{"id":4355,"date":"2026-03-05T20:52:36","date_gmt":"2026-03-05T19:52:36","guid":{"rendered":"https:\/\/www.insightsofa.com\/?p=4355"},"modified":"2026-04-29T13:56:27","modified_gmt":"2026-04-29T11:56:27","slug":"3-cx-brunch-5-3-2026-praha","status":"publish","type":"post","link":"https:\/\/www.insightsofa.com\/cs\/xpulse\/cx-brunch\/3-cx-brunch-5-3-2026-praha\/","title":{"rendered":"#3 CX Brunch (5.3.2026, Praha)"},"content":{"rendered":"<p><strong>T\u0159et\u00ed CX Brunch jsme poprv\u00e9 uspo\u0159\u00e1dali v nov\u00e9m prostoru a mus\u00edme \u0159\u00edct, \u017ee trefa do \u010dern\u00e9ho.<\/strong> M\u00edsto se skv\u011blou kuchyn\u00ed, v\u00fdbornou k\u00e1vou a atmosf\u00e9rou, kter\u00e1 sama o sob\u011b lad\u00ed na uvoln\u011bn\u011bj\u0161\u00ed, ale o to v\u011bcn\u011bj\u0161\u00ed debaty. D\u011bkujeme v\u0161em, kte\u0159\u00ed p\u0159i\u0161li a dali tomuto nov\u00e9mu m\u00edstu \u0161anci. Va\u0161e reakce byly jednozna\u010dn\u00e9: z\u016fst\u00e1v\u00e1me.<\/p>\n<p><strong>T\u00e9matem dne byla modern\u00ed technologie v CX.<\/strong> Ne\u0161lo o suchou prezentaci toho, co je na trhu \u0161lo o praktickou debatu, kde se nasazen\u00ed nov\u00fdch n\u00e1stroj\u016f re\u00e1ln\u011b vyplat\u00ed, kde naopak generuje v\u00edce pr\u00e1ce ne\u017e u\u017eitku, a co od technologi\u00ed rozumn\u011b o\u010dek\u00e1vat v horizontu p\u0159\u00ed\u0161t\u00edch dvou let. \u00da\u010dastn\u00edci sd\u00edleli zku\u0161enosti z vlastn\u00edch pilot\u016f a neb\u00e1li se mluvit i o v\u011bcech, kter\u00e9 nezafungovaly.<\/p>\n<p>Hodn\u011b \u010dasu jsme str\u00e1vili nad ot\u00e1zkou, jak sb\u00edrat zp\u011btnou vazbu ve ve\u0159ejn\u00fdch prostor\u00e1ch tam, kde nem\u00e1te e-mail z\u00e1kazn\u00edka, nem\u00e1te jeho jm\u00e9no a m\u00e1te tak deset vte\u0159in pozornosti. Prob\u00edrali jsme termin\u00e1ly spokojenosti a jejich mo\u017enosti, hlasov\u00e9 pr\u016fzkumy a jejich \u00faskal\u00ed, i kreativn\u00ed offline p\u0159\u00edstupy, na kter\u00e9 \u0159ada firem zapom\u00edn\u00e1. Brainstorming byl natolik svi\u017en\u00fd, \u017ee n\u011bkter\u00e9 n\u00e1pady padly p\u0159\u00edmo na ubrousky, a to je v\u017edycky dobr\u00e9 znamen\u00ed.<\/p>\n<p><strong>Nakonec jsme se pod\u00edvali do budoucnosti CX. Kam se obor posouv\u00e1, co se m\u011bn\u00ed v o\u010dek\u00e1v\u00e1n\u00ed z\u00e1kazn\u00edk\u016f a jak\u00e9 dovednosti budou v t\u00fdmech kritick\u00e9.<\/strong> \u017d\u00e1dn\u00e9 k\u0159i\u0161\u0165\u00e1lov\u00e9 koule jen zku\u0161enosti lid\u00ed, kte\u0159\u00ed v CX denn\u011b rozhoduj\u00ed.<\/p>\n<p>CX Brunch #4 u\u017e prob\u011bhl, ale chyst\u00e1me p\u00e1t\u00fd d\u00edl a v\u011b\u0159te, \u017ee pr\u00e1v\u011b ten byste si nem\u011bli nechat uj\u00edt. Pokud v\u00e1s zaj\u00edm\u00e1, jak ostatn\u00ed firmy re\u00e1ln\u011b pracuj\u00ed se zp\u011btnou vazbou, jak\u00e9 technologie se osv\u011bd\u010dily a kde le\u017e\u00ed hranice automatizace, je tohle jedin\u00e9 m\u00edsto v \u010cesku, kde to usly\u0161\u00edte z prvn\u00ed ruky. <strong>P\u0159\u00ed\u0161t\u00ed CX Brunch se kon\u00e1 16. dubna 2026 v Praze.<\/strong> P\u0159ihlaste se na cxbrunch.cz a uvid\u00edte sami, pro\u010d se sem v\u0161ichni r\u00e1di vracej\u00ed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>T\u0159et\u00ed CX Brunch jsme poprv\u00e9 uspo\u0159\u00e1dali v nov\u00e9m prostoru a  [&#8230;]<\/p>\n","protected":false},"author":3,"featured_media":4325,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[75,72],"tags":[],"class_list":["post-4355","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx-brunch","category-vsechny-clanky"],"_links":{"self":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/posts\/4355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/comments?post=4355"}],"version-history":[{"count":1,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/posts\/4355\/revisions"}],"predecessor-version":[{"id":4359,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/posts\/4355\/revisions\/4359"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/media\/4325"}],"wp:attachment":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/media?parent=4355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/categories?post=4355"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/tags?post=4355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}