Kristýna Komsa: CX has to be in a company’s DNA, not just in a presentation for management
Kristýna Komsa is currently on maternity leave, but before starting this new chapter in her life she worked as a Manager at Prague Airport, where she was responsible [...]
Jiří Landovský: Candidate isn’t a number in a queue. They’re a customer.
Jiří Landovský has London and Israel on his CV, started out in data automation and systems engineering, but these days his work is all about people. For over [...]
Radka Maršálová: CX Isn’t About Measurement. It’s About Running the Business.
Radka Maršálová started out at a time when CX in the Czech Republic was barely a concept. She joined Direct Insurance as an NPS Specialist when almost nobody [...]
Renata Novotná: The real problem is usually somewhere else entirely
Renata Novotná has been working in customer and employee experience since the days when CX was barely talked about in the Czech Republic. At Ipsos she works as [...]
Martin Švamberg: I make sure our customers have a great experience today, and an even better one tomorrow.
Martin Švamberg isn't the type to lecture on customer experience from a distance - he's spent twenty years pulling it apart process by process, number by number. From [...]
Ales Roucek: We are launching X Pulse! A new digital magazine about CX and EX
Interview with Ales Roucek, founder of InsightSofa and initiator of the X Pulse magazine. When InsightSofa was founded fourteen years ago, it was primarily a tool for measuring [...]
