{"id":4324,"date":"2025-09-28T20:00:21","date_gmt":"2025-09-28T18:00:21","guid":{"rendered":"https:\/\/www.insightsofa.com\/?p=4324"},"modified":"2026-04-29T14:15:33","modified_gmt":"2026-04-29T12:15:33","slug":"1-cx-brunch-28-9-2025-praha","status":"publish","type":"post","link":"https:\/\/www.insightsofa.com\/cs\/xpulse\/cx-brunch\/1-cx-brunch-28-9-2025-praha\/","title":{"rendered":"#1 CX Brunch (28.9.2025, Praha)"},"content":{"rendered":"<p><strong>Prvn\u00ed CX Brunch byl pro n\u00e1s v InsightSofa mal\u00fd experiment.<\/strong> Cht\u011bli jsme vyzkou\u0161et, jestli m\u00e1 smysl d\u00e1t dohromady CX mana\u017eery a \u0159editele z r\u016fzn\u00fdch firem v men\u0161\u00edm form\u00e1tu bez p\u00f3dia, bez korpor\u00e1tn\u00ed om\u00e1\u010dky, jen u dobr\u00e9ho j\u00eddla a k\u00e1vy. Odpov\u011b\u010f p\u0159i\u0161la rychle: smysl to m\u00e1, a obrovsk\u00fd. Velk\u00e9 pod\u011bkov\u00e1n\u00ed v\u0161em na\u0161im klient\u016fm, kte\u0159\u00ed p\u0159ijali pozv\u00e1n\u00ed a stali se sou\u010d\u00e1st\u00ed historicky prvn\u00ed akce tohoto druhu v \u010cesku.<\/p>\n<p>Proto\u017ee \u0161lo o pilotn\u00ed d\u00edl, sezvali jsme prim\u00e1rn\u011b klienty InsightSofa. <strong>Prob\u00edrali jsme nov\u00e9 funkce platformy co se chyst\u00e1, co byste r\u00e1di vid\u011bli a kam by se m\u011bl produkt podle v\u00e1s vyv\u00edjet.<\/strong> Tahle zp\u011btn\u00e1 vazba byla pro n\u00e1s nesm\u00edrn\u011b cenn\u00e1 a \u0159ada v\u011bc\u00ed, kter\u00e9 jste tehdy navrhli, je dnes re\u00e1ln\u011b na roadmap\u011b nebo u\u017e v produktu.<\/p>\n<p><strong>Velk\u00fdm t\u00e9matem byl i celkov\u00fd v\u00fdvoj CX v \u010cech\u00e1ch. Kde jsme byli p\u0159ed p\u011bti lety, kde jsme dnes a kam sm\u011b\u0159ujeme.<\/strong> \u00da\u010dastn\u00edci sd\u00edleli, jak se m\u011bn\u00ed postoj veden\u00ed firem k z\u00e1kaznick\u00e9 zku\u0161enosti, kde st\u00e1le nar\u00e1\u017e\u00edte na neporozum\u011bn\u00ed a co naopak funguje v argumentaci s CFO. Prob\u00edrali jsme i modern\u00ed technologie, kter\u00e9 tehdy za\u010d\u00ednaly h\u00fdbat oborem a dnes vid\u00edme, \u017ee \u0159ada na\u0161ich tehdej\u0161\u00edch odhad\u016f se naplnila.<\/p>\n<p>Tahle prvn\u00ed akce odstartovala n\u011bco, co se za rok prom\u011bnilo v pravidelnou ud\u00e1lost, na kterou se lid\u00e9 t\u011b\u0161\u00ed. A zp\u011btn\u011b mus\u00edme \u0159\u00edct: bylo to jedno z nejlep\u0161\u00edch profesn\u00edch rozhodnut\u00ed, jak\u00e9 jsme ud\u011blali.<\/p>\n<p>Pokud jste s n\u00e1mi nebyli od za\u010d\u00e1tku, nevad\u00ed d\u016fle\u017eit\u00e9 je nasko\u010dit te\u010f. Ka\u017ed\u00fd CX Brunch je jin\u00fd, ale jedno maj\u00ed spole\u010dn\u00e9: odch\u00e1z\u00edte s n\u00e1pady, kter\u00e9 byste jinde nesly\u0161eli, a s kontakty, kter\u00e9 v\u00e1m budou roky u\u017eite\u010dn\u00e9. <strong>P\u0159\u00ed\u0161t\u00ed CX Brunch se kon\u00e1 29. ledna 2026 v Praze<\/strong>. P\u0159ihlaste se na cxbrunch.cz a sta\u0148te se sou\u010d\u00e1st\u00ed komunity, kter\u00e1 posouv\u00e1 CX v \u010cesku dop\u0159edu.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prvn\u00ed CX Brunch byl pro n\u00e1s v InsightSofa mal\u00fd experiment.  [&#8230;]<\/p>\n","protected":false},"author":3,"featured_media":4326,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[75,72],"tags":[],"class_list":["post-4324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cx-brunch","category-vsechny-clanky"],"_links":{"self":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/posts\/4324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/comments?post=4324"}],"version-history":[{"count":9,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/posts\/4324\/revisions"}],"predecessor-version":[{"id":4391,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/posts\/4324\/revisions\/4391"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/media\/4326"}],"wp:attachment":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/media?parent=4324"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/categories?post=4324"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/tags?post=4324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}