Jan Egem: Just because you can contact a customer doesn’t mean you should.
Jan Egem has worked in marketing and customer relationships for more than 25 years. He has worked at advertising agencies and led CRM and loyalty programmes for dozens [...]
Aleš Rouček: How REVU Helps Small Businesses Truly Understand Their Customers
Aleš Rouček has been working in customer experience in the Czech Republic for many years, and in a consistently methodical way. As founder of InsightSofa, he has spent [...]
Eva Dudíková: If employees don’t understand a change, customers won’t either
Eva Dudíková spent eleven years in a bank's contact centre, first working directly with customers and later leading a team. Along the way, she noticed which problems kept [...]
Dr. David Doležel: They told me finance has nothing to do with CX. So I showed them the numbers.
Dr. David Doležel, CCXP, is one of the most experienced CX/EX consultants in the Czech Republic, and we're delighted he took the time to speak with us. He [...]
Alan Pock: The money you earn isn’t just virtual coins
Alan Pock has spent over ten years in finance and fintech. He first founded the software company Gettick, then bought Tržiště Hypoték (Mortgage Marketplace) as a struggling project [...]
Ondřej Borovička: CX needs to move from “knowing” to “doing”
Ondřej Borovička is one of the most experienced CX professionals on the Czech market. Over eighteen years, he built customer experience from within large companies such as Avast, [...]
Petr Hulec: The road to the customer never ends
Bushman was founded in 1997, when Jindřich Melichar, wandering around Australia, realised that travellers need not just quality gear but also comfortable clothing made from natural materials. From [...]
