Terminals and kiosks

When you want to know the opinion of customers in your premises.

Understanding customer experience through terminals and kiosks.

Get feedback even from people you don’t have contact with.

Collect customer feedback in your establishments. The possibility of anonymous (and addressed) feedback. Easily portable and simple to set up terminals and kiosks.

Your customers’ opinion available in real time

Easily customisable surveys and mobile terminals

Easy to connect (230V socket only, or even battery-powered versions)

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Very easy for respondents, effective reporting for you.

InsightSofa OneTouch terminals are designed to take the least amount of time for the respondent to complete the survey and for InsightSofa to bring you the most detailed data and customer insights.

Respondent evaluates a maximum of 3 clicks

More than 10 preset customer experience reports available to you

Automatic notifications for non-standard conditions (e.g. dissatisfaction)

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Perfect and simple methodology.
Net Promoter Score

Let your customers know
that their opinion matters.

Allowing the customer to respond immediately to their (un)satisfaction makes them feel that their opinion really matters. If you act on their opinions, you are consistently creating a welcoming environment for them where they will be happy to shop again and again.

Customers are satisfied if they can express their opinions immediately

Terminals strongly motivate staff to provide better service

You monitor the development of satisfaction in branches in real time

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You’ll be the first
to know when something happens somewhere.

InsightSofa OneTouch constantly monitors all your affiliates and tracks your current satisfaction. If something happens somewhere, satisfaction drops, the person responsible is automatically alerted (including the reason for the problem) and can begin to address it.

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Light enough for mobility.
Too heavy to be stolen.

InsightSofa OneTouch terminals and kiosks are made from a combination of aluminum and steel. This gives them perfect stability and makes them too heavy to steal. However, if you want to move the terminal from time to time, you can do so without any auxiliary device.

Very stable thanks to the use of steel parts

Completely manufactured in the Czech Republic

Different sizes of touch screens

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Anti-abuse and
fraudulent voting features.

InsightSofa OneTouch includes several features to prevent fraudulent voting (e.g. children, etc.). You can then rely on the validity of the results.

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Many placement options, great for your shop.

Get an InsightSofa OneTouch wall mounted, freestanding, or integrated into your current systems. Let us know, we’ll come up with the best solution.

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Easier than you think.
We can do it online.

Truly dedicated project
manager. From start to finish.

Proper implementation into a company involves understanding your organization, the processes within the company, and the goals set. Throughout the implementation, a dedicated project manager is available to lead all meetings and ensure a worry-free implementation of InsightSofa. You can contact him at any time to address your current needs.

Clearly defined process
saves time on both sides.

We have done many implementations from small companies to multinational organizations, operating in more than 20 countries. We have developed plans for companies of all sizes and complexity of requirements.

Initial consultation, familiarization and analysis of the current state of affairs

Definition of objectives and project plan

Setting up a structure of inquiry, trigger points and touch points

Creation of text and graphic design of the solution

Implementation of the solution, interfacing with external systems

Test version, testing and commenting

Training on how to work with the system and customer experience

Launch of the live solution

We minimize all “birth” pains.
We’ve already been through them.

Introducing a customer-centric approach to your business is a complex activity in which you can run into a lot of problems. Rely on us. We’ve seen many problems, solved them, and we won’t let them occur to you.

We deliver the implementation „turnkey“.
With minimal interaction.

From the initial meeting to overseeing the right course and working with the customer experience. We are here for you. And we love doing it.

News about Insightsofa OneTouch™

InsightSofa OneTouch touchless kiosk filling

10. 10. 2022

Filling out surveys at terminals and kiosks in your locations is now even easier. If a customer (or employee) wants to fill out a survey without touching, all he/she has to do is point his/her mobile phone at the terminal and the survey will be launched directly on his/her phone. Improved protection against multiple voting Added additional control against multiple voting in InsightSofa OneTouch.

InsightSofa App Update (April 2022)

1. 5. 2022

Online polling module – InsightSofa Enterprise Customize the display of columns in the answer list You now have the option to choose which columns will be displayed in the answer list. This allows you to tailor the main report to the exact needs of your organization. You can not only choose which columns are displayed, but also their order. Changes can be made for a user group – i.e. for all users in a given user group the option will be applied. L1/L2 report The option to display the L1/L2 report as a numeric table has been added. It is now possible to interactively click through individual values in the table. You will then see a relevant listing of respondents. A new and fast way to view data statistics In Processes/Automated Sending, you can now view summary information about individual mailings. You will find detailed data on how many customers were imported, how many surveys were sent, or how many responded. Defending against spam filters Some email providers check emails before delivery by having robots visit links in the emails. We have implemented a feature that prevents these bots from “spoofing” votes. Added full-text search option in retention It is now possible to do full-text searches in all retention cases. Exporting answers for InsightSofa Enterprise module The quota for exporting completed surveys to Excel has been increased. From the original 5 000 to 50 000 surveys in one file. Respondent card optimization The respondent card has been optimized and now loads much faster. Optimization of reports In some accounts, the order of columns in the reports may have changed after applying the filter. This error has been corrected and the columns appear in the same order in any filter application. Optimizing the site for respondent removal The site has been optimized for respondent removal. Now, even for accounts with large amounts of data, removal is fast. And many minor improvements and bug fixes. Kiosk module – InsightSofa OneTouch Export of answers Now the complete data from the OneTouch module, including the NPS scores, is displayed in the Excel export of the responses. And many minor improvements and bug fixes.

InsightSofa App Update (March 2022)

1. 4. 2022

Online polling module – InsightSofa Enterprise Easier work with retention In the retention settings, there is an option for what should happen automatically with retention cases. This will help you to set, for example, to automatically open a retention if a customer replies to your email. Or conversely, if you send an email to the customer, the case will automatically close. L1/L2 report improvements We have made improvements to the L1/L2 response report. You can now click through any number in the “Table” section to get to the heart of the problem (or benefit) your customers are suggesting to you. It’s the next step towards full interactivity in our reports. New look of InsightSofa Together with our new corporate identity, the design of the app has been improved and made clearer. The aim was to make the app more pleasant and easier to use. New InsightSofa website It’s not really related to InsightSofa, but we would be very happy if you would take a look at our brand new website www.insightsofa.com and maybe let us know “How much would you recommend it to your colleagues and friends” And many minor improvements and bug fixes. Kiosk module – InsightSofa OneTouch Virtual AI assistant We have launched our very ambitious ISI virtual assistant project on several reports. ISI can use artificial intelligence to research your customers’ opinions and show you the most important data. It’s the next step towards enabling you to run your organisation more and more exactly as your customers want. ISI is currently in beta mode. And many minor improvements and bug fixes.

The new InsightSofa website is live

18. 3. 2022

With this we would like to pay tribute to our previous websites that have served us for more than 7 years. They were there for us when we were getting our first big clients, when we were forming from a small group into the leading CX software supplier in the Czech Republic. Thank you and goodbye. Now let’s welcome the new website.

Introducing a significantly improved NPS Monetization

18. 3. 2022

Monetizing NPS is a powerful tool that can help you evaluate customer experience not only as an average of all survey respondents, but you can focus on the most important ones. What’s bothering the very group that’s making you the most sales? What are they praising instead? Today, we’ve significantly improved the capabilities to provide even more detailed and business-oriented insights. For example – how much more will you earn if you raise satisfaction by X NPS? Or what profits are safe for you, and which ones need immediate attention?

High-capacity reports are now even faster

18. 3. 2022

Processing large reports over hundreds of millions of data sometimes takes a bit of computing power. The good news is that today we’ve completed a major change to the core application that delivers incredibly fast data rendering over large samples. This can make your customer experience decisions even faster 🙂

The app in a new, nicer coat

18. 3. 2022

Following the introduction of our new logo and corporate identity, we have updated the graphical look of the app. We firmly believe that the app is now more user-friendly, easier to navigate and most importantly, the data is much easier to read. Let us know on our social media how you like it.

New logo – change is life

18. 3. 2022

We would like to introduce our new logo. According to us and our graphic designers, it describes exactly what we do. It is cleaner than the previous one and more expressive in colour. We hope it’s another step towards making us more interesting, more colourful for you. Let us know on social media how you like/dislike it.

New function for communication within the company

18. 3. 2022

We’re listening to your feedback, so today we’ve launched a new intra-company communication feature. Especially when dealing with retention requests from customers, you may need the participation of another colleague from your company. Now this is possible and you can solve everything inside InsightSofa.

Interesting reference projects

Penta Hospitals

Private hospitals owned by investment group Penta measure customer experience in detail using InsightSofa OneTouch terminals. In all of their hospitals, patients can voice their opinions, both in the hallways and in the inpatient areas. Penta is excellent at taking these views and implementing them into practice.

Alza.cz a.s.

Alza is a leader in e-commerce not only in the Czech Republic. Its effort to understand its customers is enormous, for which we praise it very much. Besides the very detailed cooperation between Alza and InsightSofa Enterprise, we also supply Alza with InsightSofa OneTouch satisfaction terminals and kiosks. And this to branches in all countries where Alza operates. I.e. Czech Republic, Slovakia and Hungary.

Komerční Banka a.s.

Komerční Banka cares very much about the satisfaction of its employees. That’s why, in collaboration with InsightSofa OneTouch, they devised a measurement system that collects their mood and recommendations for improvement, from the quality of food in their private cafeteria to the IT services of the office that keeps their IT equipment running smoothly.

Mondi

Mondi is one of the largest paper manufacturing companies in the world. They are renowned in their care for their employees. We deliver many solutions for Mondi from employee safety, to employee satisfaction.

Pilulka.cz

Pilulka is a network of pharmacies and e-commerce with medicines. They look at the customer experience with InsightSofa OneTouch terminals and kiosks. Pilulka is a beautiful case of how understanding your customer well means thriving in the marketplace.

Laufen

Laufen is a manufacturer of sanitary technology. Using InsightSofa OneTouch terminals and kiosks, Laufen measures employee satisfaction in its production areas. With this knowledge, they are better able to motivate their colleagues and adapt their company processes to keep them happy.

Just one more step to measurement in your estabilishments

Get a complete customer experience measurement tool.

Online surveys

Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.

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Terminals and kiosks

Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.

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Feedback on the site

Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.

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One-off surveys

A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.

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What do our customers think of us?

With InsightSofa, it was a lightning-fast event. The whole implementation was done in a very short time. We appreciate the high flexibility and willingness of the whole team. When something is agreed on, it’s done. Such an approach is rather rare nowadays. Thanks to InsightSofa, we are one step further in listening to our customers and this motivates us to improve our services. At the same time, we appreciate a service where proactive, timely follow-up prevents “problems” that could arise due to an above-standard amount of data. It is a pleasure to work with you.

Zásilkovna / Packeta

Karel Bechník, Head of Digital Products

Last year we switched to a more modern way of collecting feedback. We now use InsightSofa OneTouch touchscreen terminals to replace the original paper form. This allows outpatients and inpatients to leave their feedback very quickly, easily and completely anonymously. InsightSofa has implemented many tailor-made reports into our system. We can thus monitor and compare results across all hospitals and individual departments and thus react almost immediately to shortcomings and improve our patients’ satisfaction.

Penta Hospitals

Mária Hužvárová, Quality Assurance Director

We take caring about the opinions of our customers and partners for granted. In a huge number of orders, we have to use fully or partially automated processes to handle requests, which unfortunately sometimes do not suit each customer individually. InsightSofa allows us to extract valuable customer criticism that probably wouldn’t even reach us without the use of this application. Some of the best features include the ability to track strengths and weaknesses for continuous process improvement. Uncovering the root causes of problems in the retention center at their onset is another feature we greatly appreciate.

IVT Čerpadla

Robert Vágner

We needed to start measuring customer satisfaction in record time and directly within 3 countries where we handle thousands of customers per month on sales and the same number on buyouts. We did it. In about a month, the implementation was complete, thanks to a very good collaboration with the InsightSofa team. With an intuitive web-based environment and notifications, this tool allows us to work very efficiently with our clients’ feedback across all of our nearly fifty branches and divisions. We currently have up to 190,000 customers annually. Tailor-made functionalities are just the icing on the cake.

AURES HOLDINGS / AAA Auto

Jitka Miková / Group Reputation Manager

Thanks to InsightSofa, we as alzaExpres (Alza’s internal carrier) have a perfect overview of how our customers rate a given courier. And not only that. We know how the individual external carriers, the shipping depots and the services that the customer has ordered through Alza together with the delivery stand. What we must highlight is the maximum possible degree of flexibility. They were able to adapt the application to our requirements as much as possible, which were always implemented with great care. The cooperation has been going on for many years and now we are going to extend it even further.

ALZA CZ a.s.

Martin Kárný