Kristýna Komsa: CX has to be in a company’s DNA, not just in a presentation for management
Kristýna Komsa is currently on maternity leave, but before starting this new chapter in her life she worked as a Manager at Prague Airport, where she was responsible [...]
Jiří Landovský: Candidate isn’t a number in a queue. They’re a customer.
Jiří Landovský has London and Israel on his CV, started out in data automation and systems engineering, but these days his work is all about people. For over [...]
Renata Novotná: The real problem is usually somewhere else entirely
Renata Novotná has been working in customer and employee experience since the days when CX was barely talked about in the Czech Republic. At Ipsos she works as [...]
#4 CX Brunch (16.4.2026, Prague)
The fourth CX Brunch had such a great atmosphere that time passed much faster than we expected. A group of people came together who do CX not because [...]
#3 CX Brunch (5.3.2026, Prague)
We held the third CX Brunch for the first time in a new venue, and we have to say it was a perfect hit. A place with great [...]
#2 CX Brunch (29.1.2026, Prague)
The second CX Brunch confirmed that the first edition was not a coincidence. People returned, brought colleagues, and the discussions were even more specific this time. Thank you [...]
#1 CX Brunch (28.9.2025, Prague)
The first CX Brunch was a small experiment for us at InsightSofa. We wanted to test whether it makes sense to bring together CX managers and directors from [...]
