Services

Explore all the available InsightSofa solutions:

Complete picture about customer experience

Follow our example of InsightSofa Enterprise™ implementation in Services

Experience with your services

  • Satisfaction survey is automatically delivered to a customer
  • Survey is tailored to each customer and the type of service used
  • Show your customers, that their experience matters to you
  • Drive “customer first” thinking among your personnel

Real-time feedback

  • Feedback is available immediately and continuously on all your activities
  • Each department receives only data relevant to them
  •  Improvement suggestions are presented automatically
  • Sudden customer satisfaction changes are reported immediately

Continuous improvement

  • Unhappy customers are reported automatically by our system
  • The built-in retention centre helps to improve customer satisfaction
  • Reports are tailored to each position in your organisation
  • Receive continuous improvement suggestions from you customers

Measure meaningful data

  • Service level quality across all your departments
  • Customer satisfaction with your products and services or representatives
  • Get suggestions how to improve your products and services
  • Uncover your employee satisfaction.

Immediate feedback on all your services

Anonymous feedback from you partners and customers on our terminals

Terminals in all your premises

  • Direct feedback on your products, stores, staff or services
  • Motivate your personnel and improve service level
  • Show your customers and partners, that their opinion matters
  • Fast and simple use that does not inconvenience or annoy

Instant feedback and analysis

  • Get alerts if customer satisfaction changes suddenly
  • Find out easily what could be improved
  • Let your customers tell you about their experience and suggestions
  • Use One Touch™ as a powerful management and reporting tool

Continuous improvement

  • Efficient and reliable way to compare satisfaction in various areas
  • Implement, monitor and reward fulfilled KPIs in different areas
  • Use satisfaction and trend reports during staff and management meetings
  • Clear information from customers about areas of needed improvement

Get useful data

  • Service level quality in all of your locations and departments
  • Customer satisfaction with your products, services or representatives
  • Changes in satisfaction and experience of your customers
  • Uncover employee satisfaction.

Instant customer satisfaction survey

One-time customer satisfaction and experience survey

Customer satisfaction data

  • Quick and reliable customer experience survey
  • Receive new improvement ideas for your entire company
  • Simple way to verify performance of your representatives
  • Find out more about your employee satisfaction

Service without commitments

  • Start with a Non-Disclosure Agreement
  • The whole customer experience survey is set up for you
  • Your respondent database is uploaded for customer satisfaction survey
  • Results and data is presented to you, including improvement suggestions

Company management

  • Receive detailed and automated reports about customer satisfaction
  • Your customers will tell you what to focus and improve
  • Find out which of your products or services need more work
  • Get feedback about your staff knowledge and behaviour

Get useful data

  • Customer satisfaction with your products, services and representatives
  • Compare the service quality across your branches, services or staff
  • Suggestions how to improve your products and services
  • Find out about employee satisfaction.