{"id":3152,"date":"2026-02-24T08:19:08","date_gmt":"2026-02-24T07:19:08","guid":{"rendered":"https:\/\/www.insightsofa.com\/industries\/b2b-companies\/"},"modified":"2026-05-12T10:06:19","modified_gmt":"2026-05-12T08:06:19","slug":"b2b-companies-2","status":"publish","type":"page","link":"https:\/\/www.insightsofa.com\/cs\/odvetvi\/b2b-companies-2\/","title":{"rendered":"B2B Companies"},"content":{"rendered":"

\"cx_healthcare\"<\/span><\/div><\/div><\/div>

Z\u00e1kaznick\u00e1 zku\u0161enost\u2028 v B2B vztaz\u00edch<\/h1><\/div>

B2B nen\u00ed o objedn\u00e1vk\u00e1ch. Je o vztaz\u00edch. InsightSofa v\u00e1m pom\u016f\u017ee systematicky \u0159\u00eddit zku\u0161enost va\u0161ich z\u00e1kazn\u00edk\u016f.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Z\u00e1kaznick\u00e9 vztahy<\/h3><\/div><\/div><\/div>

\u0158\u00edzen\u00ed kl\u00ed\u010dov\u00fdch klient\u016f<\/h3><\/div><\/div><\/div>

Reten\u010dn\u00ed centrum<\/h3><\/div><\/div><\/div><\/div><\/div><\/div>

Okam\u017eit\u011b v\u00edte, kter\u00e9 \u00fa\u010dty jsou stabiln\u00ed, kter\u00e9 rostou a kde hroz\u00ed odchod z\u00e1kazn\u00edka.<\/p>\n<\/div><\/div><\/div>

Zp\u011btn\u00e1 vazba je propojen\u00e1 s konkr\u00e9tn\u00edmi z\u00e1kazn\u00edky, account mana\u017eery i obchodn\u00edmi v\u00fdsledky.<\/p>\n<\/div><\/div><\/div>

InsightSofa automaticky odhal\u00ed nespokojen\u00e9 z\u00e1kazn\u00edky a p\u0159i\u0159ad\u00ed p\u0159\u00edpad odpov\u011bdn\u00e9mu \u010dlov\u011bku.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Z\u00e1kaznick\u00e9 vztahy<\/h4><\/div>

Okam\u017eit\u011b v\u00edte, kter\u00e9 \u00fa\u010dty jsou stabiln\u00ed, kter\u00e9 rostou a kde hroz\u00ed odchod z\u00e1kazn\u00edka.<\/p>\n<\/div>

\u0158\u00edzen\u00ed kl\u00ed\u010dov\u00fdch klient\u016f<\/h4><\/div>

Zp\u011btn\u00e1 vazba je propojen\u00e1 s konkr\u00e9tn\u00edmi z\u00e1kazn\u00edky, account mana\u017eery i obchodn\u00edmi v\u00fdsledky.<\/p>\n<\/div>

Reten\u010dn\u00ed centrum<\/h4><\/div>

InsightSofa automaticky odhal\u00ed nespokojen\u00e9 z\u00e1kazn\u00edky a p\u0159i\u0159ad\u00ed p\u0159\u00edpad odpov\u011bdn\u00e9mu \u010dlov\u011bku.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Jak to funguje<\/h5><\/div>

Zku\u0161enost b\u011bhem cel\u00e9 spolupr\u00e1ce<\/h2><\/div>

B2B spolupr\u00e1ce se skl\u00e1d\u00e1 z mnoha moment\u016f. Od obchodn\u00edho jedn\u00e1n\u00ed, p\u0159es onboarding a\u017e po ka\u017edodenn\u00ed servis. InsightSofa v\u00e1m pom\u016f\u017ee sledovat z\u00e1kaznickou zku\u0161enost nap\u0159\u00ed\u010d cel\u00fdm vztahem a identifikovat momenty, kter\u00e9 rozhoduj\u00ed o spokojenosti i dlouhodob\u00e9 spolupr\u00e1ci.<\/p>\n<\/div>

<\/i>

Show data of entire Customer Journey<\/span>, filtered by segment Beds<\/span> during last 3 months<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"zakaznicka-cesta-cx\"<\/span><\/div><\/div><\/div><\/div><\/div>
Kl\u00ed\u010dov\u00e9 ukazatele<\/h5><\/div>

P\u0159ehled o stavu
z\u00e1kaznick\u00fdch vztah\u016f<\/h2><\/div>

InsightSofa v\u00e1m uk\u00e1\u017ee, jak z\u00e1kazn\u00edci hodnot\u00ed jednotliv\u00e9 oblasti spolupr\u00e1ce. Obchod, implementaci, podporu i ka\u017edodenn\u00ed komunikaci. D\u00edky tomu okam\u017eit\u011b vid\u00edte, kde vztahy funguj\u00ed a kde vznikaj\u00ed probl\u00e9my.<\/p>\n<\/div>

<\/i>

Show satisfaction at United Kingdom<\/span>, segmented by Companies<\/span> during last 6 weeks<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>
Riziko odchodu<\/h5><\/div>

V\u010das zachy\u0165te \u2028
z\u00e1kazn\u00edky v riziku<\/h2><\/div>

V B2B \u010dasto p\u0159ich\u00e1z\u00ed odchod z\u00e1kazn\u00edka ne\u010dekan\u011b. Ve skute\u010dnosti mu ale p\u0159edch\u00e1z\u00ed dlouh\u00e9 obdob\u00ed nespokojenosti. InsightSofa tyto sign\u00e1ly zachyt\u00ed v\u010das a pom\u016f\u017ee v\u00e1m reagovat je\u0161t\u011b p\u0159ed t\u00edm, ne\u017e z\u00e1kazn\u00edk za\u010dne hledat alternativu.<\/p>\n<\/div>

<\/i>

Show satisfaction of BlueOrbit Systems<\/span>, during last 6 weeks<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"cx-b2b-trend-of-satisfaction\"<\/span><\/div><\/div><\/div><\/div><\/div>
Finan\u010dn\u00ed dopad<\/h5><\/div>

Jak z\u00e1kaznick\u00e1 zku\u0161enost ovliv\u0148uje byznys<\/h2><\/div>

InsightSofa propojuje zp\u011btnou vazbu s obchodn\u00edmi daty. Uvid\u00edte, jak spokojenost z\u00e1kazn\u00edk\u016f souvis\u00ed s r\u016fstem \u00fa\u010dt\u016f, reten\u010dn\u00ed m\u00edrou nebo ztracen\u00fdmi klienty.<\/p>\n<\/div>

<\/i>

Show data of Electronics<\/span>, only in division London<\/span> during last 3 months<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"monetizace-cx\"<\/span><\/div>

Pokud zm\u011bn\u00edte 10% kritik\u016f<\/span> na va\u0161e p\u0159\u00edznivce<\/span>, m\u016f\u017eete o\u010dek\u00e1vat n\u00e1r\u016fst obratu o 3 135 470<\/span>. A o to tady jde.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Obchodn\u00ed p\u0159\u00edle\u017eitosti<\/h5><\/div>

R\u016fst ukryt\u00fd ve zp\u011btn\u00e9 vazb\u011b<\/h2><\/div>

Z\u00e1kaznick\u00fd feedback \u010dasto obsahuje nov\u00e9 obchodn\u00ed p\u0159\u00edle\u017eitosti. Z\u00e1jem o dal\u0161\u00ed slu\u017eby, nov\u00e9 produkty nebo roz\u0161\u00ed\u0159en\u00ed spolupr\u00e1ce. InsightSofa tyto p\u0159\u00edle\u017eitosti automaticky identifikuje a p\u0159i\u0159ad\u00ed je spr\u00e1vn\u00e9mu obchodn\u00edkovi.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Sepi\u0161te p\u0159\u00edle\u017eitosti va\u0161\u00ed firmy<\/span><\/a><\/h4><\/div>
\n

Ka\u017ed\u00e9 za\u0159\u00edzen\u00ed je jin\u00e9. A m\u00e1 jin\u00e9 p\u0159\u00edle\u017eitosti. Popi\u0161te je vlastn\u00edmi slovy \u2014 tak, jak byste je vysv\u011btlovali kolegovi.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>AI projde ka\u017ed\u00fd pr\u016fzkum a hled\u00e1 je<\/span><\/a><\/h4><\/div>
\n

InsightSofa AI analyzuje v\u0161echny pr\u016fzkumy a v\u0161echny ot\u00e1zky \u2013 v\u010detn\u011b otev\u0159en\u00fdch koment\u00e1\u0159\u016f \u2013 a hled\u00e1 tyto p\u0159\u00edle\u017eitosti.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>P\u0159i\u0159azen\u00ed p\u0159\u00edle\u017eitosti spr\u00e1vn\u00fdm osob\u00e1m<\/span><\/a><\/h4><\/div>
\n

V\u0161echny zji\u0161t\u011bn\u00e9 p\u0159\u00edle\u017eitosti jsou automaticky p\u0159i\u0159azeny p\u0159\u00edslu\u0161n\u00fdm osob\u00e1m, kter\u00e9 se jimi budou zab\u00fdvat.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Dohled nad \u0159e\u0161en\u00edm v\u0161ech p\u0159\u00edle\u017eitost\u00ed<\/span><\/a><\/h4><\/div>
\n

M\u00e1te kompletn\u00ed p\u0159ehled o tom, kolik p\u0159\u00edle\u017eitost\u00ed se naskytne a zda je dok\u00e1\u017eete pln\u011b vyu\u017e\u00edt.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

\"cx-prilezitosti\"<\/span><\/div><\/div><\/div>

P\u0159\u00edle\u017eitosti jsou pln\u011b poh\u00e1n\u011bn\u00e9 AI. Projdou v\u0161echny pr\u016fzkumy, ot\u00e1zky i odpov\u011bdi \u2014 v\u010detn\u011b voln\u00fdch koment\u00e1\u0159\u016f.
\nNa z\u00e1klad\u011b v\u00e1mi definovan\u00fdch p\u0159\u00edle\u017eitost\u00ed AI hled\u00e1 shody. Jakmile je najde, otev\u0159e p\u0159\u00edpad a automaticky ho p\u0159i\u0159ad\u00ed spr\u00e1vn\u00e9 osob\u011b. D\u00edky tomu odhal\u00edte prostor pro upsell, produktov\u00e9 inovace, rizikov\u00e9 z\u00e1kazn\u00edky a dal\u0161\u00ed p\u0159\u00edle\u017eitosti, kter\u00e9 by jinak z\u016fstaly skryt\u00e9.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

V re\u00e1ln\u00e9m \u010dase<\/h5><\/div>

SWOT pohledem z\u00e1kazn\u00edk\u016f<\/h2><\/div>

Nechte si vykreslit SWOT anal\u00fdzu o\u010dima va\u0161ich z\u00e1kazn\u00edk\u016f. Pro celou firmu, konkr\u00e9tn\u00ed odd\u011blen\u00ed i jednotlivce. V re\u00e1ln\u00e9m \u010dase z n\u00ed vznikne ak\u010dn\u00ed pl\u00e1n. Jasn\u011b v\u00edte, \u010demu se v\u011bnovat hned.<\/p>\n<\/div>

<\/i>

Show customers of employee John Doe<\/span>, who bought Beds<\/span> during last 3 months<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"SWOT<\/span><\/div><\/div><\/div>

Chcete tato data ve sv\u00e9 firm\u011b?<\/h3><\/div><\/div><\/div>
Napl\u00e1novat DEMO<\/span><\/a><\/div>
Nechat si poradit<\/span><\/a><\/div>

Nebo n\u00e1m rovnou zavolejte +420 777 661 368<\/p>\n<\/div><\/div><\/div><\/div>