One-off surveys

Know your strengths and weaknesses through the eyes of your customers. Almost instantly.

A quick survey with detailed results according to the Net Promoter Score methodology.

Deliver customer experience results within 2 weeks of assignment.

InsightSofa Now™ is the solution when you need a quick view of customer or employee satisfaction. It’s a one-time process, with detailed results in about a week. If you choose to do surveys on a regular basis, you can find historical data in the app and track trends.

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Detailed view of satisfaction
and suggestions for improvement

InsightSofa Now results in deep insight into customer satisfaction. Their suggestions for improvement, weakest and strongest points. Including segmentation by region, service, product, etc.

You get a complete view of current satisfaction

Recommendations for development/correction

Customer segmentation (supporters, passives, detractors)

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Perfect and simple methodology.
Net Promoter Score

Leverage strengths for marketing. Find opportunity in weaknesses.

View results by product, service, region, sales representative, etc.

Uncover your customers’ ideas and turn them into your action plans.

Feedback greatly enhances staff motivation to perform better.

Validate your decisions in near real time and use positive feedback for your reference marketing.

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We will deliver the results„turnkey“.
With minimal interaction.

InsightSofa Now™ is a service designed to save you as much time as possible. Leave all the worrying to us and let us handle your turnkey customer experience insights.

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Easier than you think.
We can do it online.

Truly dedicated project
manager. From start to finish.

Proper implementation into a business involves understanding your organization, the processes within the business and the goals set. A dedicated project manager is available throughout the implementation to lead all meetings and ensure a worry-free implementation of InsightSofa. You can contact him at any time to address your current needs.

Clearly defined process
saves time on both sides.

We have done many implementations from small companies to multinational organizations, operating in more than 20 countries. We have developed plans for companies of all sizes and complexity of requirements.

Initial consultation, familiarization and analysis of the current state of affairs

Definition of objectives and project plan

Building a structure of polling, trigger points and touch points

Creation of text and graphic design of the solution

Implementation of the solution, interfacing with external systems

Test version, testing and commenting

Training on how to work with the system and customer experience

Launch of the live solution

We minimize all “birth” pains.
We’ve already been through them.

Introducing a customer-centric approach to your business is a complex activity in which you can run into a lot of problems. Rely on us. We’ve seen many problems, solved them, and we won’t let them occur to you.

We will deliver the implementation „turnkey“.
With minimal interaction.

From the initial meeting to overseeing the right course and working with the customer experience. We are here for you. And we love doing it.

News about InsightSofa Now™

Additional invitations to complete feedback

15. 3. 2023

Do you have customers you really care about? Set up an automatic prompt for them...

Escalation of retention and warning

2. 3. 2023

The basis of working with Customer Experience is solving your customers' complaints. With the new...

Monetization fully integrated into customer satisfaction measurement

20. 2. 2023

Explore the new NPS Monetization feature in InsightSofa. Combining NPS methodology and customer financial data...

Improved reports Monetization of NPS

8. 10. 2022

The very powerful and popular NPS Monetization reports have received another enhancement. They now show...

Improved dashboards

6. 10. 2022

Now you have even more options to customize your dashboard to your users exactly how...

Automatic labeling of surveys

5. 10. 2022

Working well with customers means order. Automatic survey labelling allows you to put surveys into...

Sophisticated email codes

4. 10. 2022

The codes of all emails have been improved according to the latest rules, which minimizes...

InsightSofa App Update (August 2022)

9. 9. 2022

Measurement of email open rates As an additional help for optimizing surveys, we have added...

InsightSofa App Update (June 2022)

4. 7. 2022

New branch in Slovakia We have opened a new branch in Bratislava for all our...

InsightSofa App Update (May 2022)

1. 6. 2022

Online polling module – InsightSofa Enterprise New data filtering options The option to filter by…

Interesting reference projects

Super zoo

One-off surveys are a great and quick source of data for Superzoo to make timely decisions. With InsightSofa Now, they learn useful data for their marketing and sales activities.

Linet

Linet is the largest manufacturer of hospital beds in the world. With InsigtSofa Now, Linet explores the customer experience in every country in the world where the company operates. The results then help them in new product development, marketing and sales activities.

Elfetex

Elfetex measures customer satisfaction with the InsightSofa Now tool. It regularly (once a month) obtains customer satisfaction and experience across all of the company’s touchpoints.

Alza CZ a.s.

We conduct one-off surveys for Alza in InsightSofa Now. This is a quick way to determine customer or employee experience based on clearly defined rules.

Just one more step to know your customers

Get a complete customer experience measurement tool.

Online surveys

Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.

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Terminals and kiosks

Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.

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Feedback on the site

Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.

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One-off surveys

A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.

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What do our customers think of us?

With InsightSofa, it was a lightning-fast event. The whole implementation was done in a very short time. We appreciate the high flexibility and willingness of the whole team. When something is agreed on, it’s done. Such an approach is rather rare nowadays. Thanks to InsightSofa, we are one step further in listening to our customers and this motivates us to improve our services. At the same time, we appreciate a service where proactive, timely follow-up prevents “problems” that could arise due to an above-standard amount of data. It is a pleasure to work with you.

Zásilkovna / Packeta

Karel Bechník, Head of Digital Products

Last year we switched to a more modern way of collecting feedback. We now use InsightSofa OneTouch touchscreen terminals to replace the original paper form. This allows outpatients and inpatients to leave their feedback very quickly, easily and completely anonymously. InsightSofa has implemented many tailor-made reports into our system. We can thus monitor and compare results across all hospitals and individual departments and thus react almost immediately to shortcomings and improve our patients’ satisfaction.

Penta Hospitals

Mária Hužvárová, Quality Assurance Director

We take caring about the opinions of our customers and partners for granted. In a huge number of orders, we have to use fully or partially automated processes to handle requests, which unfortunately sometimes do not suit each customer individually. InsightSofa allows us to extract valuable customer criticism that probably wouldn’t even reach us without the use of this application. Some of the best features include the ability to track strengths and weaknesses for continuous process improvement. Uncovering the root causes of problems in the retention center at their onset is another feature we greatly appreciate.

IVT Čerpadla

Robert Vágner

We needed to start measuring customer satisfaction in record time and directly within 3 countries where we handle thousands of customers per month on sales and the same number on buyouts. We did it. In about a month, the implementation was complete, thanks to a very good collaboration with the InsightSofa team. With an intuitive web-based environment and notifications, this tool allows us to work very efficiently with our clients’ feedback across all of our nearly fifty branches and divisions. We currently have up to 190,000 customers annually. Tailor-made functionalities are just the icing on the cake.

AURES HOLDINGS / AAA Auto

Jitka Miková / Group Reputation Manager

Thanks to InsightSofa, we as alzaExpres (Alza’s internal carrier) have a perfect overview of how our customers rate a given courier. And not only that. We know how the individual external carriers, the shipping depots and the services that the customer has ordered through Alza together with the delivery stand. What we must highlight is the maximum possible degree of flexibility. They were able to adapt the application to our requirements as much as possible, which were always implemented with great care. The cooperation has been going on for many years and now we are going to extend it even further.

ALZA CZ a.s.

Martin Kárný