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The sixth edition of CX Brunch, organised by InsightSofa, took place on Thursday 17 September. Once again, it was held at Kavárna co hledá jméno in Prague, the venue the Czech CX community has made its regular meeting spot over the past year, and this time the room was completely full.
We’d like to thank everyone who came along, shared their views and experiences, and helped push the discussion further. The event brought together people from leading Czech brands as well as smaller companies, and it’s exactly this mix, and the debate it sparks, that makes CX Brunch what it is.
What was discussed
The main theme of the day was technology that can make everyday CX work easier and more effective. There was also talk of upcoming developments set to shake up the customer experience world soon.
But the event wasn’t just about presentations. Discussions ran throughout, and they were at least as valuable as the topics themselves. It’s this balance between content and open conversation that keeps people coming back to CX Brunch.
When and where we’ll meet next
The seventh CX Brunch will take place on 22 October 2026, once again at Kavárna co hledá jméno in Prague. So if you’re a CX professional looking for more than just another conference, this one’s for you. You can register at cxbrunch.cz.
