The CX Brunch Mission
Shaping the future of customer experience. Together.
CX Brunch brings together people who live and breathe CX. Whether you’re a seasoned CX leader or just starting to build customer experience in your company, you belong here. We meet over a great breakfast and spend a morning that actually matters. This isn’t a badge-and-lanyard conference—it’s a space where real conversations happen. A place to talk openly about what’s truly challenging you, and what’s moving you forward in CX.
Who comes to CX Brunch?
History
Already past events
#5 CX Brunch (11. 6. 2026, Prague)
A Thursday morning in Prague, at a café still searching for its name. One room, a diverse group of professionals, and hours of conversation you don't easily forget. That was the fifth edition of CX Brunch. A different format and a better one This time, we made a deliberate shift: less structure, more room for real dialogue. And it worked [...]
#4 CX Brunch (16.4.2026, Prague)
The fourth CX Brunch had such a great atmosphere that time passed much faster than we expected. A group of people came together who do CX not because someone told them to, but because they enjoy it and that was evident throughout the entire event. We therefore want to sincerely thank everyone who came, shared their experience, and moved the [...]
#3 CX Brunch (5.3.2026, Prague)
We held the third CX Brunch for the first time in a new venue, and we have to say it was a perfect hit. A place with great cuisine, excellent coffee, and an atmosphere that naturally sets the tone for more relaxed, yet all the more substantive discussions. Thank you to everyone who came and gave this new place a [...]
#2 CX Brunch (29.1.2026, Prague)
The second CX Brunch confirmed that the first edition was not a coincidence. People returned, brought colleagues, and the discussions were even more specific this time. Thank you to everyone who came to share their experience, because it is precisely thanks to you that this event makes sense. The main pillar of the program was modern technologies in CX, and [...]
#1 CX Brunch (28.9.2025, Prague)
The first CX Brunch was a small experiment for us at InsightSofa. We wanted to test whether it makes sense to bring together CX managers and directors from different companies in a smaller format without a stage, without corporate fluff, just over good food and coffee. The answer came quickly: it does make sense, and enormously so. A big thank [...]
