Additional invitations to complete feedback
Additional invitations to complete feedback
Do you have customers you really care about? Set up an automatic prompt for them...
Escalation of retention and warning
Escalation of retention and warning
The basis of working with Customer Experience is solving your customers' complaints. With the new...
Monetization fully integrated into customer satisfaction measurement
Monetization fully integrated into customer satisfaction measurement
Explore the new NPS Monetization feature in InsightSofa. Combining NPS methodology and customer financial data...
InsightSofa OneTouch touchless kiosk filling
InsightSofa OneTouch touchless kiosk filling
Filling out surveys at terminals and kiosks in your locations is now even easier. If...
Improved reports Monetization of NPS
Improved reports Monetization of NPS
The very powerful and popular NPS Monetization reports have received another enhancement. They now show...
Improved dashboards
Improved dashboards
Now you have even more options to customize your dashboard to your users exactly how...
Automatic labeling of surveys
Automatic labeling of surveys
Working well with customers means order. Automatic survey labelling allows you to put surveys into...
New: Web Inquiry – WebSight module
New: Web Inquiry – WebSight module
Introducing a brand new module to measure customer experience directly on your website. The WebSight...
Sophisticated email codes
Sophisticated email codes
The codes of all emails have been improved according to the latest rules, which minimizes...
InsightSofa App Update (August 2022)
InsightSofa App Update (August 2022)
Measurement of email open rates As an additional help for optimizing surveys, we have added...