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InsightSofa Enterprise™

Online surveys

Focused on performance and the most advanced understanding
of the customer experience

Understanding the customer experience is crucial in evaluating business success.
Implementing various methodologies such as the Net Promoter Score, Customer Effort Score, and Customer Satisfaction metrics can help you understand the customer experience.

One tool for all stages of customer experience management

Data collection, evaluation, reporting, management dashboards, and status notifications are streamlined with InsightSofa’s comprehensive “close the loop” system. Our platform provides all the necessary tools for managing customer experience.

Complete solution for collecting and evaluating data through different channels

Reporting with a focus on readability and clear presentation of the collected data

Collecting feedback through emails, text messages, or even telephone surveys

Request a DEMO
Or call us directly: +420 478 048 900

You can reach your customers anywhere, at the right moment.

For the right customer experience results, the timing of the request is absolutely critical. That’s why at InsightSofa, polling is a transactional process.
We offer various options for survey timing, such as immediately after purchase or sender-policy settings.

Different settings for the time of polling (for example, immediately after purchase)

Sender-policy settings for defining how many surveys a customer should receive in a certain amount of time

Fine-tuned settings for highest deliverability and response rates

Request a DEMO
Or call us directly: +420 478 048 900
Minimum
burden on the customer.
Maximum
efficiency of the acquired data.

Monetization of feedback.
When your profits matter.

Monetizing NPS now plays a significant role in your ROI. By combining NPS methodology with customer financial data, you gain a powerful tool to shape and direct your business. This approach refines the data and clearly identifies areas to focus on for the highest profits.

Segment your customer group by turnover and satisfaction and choose the right actions for them

Request a DEMO
Or call us directly: +420 478 048 900

Perfect and simple methodologies.
Net Promoter Score, CES, and CSAT.

Cross-sell and upsell
the products and services your customers are demanding.

Combining Net Promoter Score methodology with NPS monetization makes it easy to identify customers who are likely to purchase your offerings, and eliminates redundant steps, streamlining the process and improving overall efficiency.

62% of B2B customers and 42% of B2C customers are likely to make another purchase following a positive customer experience

It is significantly more cost-effective to make a sale to a satisfied current customer than to acquire a new one, with estimates ranging from 5 to 25 times more expensive to attract new customers

Easily access information about all satisfied customers with just a few clicks

Request a DEMO
Or call us directly: +420 478 048 900

Use your promoters to drive referral marketing.

Did you know that businesses generate 80% of positive website reviews by sending follow-up emails to their customers?

Set up an automated email to encourage satisfied customers to leave reviews

Ask the unhappy ones what you need to do to change their relationship

Request a DEMO
Or call us directly: +420 478 048 900

Works perfectly with your current systems

To achieve a streamlined customer experience, integrate InsightSofa into your existing systems. Rest assured that our integrations work well with most of the current solutions on the market.
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Fast implementation. Easy to use.
Flawless training.

Implementation of InsightSofa directly from the creators of the application.
Take advantage of our 11+ years of experience implementing CX into companies.
Order implementation

Easier than you think.
We can do it online.

A truly dedicated project manager. From start to finish.

Proper implementation into a business involves understanding your organization, the processes within the business and the goals set. A dedicated project manager is available throughout the implementation to lead all meetings and ensure a worry-free implementation of InsightSofa. You can contact him at any time to address your current needs.

Clearly defined process
saves time on both sides.

We have done many implementations from small companies to multinational organizations, operating in more than 20 countries. We have developed plans for companies of all sizes and complexity of requirements.

Initial consultation, familiarization and analysis of the current state of affairs

Definition of objectives and project plan

Building a structure of polling, trigger points and touch points

Creation of text and graphic design of the solution

Building a structure of polling, trigger points and touch points

Test version, testing and commenting

Training on how to work with the system and customer experience

Launch of the live solution

We minimize all “birth” pains.
We’ve already been through them.

Introducing a customer-centric approach to your business is a complex activity in which you can run into a lot of problems. Rely on us. We’ve seen many problems, solved them, and we won’t let them occur to you.

We will deliver the implementation „turnkey“.
With minimal interaction.

From the initial meeting, to overseeing the right course and working with the customer experience. We are here for you. And we love doing it.

News about InsightSofa Enterprise™

Introducing the brand new Account Experience

Introducing the brand new Account Experience

Introducing the all-new Account Experience If you are a B2B company, measuring account experience satisfaction provides a broader view of the overall state of the customer (company) experience. Rather than focusing solely on the views of individual respondents, it takes into account the views and experiences of all of a company's key customers. This gives you a much more accurate picture of how satisfied your customers are, what bothers them, or why they use your services or products. The new Account Experience module also allows you to track trends, alert you to ups and downs in company satisfaction, and assign them to the right people. Harness its power to improve your relationship with your customers and drive sustainable growth. We will launch the new module in beta version in August. We are accepting orders now.
How to get more positive reviews for your business?

How to get more positive reviews for your business?

How can you get more positive reviews for your business? As a satisfaction management tool, InsightSofa knows exactly which customers are very satisfied and which are not. Take advantage of this and redirect only the satisfied ones to third-party review sites (Google, Firmy.cz, etc.). With InsightSofa's advanced filtering, you can define the exact mix of customers who will be asked to review and then just watch your positive reviews grow. #iloveinsightsofa
Automate feedback throughout the customer journey

Automate feedback throughout the customer journey

Measuring Customer Experience throughout the customer journey is key. However, the customer does not always make an interaction along the way that could be considered a feedback trigger. With the new and long-awaited InsightSofa feature, you can now set the feedback trigger completely automatically. According to predefined rules, for each customer. With this step, we significantly improve the overall customer satisfaction and give you a new tool to strengthen your customer relationship even more. This feature is now available to all InsightSofa users.
Much easier system integration with new InsightSofa mapping and field translation

Much easier system integration with new InsightSofa mapping and field translation

For InsightSofa to work seamlessly, it should interface with one of your current systems. This interconnection often had to be made to measure and often the two systems have completely different field arrangements. With the new mapping and translation of fields, this integration becomes much easier. Simply send us the fields exactly as you have them, and InsightSofa makes it easy to set up the integration and "translate" the fields into understandable values if needed. We look forward to further, easy and fast, integrations. It could be you! Contact us for more information.
Setting and using goals

Setting and using goals

Introducing a brand new feature for setting and managing customer experience goals. We all know how important it is to measure customer satisfaction and experience. But how can we measure and evaluate something without having a set goal of where we want to get to. InsightSofa is now the perfect tool to identify, set and closely monitor suitable targets 24/7. Goals can be set for individual employees or groups, but also for specific products or services. And as you're used to with InsightSofa, it leaves nothing to chance. Throughout the monitoring of the goal, it informs you whether you are close to meeting it. And if not, it will show you what to add in due course. Try InsightSofa goals and get your company's growth under control.
Simplified work with InsightSofa and clearer data

Simplified work with InsightSofa and clearer data

When working in detail with Customer Experience, it can be easy for filtering and data views to become cluttered. In addition, every employee in your organisation needs different data to do their job. Take advantage of the new settings where you can limit how each user group sees the filters and how they can view the data. The goal is a much easier and clearer view for everyone in your company. Find out how InsightSofa can help your organisation too. Contact us to schedule a detailed performance.
Additional invitations to complete feedback

Additional invitations to complete feedback

Do you have customers you really care about? Set up an automatic prompt for them to complete the survey. If such a customer is dissatisfied but forgets to specify an important point, InsightSofa will ask it automatically and complete the feedback. You can then attend to the customer much better and solve their problem. Find out how InsightSofa can help your organisation too. Contact us to schedule a detailed introduction.
Escalation of retention and warning

Escalation of retention and warning

The basis of working with Customer Experience is solving your customers' complaints. With the new InsightSofa feature, you now have even more visibility into your solution. If for any reason a customer is forgotten, InsightSofa will notify you. If your person is unable to solve the problem in time, the case is automatically delegated to another, more experienced colleague. Simply, your entire organization will be consistently pushed into becoming better. Find out how InsightSofa can help your organisation too. Contact us to schedule a detailed introduction.
Monetization fully integrated into customer satisfaction measurement

Monetization fully integrated into customer satisfaction measurement

Explore the new NPS Monetization feature in InsightSofa. Combining NPS methodology and customer financial data gives you a very powerful tool to shape and direct your business. With NPS Monetization, you'll leave the simple arithmetic behind in displaying the results of your customer experience and add a whole new dimension to it. It will help you clearly identify which areas to start with so that the impact of your decisions will have the fastest and highest impact on increasing the turnover (or profit) of your company. Contact us for a no-obligation meeting and a demonstration of the solution.

Interesting reference projects

Zásilkovna

Zásilkovna, as one of the largest Czech shipping and parcel carriers, cares about customer satisfaction to the highest possible degree. That’s why it chose InsightSofa Enterprise as its central solution for collecting, evaluating and reporting satisfaction. We have a great time working with clients who want the best solution on the market, know how to work with it, and truly run their business according to customer opinion. And they’re doing a great job.

Alza

Measuring customer satisfaction for all purchases on the largest Czech e-commerce project is the result of our long-term cooperation with AlzaExpres. Companies like Alza care 100 percent about customer satisfaction. They need a truly comprehensive tool to measure all kinds of touchpoints. Alza needs reporting a little different for each country they operate in, and a lot of customization for different jobs. Alza is a prime example of Customer Experience working well. And that’s why they need a quality and sophisticated tool – InsightSofa Enterprise.

AAA Auto

The used car business is an industry highly dependent on customer experience. Knowing it perfectly is a key factor in a company’s success. That’s why AAA Auto needed a tool with which to grow. InsightSofa Enterprise provided all the features and insights into customer satisfaction and suggestions that help AAA Auto solidify its position as a market leader. For AAA Auto, we measure the customer experience in every country where they operate.

Packeta

The cooperation with Packeta International is based on the cooperation with Czech Zásilkova. This company operates parcel services in other European countries. And they chose InsightSofa Enterprise as their flagship customer experience measurement solution. For Packet, we collect data from many hundreds of thousands of customers every day, providing relevant results on a daily basis. Several customizations of the app make our tool a great tool to help you build a better and better business.

Mototechna

Mototechna is a premium dealer of pre-owned and referral cars. Measuring customer experience is central to the company as the business largely operates on the principle of referrals. A quality tool that can be customised, handles multiple touchpoints, languages and can report different data for different levels in the organisation is absolutely key. InsightSofa Enterprise delivers these insights and helps them build their business and customer relationships.

Alzaexpres

The collaboration with AlzaExpres and InsightSofa has been ongoing for many years. Alzaexpres, as a premium transport service for Alza.cz customers, represents a perfect service with which the customer must be completely satisfied. In an interesting implementation of InsightSofa Enterprise, we measure this very precisely. If a problem occurs, we notify immediately and solve it directly in the application. We also appreciate the decision that all employees work with the app, and every employee sees the feedback related to themselves. Well done!

Lomax

Lomax is one of the largest manufacturers of garage doors and related accessories. With InsightSofa Enterprise, Lomax measures customer satisfaction not only with their products, but also with the installers who install their products. By closely integrating InsightSofa with their permanent systems, they are able to measure the experience of all their customers very efficiently and in real time.

Super zoo

Super zoo is a large e-commerce project and a network of almost 200 stores in the Czech Republic and Slovakia. The knowledge of customer experience, recommendation and opinion to improve is very high with this company. Providing the right data for decision making to management, regional representatives, and the stores themselves is in high demand in this regard. InsightSofa Enterprise guarantees them perfect visibility and recommends the right steps for continuous improvement. Real-time.

Just one more step to understanding your customers

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