Renata Novotná: The real problem is usually somewhere else entirely
Renata Novotná has been working in customer and employee experience since the days when CX was barely talked about in the Czech Republic. At Ipsos she works as [...]
Martin Švamberg: I make sure our customers have a great experience today, and an even better one tomorrow.
Martin Švamberg isn't the type to lecture on customer experience from a distance - he's spent twenty years pulling it apart process by process, number by number. From [...]
Ales Roucek: We are launching X Pulse! A new digital magazine about CX and EX
Interview with Ales Roucek, founder of InsightSofa and initiator of the X Pulse magazine. When InsightSofa was founded fourteen years ago, it was primarily a tool for measuring [...]
