes for Instant Feedback

Just scan and respond. No app to install. No waiting. No barriers.

Accessibility

Instant Response

Flexible Deployment

Every smartphone is ready. No app. No registration.

Customers respond in the moment—when the experience is at its peak.

Print, web, email, SMS, packaging, flyers, screens. Wherever your customers are.

Accessibility

Every smartphone is ready. No app. No registration.

Instant Response

Customers respond in the moment—when the experience is at its peak.

Flexible Deployment

Print, web, email, SMS, packaging, flyers, screens. Wherever your customers are.

High-Quality Data

Feedback That Feels Natural

QR codes make it effortless to capture both structured ratings and open-ended feedback—simply and intuitively. A short, mobile-optimized survey drives high completion rates and delivers insights you can act on immediately.

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Fast Deployment

Built for Anywhere.
No Hardware Required.

Generate QR codes in minutes. Place them wherever they make the most impact. Feedback flows instantly into clear, actionable dashboards. Track trends. Compare locations. Read real customer comments—all in one place, in real time.

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In Real Time

Customer Sentiment.
As It Happens.

InsightSofa QR codes can measure customer sentiment in real time. By analyzing the style and tone of feedback, they reveal whether the mood across your company or individual locations is positive or negative.

Show data from All Branches, only for product segment Beds during last 3 months

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Modern Locations

Contactless. Hygienic.
Effortless.

Customers simply scan the QR code with their own phone—no shared devices, no physical contact. Ideal for environments where cleanliness, safety, and comfort matter. A modern approach to feedback collection that respects both privacy and the highest hygiene standards.

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Do you want this data in your company?

Or call us directly at +420 777 661 368

Customization

Unlimited Ways
to Make It Yours

Every survey reflects 14 years of CX expertise. The result? Higher response rates and a design that leaves your customers with a lasting WOW impression.

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QR Codes

Your Brand. Your Style.

QR codes can be created in any color to match your brand perfectly. They blend seamlessly into your environment—enhancing the look and feel of your space while reinforcing your unique identity.

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Design

Beautiful.
And built to perform.

Customer experience lives on mobile. That’s why we design for it first. Every detail is crafted to look stunning and work flawlessly on smartphones—where feedback happens most.

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Satisfaction

Satisfaction Distribution

See exactly when satisfaction rises—or drops. With clear distribution reports, you can adjust your actions and decisions at the right moment.

Show satisfaction with Staff, at All branches during last 3 months, grouped by Cities

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Opportunities

Proactive Issue Resolution

When InsightSofa detects a dissatisfied respondent, it automatically creates a case, assigns it to the responsible person, and tracks its resolution. This allows you to catch dissatisfaction early—before the customer walks away.

InsightSofa automatically identifies dissatisfied customers by analyzing the sentiment of their feedback.
The system instantly creates a case and assigns it to the right person responsible for resolving the issue.
Teams manage and resolve customer issues directly inside InsightSofa in a clear, structured workflow.
Track resolution progress and team performance with transparent reporting and full managerial oversight.
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Simple Overview

Automated Alerts and Reports

No need to log in every day to check the numbers. InsightSofa keeps you informed automatically—whether it’s a daily summary or an instant alert when something out of the ordinary happens.

Real-world success stories

We needed to quickly launch customer satisfaction measurement in three countries, handling thousands of customers every month. Thanks to the excellent collaboration with the InsightSofa team, the entire implementation was completed within just one month.

The platform allows us to efficiently process feedback across all our branches through an intuitive web interface, while we continue to expand the solution with new features. Today, we collect insights from up to 190,000 customers a year, giving us the flexibility and data we need to continuously improve the customer experience.

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Jan Preclík

Group Customer Manager

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As the largest e-commerce retailer in the Czech Republic, we needed a solution capable of capturing the complete customer experience across many different touchpoints. InsightSofa helped us unify feedback from key moments of the customer journey into one clear and actionable system.

The platform was further adapted to our needs with additional features focused on parcel delivery and post-delivery feedback. Thanks to flexible customization and close collaboration with the InsightSofa team, we now have a solution that fits our processes and helps us continuously improve the customer experience.

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Martin Kodýtek

Digital Manager

We decided to start measuring customer satisfaction in 2021 and chose InsightSofa as our partner. Looking back after several years, it was clearly the right decision. The platform has helped us achieve strong response rates and gain a much deeper understanding of our customers’ needs and expectations.

The insights we collect now support more effective innovation and help guide decisions across the entire company. With InsightSofa, customer feedback has become an important part of how we manage and continuously improve our business.

Radek Dufek

CEO

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Other InsightSofa Channels

Email Surveys

The highest response rates. Beautifully designed surveys.

SMS Surveys

Surveys start with a simple SMS message sent to a mobile device.

Voice Surveys

New voice surveys. Respondents can begin whenever they choose.

Feedback Kiosks

In-location satisfaction terminals for stores and public spaces.

Website Widgets

Web widgets that appear on your site based on your rules.

In-App Surveys

Surveys embedded directly within your existing applications.

Email Surveys

SMS Surveys

Voice Surveys

Feedback Kiosks

Website Widgets

In-App Surveys