Explore all the available InsightSofa solutions:

How can your Sales organisation benefit?

Follow our example of InsightSofa Enterprise™ implementation in Sales

Customer buys your product

  • Satisfaction survey is automatically delivered to the customer
  • Survey is tailored to the customer and the acquired product or service
  • Customer is asked at the right time, in privacy on mobile, PC, etc..
  • Feedback is not influenced by presence of your representatives

Management and employees

  • Can access continuous survey results in real-time
  • Each part of the organisation receives unique and tailored data
  • Management can take decisions based on customer feedback
  • Receive alerts if customer satisfaction changes suddenly

Enabling improvements

  • Automatic notifications about cases of unhappy customers
  • Each department receives specific reports and relevant customer data
  • Improve satisfaction thanks to our automated customer retention centre
  • Management receives regular automatic email reports

Get meaningful data

  • The whole customer lifecycle and touchpoints
  • Quality of service level throughout all your departments
  • Customer satisfaction with your products, services and representatives
  • Suggestions how to improve your products or services
  • Employee satisfaction

Feedback from your customers and visitors

Anonymous and immediate feedback collected directly in all of your stores and locations

Customer visits your premises

  • Gives you direct feedback on your products, location or services
  • Motivates your personnel and improves the service level
  • Customers see, that their opinion matters
  • Simple and fast feedback that does not inconvenience or annoy customers

Branch management

  • Receives automatic notification about customer satisfaction and trends
  • Sees improvement suggestions directly from customers
  • Has data backing up need for changes or improvements
  • Is easily able to use our powerful day-to-day management tool

Top management and owners

  • Are able compare performance of branches, divisions, shifts, etc..
  • Receive information about customer suggestions and experience directly
  • Automatic reporting enables to include data in company meetings
  • Get the whole picture about trends in customer satisfaction

Measure useful data

  • Service level quality at all your locations
  • Customer satisfaction with your products, services and representatives
  • Suggestions how to improve your products and services
  • Employee satisfaction

Instant customer satisfaction survey

One-time customer satisfaction and experience survey

Customer satisfaction data

  • Immediate and reliable customer satisfaction survey
  • Receive new improvement ideas for your entire company
  • Simple way to verify performance of your representatives
  • Find out more about your employee satisfaction

Service without commitments

  • Start with a Non-Disclosure Agreement
  • The entire customer satisfaction survey is set up for you
  • Your respondent database is uploaded for customer satisfaction survey
  • Results and data is presented to you, including improvement suggestions

Company management

  • Receive detailed and automated reports about customer satisfaction
  • Your customers will tell you what to focus on or improve
  • Find out which of your products or services need work
  • Get feedback on your staff knowledge and behaviour

Measure meaningful data

  • Service level quality across all of your divisions
  • Customer satisfaction with your products, services or representatives
  • Suggestions how to improve your products and services
  • Employee satisfaction.