Dr. David Doležel: They told me finance has nothing to do with CX. So I showed them the numbers.
Dr. David Doležel, CCXP, is one of the most experienced CX/EX consultants in the Czech Republic, and we're delighted he took the time to speak with us. He [...]
Alan Pock: The money you earn isn’t just virtual coins
Alan Pock has spent over ten years in finance and fintech. He first founded the software company Gettick, then bought Tržiště Hypoték (Mortgage Marketplace) as a struggling project [...]
Ondřej Borovička: CX needs to move from “knowing” to “doing”
Ondřej Borovička is one of the most experienced CX professionals on the Czech market. Over eighteen years, he built customer experience from within large companies such as Avast, [...]
Petr Hulec: The road to the customer never ends
Bushman was founded in 1997, when Jindřich Melichar, wandering around Australia, realised that travellers need not just quality gear but also comfortable clothing made from natural materials. From [...]
Kristýna Komsa: CX has to be in a company’s DNA, not just in a presentation for management
Kristýna Komsa is currently on maternity leave, but before starting this new chapter in her life she worked as a Manager at Prague Airport, where she was responsible [...]
Jiří Landovský: Candidate isn’t a number in a queue. They’re a customer.
Jiří Landovský has London and Israel on his CV, started out in data automation and systems engineering, but these days his work is all about people. For over [...]
Radka Maršálová: CX Isn’t About Measurement. It’s About Running the Business.
Radka Maršálová started out at a time when CX in the Czech Republic was barely a concept. She joined Direct Insurance as an NPS Specialist when almost nobody [...]
