Martin Švamberg: I make sure our customers have a great experience today, and an even better one tomorrow.
Martin Švamberg isn't the type to lecture on customer experience from a distance - he's spent twenty years pulling it apart process by process, number by number. From [...]
Ales Roucek: We are launching X Pulse! A new digital magazine about CX and EX
Interview with Ales Roucek, founder of InsightSofa and initiator of the X Pulse magazine. When InsightSofa was founded fourteen years ago, it was primarily a tool for measuring [...]
