Carefree Implementation

More than 11 years of experience implementing measurement
and working with customer experience.

Easier than you think.
We can do it online.

Truly dedicated project
manager. From start to finish.

Proper implementation into a business involves understanding your organization, the processes within the business and the goals set. A dedicated project manager is available throughout the implementation to lead all meetings and ensure a worry-free implementation of InsightSofa. You can contact him at any time to address your current needs.

Clearly defined process
saves time on both sides.

We have done many implementations from small companies to multinational organizations, operating in more than 20 countries. We have developed plans for companies of all sizes and complexity of requirements.

Initial consultation, familiarization and analysis of the current state of affairs

Definition of objectives and project plan

Setting up a structure of inquiry, trigger points and touch points

Creation of text and graphic design of the solution

Implementation of the solution, interfacing with external systems

Test version, testing and commenting

Training on how to work with the system and customer experience

Launch of the live solution

We minimize all “birth” pains.
We’ve already been through them.

Introducing a customer-centric approach to your business is a complex activity in which you can run into a lot of problems. Rely on us. We’ve seen many problems, solved them, and we won’t let them occur to you.

And what do our customers think of the implementation?

Thanks to InsightSofa, we as alzaExpres (Alza’s internal carrier) have a perfect overview of how our customers rate a given courier. And not only that. We know how the individual external carriers, the shipping depots and the services that the customer has ordered through Alza together with the delivery stand. What we must highlight is the maximum possible degree of flexibility. They were able to adapt the application to our requirements as much as possible, which were always implemented with great care. The cooperation has been going on for many years and now we are going to extend it even further.

ALZA CZ a.s.

Martin Kárný

With InsightSofa, it was a lightning-fast event. The whole implementation was done in a very short time. We appreciate the high flexibility and willingness of the whole team. When something is agreed on, it’s done. Such an approach is rather rare nowadays. Thanks to InsightSofa, we are one step further in listening to our customers and this motivates us to improve our services. At the same time, we appreciate a service where proactive, early checking prevents “problems” that could occur due to the excessive amount of data. It is a pleasure to work with you.

Zásilkovna / Packeta

Karel Bechník / Head Of Digital Products

We needed to start measuring customer satisfaction in record time and directly within 3 countries where we handle thousands of customers per month on sales and the same number on buyouts. We did it. In about a month, the implementation was complete, thanks to a very good collaboration with the InsightSofa team. With an intuitive web-based environment and notifications, this tool allows us to work very efficiently with our clients’ feedback across all of our nearly fifty branches and divisions. We currently have up to 190,000 customers annually. Tailor-made functionalities are just the icing on the cake.

AAA Auto / Aures Holdings

Jitka Miková / Group Reputation Manager

We take caring about the opinions of our customers and partners for granted. In a huge number of orders, we have to use fully or partially automated processes to handle requests, which unfortunately sometimes do not suit each customer individually. InsightSofa allows us to extract valuable customer criticism that probably wouldn’t even reach us without the use of this application. Some of the best features include the ability to track strengths and weaknesses for continuous process improvement. Uncovering the root causes of problems in the retention center at their onset is another feature we greatly appreciate.

IVT Čerpadla

Robert Vágner

Last year we switched to a more modern way of collecting feedback. We now use InsightSofa OneTouch touchscreen terminals to replace the original paper form. This allows outpatients and inpatients to leave their feedback very quickly, easily and completely anonymously. InsightSofa has implemented many tailor-made reports into our system. We can thus monitor and compare results across all hospitals and individual departments and thus react almost immediately to shortcomings and improve our patients’ satisfaction.

PENTA HOSPITALS

Mária Hužvárová / Quality Assurance Director

We will deliver the implementation „turnkey“.
With minimal interaction.

From the initial meeting to overseeing the right course and working with the customer experience.
We’re here for you. And we love doing it.

Ready? Choose the right tool

Online surveys

Automated surveys in which the customer responds on their mobile, computer or tablet. Collection is done via emails, SMS, QR codes on product packaging, invoices, receipts, etc.

I'm interested

Terminals and kiosks

Collection of customer or employee satisfaction at branches and company premises. Allows you to collect even from customers you do not have contact with. Collection takes place in locations where the customer experience is full.

I'm interested

Feedback on the site

Fully customizable widgets on your website that you can use to ask visitors about their current experience on the page they are on.

I'm interested

One-off surveys

A quick and cost-effective one-time determination of customer or employee satisfaction and their suggestions for improvement. When you want to quickly know where you stand and what specifically to start improving.

I'm interested

Carefree Implementation

Easier than you think.
We can do it online.

Truly dedicated project
manager. From start to finish.

Clearly defined process
saves time on both sides.

We minimize all “birth” pains.
We’ve already been through them.

And what do our customers think of the implementation?

We will deliver the implementation „turnkey“.
With minimal interaction.