

Understanding the customer experience using the Net Promoter Score
One tool for all steps of customer experience work.
Complete solution for collecting and evaluating data through different channels
Reporting with an emphasis on ease of reading and clarity of the data collected
Collecting feedback via emails, SMS or even telephone polling


You can reach your customers anywhere. At the best time.
Different settings for the time of polling (for example, immediately after purchase)
Sender-policy settings for defining how many surveys a customer should receive in a certain amount of time
Fine-tuned settings for highest deliverability and response rates

burden on the customer.

efficiency of the acquired data.
Monetization of feedback.
When your profits matter.
Segment your customer group by turnover and satisfaction and choose the right actions for them

Perfect and simple methodology.
Net Promoter Score


Cross-sell and Up-sell
that your customers are asking for.
62% of B2B customers and 42% of B2C customers will buy again after a good customer experience
It’s 5x-25x cheaper to sell to a current satisfied customer than to get a brand new one
View all satisfied customers with a few clicks
Use your promoters for referral marketing.
Set up an automated email that prompts satisfied customers to leave reviews
Ask the dissatisfied ones what you need to do to change their relationship

Complements perfectly with your current systems

Fast implementation. Easy to use.
Flawless training.
Take advantage of our 11+ years of experience implementing CX into companies.

Easier than you think.
We can do it online.

A truly dedicated project manager. From start to finish.
Clearly defined process
saves time on both sides.
Initial consultation, familiarization and analysis of the current state of affairs
Definition of objectives and project plan
Building a structure of polling, trigger points and touch points
Creation of text and graphic design of the solution
Building a structure of polling, trigger points and touch points
Test version, testing and commenting
Training on how to work with the system and customer experience
Launch of the live solution


We minimize all “birth” pains.
We’ve already been through them.

We will deliver the implementation „turnkey“.
With minimal interaction.
News about InsightSofa Enterprise™


Escalation of retention and warning

Monetization fully integrated into customer satisfaction measurement

Improved reports Monetization of NPS

Improved dashboards

Automatic labeling of surveys

Sophisticated email codes

InsightSofa App Update (August 2022)

InsightSofa App Update (June 2022)

InsightSofa App Update (May 2022)
Online polling module – InsightSofa Enterprise New data filtering options The option to filter by ranges has been added to the filters. So you can now look at the customer experience with even more precision than ever before. Switching between graphical and spreadsheet report Now when switching between graphical and speadsheet reports, the filters used are kept (remembered). So you can switch back and forth very comfortably. Update mobile version of the app The mobile app is again a bit clearer and graphically nicer. Displaying the days of the week Fixed a bug where some reports could show the week from Sunday to Saturday. New SWOT report As part of the monetization, we are launching a new customer experience “SWOT” report. The report plots the SWOT of your company (or a segment of your company), directly through the eyes of your customers. The SWOT report is visible to customers who have subscription monetization. Application ROI Calculator InsightSofa A new feature on Insightsofa.com that easily calculates the return on your investment in InsightSofa, based on given parameters. The calculation is based on a UK study by the London School of Economics. + minor modifications and improvements to the application Coming soon… Monetization of the NPS Start beta testing of customer experience according to NPS Monetisation. NPS Monetisation is very briefly about plotting customer experience using creditworthiness and customer value. It helps companies focus on the areas that matter most to the company’s operations. Keyword Analysis Report A report analyzing the occurrence of certain words and sentiment in open comments. Easily find out what the key points your customers are addressing without having to read hundreds or thousands of comments.
Interesting reference projects


Zásilkovna


Alza


AAA Auto


Packeta


Mototechna


Alzaexpres


Lomax


Super zoo
Just one more step to understanding your customers


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