Radka Maršálová: CX Isn’t About Measurement. It’s About Running the Business.
Radka Maršálová started out at a time when CX in the Czech Republic was barely a concept. She joined Direct Insurance as an NPS Specialist when almost nobody [...]
Martin Švamberg: I make sure our customers have a great experience today, and an even better one tomorrow.
Martin Švamberg isn't the type to lecture on customer experience from a distance - he's spent twenty years pulling it apart process by process, number by number. From [...]
