{"id":2676,"date":"2026-02-12T11:18:10","date_gmt":"2026-02-12T10:18:10","guid":{"rendered":"https:\/\/www.insightsofa.com\/innovations\/"},"modified":"2026-05-15T14:03:10","modified_gmt":"2026-05-15T12:03:10","slug":"inovace","status":"publish","type":"page","link":"https:\/\/www.insightsofa.com\/cs\/inovace\/","title":{"rendered":"Inovace"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-color5);--link_color: var(--awb-color5);--awb-background-blend-mode:multiply;--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top-medium:30px;--awb-padding-right-medium:100px;--awb-padding-bottom-medium:0px;--awb-padding-left-medium:100px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-background-color:#181818;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-flex-end\" style=\"--awb-padding-bottom-medium:0px;--awb-absolute-bottom:0px;--awb-container-position:absolute;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:44px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-end fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none fusion-animated\" data-animationType=\"fadeInRight\" data-animationDuration=\"0.3\" data-animationOffset=\"top-into-view\"><img decoding=\"async\" width=\"2404\" height=\"416\" alt=\"cx_healthcare\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_healthcare.png\" class=\"img-responsive wp-image-2570\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_healthcare-200x35.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_healthcare-400x69.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_healthcare-600x104.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_healthcare-800x138.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_healthcare-1200x208.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_healthcare.png 2404w\" sizes=\"(max-width: 640px) 100vw, 2404px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-padding-bottom:150px;--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-margin-bottom-medium:130px;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:35px;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:110px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one fusion-animated h1_responsive\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top:0px;--awb-margin-bottom:30px;\" data-animationType=\"fadeInLeft\" data-animationDuration=\"0.3\" data-animationOffset=\"top-into-view\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:72;line-height:1.3;\">InsightSofa Inovace<\/h1><\/div><div class=\"fusion-text fusion-text-1 fusion-animated fusion-text-no-margin h1_subtext_responsive\" style=\"--awb-content-alignment:center;--awb-font-size:var(--awb-typography2-font-size);--awb-line-height:var(--awb-typography2-line-height);--awb-letter-spacing:var(--awb-typography2-letter-spacing);--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:var(--awb-color2);--awb-max-width:44rem;--awb-margin-right:auto;--awb-margin-left:auto;--awb-text-font-family:var(--awb-typography2-font-family);--awb-text-font-weight:var(--awb-typography2-font-weight);--awb-text-font-style:var(--awb-typography2-font-style);\" data-animationType=\"fadeInLeft\" data-animationOffset=\"top-into-view\"><p>Na\u0161e odpov\u011bdnost za inovaci oboru Experience Management<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-color5);--link_color: var(--awb-color5);--awb-background-blend-mode:multiply;--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-medium:100px;--awb-padding-left-medium:100px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-margin-bottom-medium:0px;--awb-background-color:rgba(0,0,0,0);--awb-background-image:linear-gradient(180deg, #181818 0%,#000000 70%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-modal modal fade modal-1 advice\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"modal-heading-1\" aria-hidden=\"true\" style=\"--awb-border-color:var(--awb-color3);--awb-background:var(--awb-color1);\"><div class=\"modal-dialog modal-lg\" role=\"document\"><div class=\"modal-content fusion-modal-content\"><div class=\"modal-header\"><button class=\"close\" type=\"button\" data-dismiss=\"modal\" aria-hidden=\"true\" aria-label=\"Close\">&times;<\/button><h3 class=\"modal-title\" id=\"modal-heading-1\" data-dismiss=\"modal\" aria-hidden=\"true\">Get expert advice<\/h3><\/div><div class=\"modal-body fusion-clearfix\">\n<script><\/script>\n<div id=\"hs-modal-form-2\"><\/div>\n<\/div><div class=\"modal-footer\"><button class=\"fusion-button button-default button-medium button default medium\" type=\"button\" data-dismiss=\"modal\">Close<\/button><\/div><\/div><\/div><\/div><div class=\"fusion-modal modal fade modal-2 demo\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"modal-heading-2\" aria-hidden=\"true\" style=\"--awb-border-color:var(--awb-color3);--awb-background:var(--awb-color1);\"><div class=\"modal-dialog modal-lg\" role=\"document\"><div class=\"modal-content fusion-modal-content\"><div class=\"modal-header\"><button class=\"close\" type=\"button\" data-dismiss=\"modal\" aria-hidden=\"true\" aria-label=\"Close\">&times;<\/button><h3 class=\"modal-title\" id=\"modal-heading-2\" data-dismiss=\"modal\" aria-hidden=\"true\">Book a DEMO<\/h3><\/div><div class=\"modal-body fusion-clearfix\">\n<script><\/script>\n<div id=\"hs-modal-form-1\"><\/div>\n<\/div><div class=\"modal-footer\"><button class=\"fusion-button button-default button-medium button default medium\" type=\"button\" data-dismiss=\"modal\">Close<\/button><\/div><\/div><\/div><\/div><script charset=\"utf-8\" type=\"text\/javascript\" src=\"https:\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\ndocument.addEventListener('click', function(e) {\n  const trigger1 = e.target.closest('.open-hs-modal-1');\n  const trigger2 = e.target.closest('.open-hs-modal-2');\n\n  if (!trigger1 && !trigger2) return;\n\n  function getCookie(name) {\n    const value = '; ' + document.cookie;\n    const parts = value.split('; ' + name + '=');\n    if (parts.length === 2) return parts.pop().split(';').shift();\n    return '';\n  }\n\n  \/\/ WPML ukl\u00e1d\u00e1 aktu\u00e1ln\u00ed jazyk do cookie wp-wpml_current_language\n  let currentLang = getCookie('wp-wpml_current_language') || 'en';\n  currentLang = currentLang.toLowerCase();\n\n  const isCzech = currentLang === 'cs';\n\n  const forms = {\n    modal1: {\n      target: '#hs-modal-form-1',\n      cs: '8d0978f8-dec3-4573-a1ef-ce6f5b6d119c',\n      en: 'ea6546f9-6863-4b87-8372-a03b1d6cf0b0'\n    },\n    modal2: {\n      target: '#hs-modal-form-2',\n      cs: 'b7d177aa-f078-4327-b223-8b278fd20005',\n      en: '7566452a-24e4-45a9-9a02-4ad10cc838c4'\n    }\n  };\n\n  function loadForm(config) {\n    const target = document.querySelector(config.target);\n    if (!target) return;\n\n    const selectedFormId = isCzech ? config.cs : config.en;\n    const selectedLocale = isCzech ? 'cs' : 'en';\n\n    if (target.dataset.loadedFormId === selectedFormId) return;\n\n    target.innerHTML = '';\n\n    hbspt.forms.create({\n      region: 'eu1',\n      portalId: '143320005',\n      formId: selectedFormId,\n      target: config.target,\n      locale: selectedLocale\n    });\n\n    target.dataset.loadedFormId = selectedFormId;\n  }\n\n  setTimeout(function() {\n    if (trigger1) loadForm(forms.modal1);\n    if (trigger2) loadForm(forms.modal2);\n  }, 300);\n});\n<\/script>\n<div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-bottom:0px;\"><h5 class=\"fusion-title-heading title-heading-left awb-gradient-text\" style=\"margin:0;background-color:var(--awb-color5);background-image:linear-gradient(180deg, var(--awb-color5) 0%,var(--awb-color4) 100%);\">Inovace #5<\/h5><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two h2_responsive\" style=\"--awb-text-color:var(--awb-color1);\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Interaktivn\u00ed pr\u016fzkumy<\/h2><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-max-width:45rem;--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Kdy\u017e jsme p\u0159em\u00fd\u0161leli, jak ud\u011blat pr\u016fzkumy zaj\u00edmav\u011bj\u0161\u00ed a p\u0159\u00ednosn\u011bj\u0161\u00ed, napadlo n\u00e1s za\u010d\u00edt s respondentem komunikovat p\u0159\u00edmo b\u011bhem vypl\u0148ov\u00e1n\u00ed dotazn\u00edku. D\u00edky tomu mu m\u016f\u017eete sd\u011blit informace, kter\u00e9 by jinak dostal a\u017e zp\u011btn\u011b \u2013 nap\u0159\u00edklad podle toho, kdo je, nebo jak odpov\u011bd\u011bl na p\u0159edchoz\u00ed ot\u00e1zky.<\/p>\n<p>Vedlej\u0161\u00edm, ale velmi pozitivn\u00edm efektem je, \u017ee respondenti jsou d\u00edky tomu v\u00edce zapojen\u00ed, maj\u00ed b\u011bhem vypl\u0148ov\u00e1n\u00ed v\u00edce informac\u00ed a \u010dast\u011bji dotazn\u00edk dokon\u010d\u00ed a\u017e do konce.<\/p>\n<p>Je to zkr\u00e1tka v\u00fdhodn\u00e9 pro ob\u011b strany \u2013 pro respondenta i pro v\u00e1s.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column responsive-order-2\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian\" style=\"--awb-padding-top:1.5rem;--awb-padding-bottom:0.5rem;--awb-border-size:1px;--awb-icon-size:1.5rem;--awb-content-font-size:var(--awb-typography4-font-size);--awb-content-letter-spacing:var(--awb-typography4-letter-spacing);--awb-content-text-transform:var(--awb-typography4-text-transform);--awb-content-line-height:var(--awb-typography4-line-height);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:#3a3a3a;--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color5);--awb-title-color:var(--awb-color1);--awb-content-color:var(--awb-color2);--awb-icon-box-color:#516dd6;--awb-toggle-hover-accent-color:var(--awb-color5);--awb-title-font-family:var(--awb-custom_typography_2-font-family);--awb-title-font-weight:var(--awb-custom_typography_2-font-weight);--awb-title-font-style:var(--awb-custom_typography_2-font-style);--awb-title-font-size:var(--awb-custom_typography_2-font-size);--awb-title-letter-spacing:var(--awb-custom_typography_2-letter-spacing);--awb-title-line-height:var(--awb-custom_typography_2-line-height);--awb-title-text-transform:var(--awb-custom_typography_2-text-transform);--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-2676-1\"><div class=\"fusion-panel panel-default panel-b44b0ee65c4a259f6 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b44b0ee65c4a259f6\"><a class=\"active\" aria-expanded=\"true\" aria-controls=\"b44b0ee65c4a259f6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2676-1\" data-target=\"#b44b0ee65c4a259f6\" href=\"#b44b0ee65c4a259f6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-circle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Reaguje na vypl\u0148ov\u00e1n\u00ed<\/span><\/a><\/h4><\/div><div id=\"b44b0ee65c4a259f6\" class=\"panel-collapse collapse in\" aria-labelledby=\"toggle_b44b0ee65c4a259f6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Avatar komunikuje s respondenty v re\u00e1ln\u00e9m \u010dase. Na z\u00e1klad\u011b toho, kdo respondent je a jak odpov\u00edd\u00e1 na ot\u00e1zky v dotazn\u00edku, zobrazuje nejrelevantn\u011bj\u0161\u00ed informace a udr\u017euje jeho zapojen\u00ed po celou dobu.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9296d3bda07048af7 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9296d3bda07048af7\"><a aria-expanded=\"false\" aria-controls=\"9296d3bda07048af7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2676-1\" data-target=\"#9296d3bda07048af7\" href=\"#9296d3bda07048af7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-circle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Poskytuje informace<\/span><\/a><\/h4><\/div><div id=\"9296d3bda07048af7\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9296d3bda07048af7\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Avatar v\u017edy poskytuje spr\u00e1vn\u00e9 sd\u011blen\u00ed v dan\u00e9m kontextu. Dok\u00e1\u017ee respondenty nav\u00e1d\u011bt a okam\u017eit\u011b jim poskytovat u\u017eite\u010dn\u00e9 informace b\u011bhem vypl\u0148ov\u00e1n\u00ed dotazn\u00edku.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-87223cc82b33ebe1b fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_87223cc82b33ebe1b\"><a aria-expanded=\"false\" aria-controls=\"87223cc82b33ebe1b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2676-1\" data-target=\"#87223cc82b33ebe1b\" href=\"#87223cc82b33ebe1b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-circle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Nasm\u011bruje na spr\u00e1vn\u00e9 m\u00edsto<\/span><\/a><\/h4><\/div><div id=\"87223cc82b33ebe1b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_87223cc82b33ebe1b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Pom\u00e1h\u00e1 respondent\u016fm l\u00e9pe porozum\u011bt ot\u00e1zk\u00e1m a vede je k co nejp\u0159esn\u011bj\u0161\u00edm odpov\u011bd\u00edm. T\u00edm p\u0159edch\u00e1z\u00ed nedorozum\u011bn\u00edm a zaji\u0161\u0165uje, \u017ee z\u00edskan\u00e1 data jsou skute\u010dn\u011b relevantn\u00ed.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-707ddcab95442e79c fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_707ddcab95442e79c\"><a aria-expanded=\"false\" aria-controls=\"707ddcab95442e79c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2676-1\" data-target=\"#707ddcab95442e79c\" href=\"#707ddcab95442e79c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-circle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Zvy\u0161uje spokojenost z\u00e1kazn\u00edka<\/span><\/a><\/h4><\/div><div id=\"707ddcab95442e79c\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_707ddcab95442e79c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Interaktivn\u00ed dotazn\u00edky zvy\u0161uj\u00ed celkovou m\u00edru dokon\u010den\u00ed. Respondenty v\u00edce bav\u00ed, a proto jsou ochotn\u011bj\u0161\u00ed poskytovat promy\u0161lenou a kvalitn\u00ed zp\u011btnou vazbu.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column responsive-order-1\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:2rem;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element md-text-align-center\" style=\"text-align:right;--awb-margin-top-medium:2rem;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"1280\" height=\"812\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-interaktivni-texty.png\" alt class=\"img-responsive wp-image-2784\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-interaktivni-texty-200x127.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-interaktivni-texty-400x254.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-interaktivni-texty-600x381.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-interaktivni-texty-800x508.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-interaktivni-texty-1200x761.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-interaktivni-texty.png 1280w\" sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-color5);--link_color: var(--awb-color5);--awb-background-blend-mode:multiply;--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:0px;--awb-padding-right-medium:100px;--awb-padding-left-medium:100px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-margin-bottom:0px;--awb-margin-bottom-medium:0px;--awb-background-image:linear-gradient(180deg, #000000 0%,var(--awb-color8) 70%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-bottom:0px;\"><h5 class=\"fusion-title-heading title-heading-left awb-gradient-text\" style=\"margin:0;background-color:var(--awb-color5);background-image:linear-gradient(180deg, var(--awb-color5) 0%,var(--awb-color4) 100%);\">Inovace #4<\/h5><\/div><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two h2_responsive\" style=\"--awb-text-color:var(--awb-color1);\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">\u017d\u00e1dn\u00e9 nevy\u017e\u00e1dan\u00e9 vol\u00e1n\u00ed.<br \/>\nChytr\u00e9 hlasov\u00e9 pr\u016fzkumy.<\/h2><\/div><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-max-width:45rem;--awb-margin-bottom:3rem;--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Pr\u016fzkumy odes\u00edl\u00e1te ve chv\u00edli, kdy m\u00e1 respondent \u010derstv\u00fd z\u00e1\u017eitek a dok\u00e1\u017ee poskytnout nejp\u0159esn\u011bj\u0161\u00ed a nejhodnotn\u011bj\u0161\u00ed zp\u011btnou vazbu. D\u00edky tomu v\u00fdrazn\u011b roste celkov\u00e1 m\u00edra odpov\u011bd\u00ed na va\u0161e dotazn\u00edky.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-color5);--link_color: var(--awb-color5);--awb-background-blend-mode:multiply;--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:0px;--awb-padding-right-medium:100px;--awb-padding-left-medium:100px;--awb-padding-top-small:0px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-margin-bottom-medium:0px;--awb-background-color:#000000;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-flex-start fusion-no-small-visibility\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"--awb-min-height:no;--awb-min-height-medium:no;--awb-min-height-small:no;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:10px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Mluv\u00edte kdykoliv<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:10px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Chytr\u00e9 pr\u016fzkumy<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:10px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Kvalitn\u011bj\u0161\u00ed data<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"--awb-min-height:no;--awb-min-height-medium:no;--awb-min-height-small:no;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Hlasov\u00fd pr\u016fzkum v\u00e1m p\u0159ijde vybran\u00fdm kan\u00e1lem (Email, SMS, WhatsApp, apod.). Vy rozhodujete, kdy vypln\u00edte.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>AI Asistent nech\u00e1 respondenta voln\u011b mluvit. Pak se jen do zept\u00e1 na ot\u00e1zky, kter\u00e9 ve sv\u00e9 \u0159e\u010di nezm\u00ednil.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-5 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Hlasov\u00e9 pr\u016fzkumy umo\u017e\u0148uj\u00ed zcela nov\u00e9 zkoum\u00e1n\u00ed zku\u0161enost\u00ed. Jak jsou emoce v hlasu, apod.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:10px;--awb-font-size:40px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:700;margin:0;font-size:1em;line-height:1.25;\">Customer Relationships<\/h4><\/div><div class=\"fusion-text fusion-text-7 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:hsla(var(--awb-color2-h),var(--awb-color2-s),var(--awb-color2-l),calc(var(--awb-color2-a) - 20%));--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Know instantly which accounts are stable, which are growing, and where churn risk is emerging.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top:1.5rem;--awb-margin-bottom:10px;--awb-margin-top-small:2rem;--awb-font-size:40px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:700;margin:0;font-size:1em;line-height:1.25;\">Key Account Management<\/h4><\/div><div class=\"fusion-text fusion-text-8 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:hsla(var(--awb-color2-h),var(--awb-color2-s),var(--awb-color2-l),calc(var(--awb-color2-a) - 20%));--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Feedback is connected to specific customers, account managers, and commercial results.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top:1.5rem;--awb-margin-bottom:10px;--awb-margin-top-small:2rem;--awb-font-size:40px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:700;margin:0;font-size:1em;line-height:1.25;\">Retention Center<\/h4><\/div><div class=\"fusion-text fusion-text-9 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:hsla(var(--awb-color2-h),var(--awb-color2-s),var(--awb-color2-l),calc(var(--awb-color2-a) - 20%));--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>InsightSofa automatically detects dissatisfied clients and assigns the case to the responsible person.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-color5);--link_color: var(--awb-color5);--awb-background-blend-mode:multiply;--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:89px;--awb-padding-right-medium:100px;--awb-padding-left-medium:100px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-margin-bottom-medium:0px;--awb-background-color:var(--awb-color8);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-10 fusion-text-no-margin\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-max-width:45rem;--awb-margin-bottom:3rem;--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Hlasov\u00e9 pr\u016fzkumy InsightSofa doru\u010d\u00edte b\u011b\u017en\u00fdmi kan\u00e1ly, jako je e-mail nebo SMS. Respondent tak o pr\u016fzkumu v\u00ed a m\u016f\u017ee si vybrat, zda poskytne zp\u011btnou vazbu klasicky psan\u00edm na kl\u00e1vesnici, nebo jednodu\u0161e hlasem.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-row\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"2374\" height=\"1326\" alt=\"hlasove-pruzkumy-obrazovka-CS\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/hlasove-pruzkumy-obrazovka-CS.png\" class=\"img-responsive wp-image-3001\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/hlasove-pruzkumy-obrazovka-CS-200x112.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/hlasove-pruzkumy-obrazovka-CS-400x223.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/hlasove-pruzkumy-obrazovka-CS-600x335.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/hlasove-pruzkumy-obrazovka-CS-800x447.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/hlasove-pruzkumy-obrazovka-CS-1200x670.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/hlasove-pruzkumy-obrazovka-CS.png 2374w\" sizes=\"(max-width: 640px) 100vw, 2374px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-color5);--link_color: var(--awb-color5);--awb-background-blend-mode:multiply;--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:32px;--awb-padding-right-medium:100px;--awb-padding-left-medium:100px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-margin-bottom-medium:0px;--awb-background-color:var(--awb-color8);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-text fusion-title-size-two h2_responsive\" style=\"--awb-text-color:var(--awb-color1);\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Asistent nov\u00e9 generace<\/h2><\/div><div class=\"fusion-text fusion-text-11\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-max-width:45rem;--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Hlasov\u00fd asistent p\u0159esn\u011b v\u00ed, jak m\u00e1 pr\u016fzkum prob\u00edhat a kter\u00e9 ot\u00e1zky je pot\u0159eba zodpov\u011bd\u011bt. Nejprve nech\u00e1 respondenta voln\u011b mluvit a na pozad\u00ed pr\u016fb\u011b\u017en\u011b vypl\u0148uje odpov\u011bdi k ot\u00e1zk\u00e1m, o kter\u00fdch se zmi\u0148uje. Na konci se u\u017e jen dopt\u00e1 na to, co ve zp\u011btn\u00e9 vazb\u011b nezazn\u011blo. V\u00fdsledkem jsou kompletn\u011b vypln\u011bn\u00e9 pr\u016fzkumy.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian\" style=\"--awb-padding-top:1.5rem;--awb-padding-bottom:0.5rem;--awb-border-size:1px;--awb-icon-size:1.5rem;--awb-content-font-size:var(--awb-typography4-font-size);--awb-content-letter-spacing:var(--awb-typography4-letter-spacing);--awb-content-text-transform:var(--awb-typography4-text-transform);--awb-content-line-height:var(--awb-typography4-line-height);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:#3a3a3a;--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color5);--awb-title-color:var(--awb-color1);--awb-content-color:var(--awb-color2);--awb-icon-box-color:#516dd6;--awb-toggle-hover-accent-color:var(--awb-color5);--awb-title-font-family:var(--awb-custom_typography_2-font-family);--awb-title-font-weight:var(--awb-custom_typography_2-font-weight);--awb-title-font-style:var(--awb-custom_typography_2-font-style);--awb-title-font-size:var(--awb-custom_typography_2-font-size);--awb-title-letter-spacing:var(--awb-custom_typography_2-letter-spacing);--awb-title-line-height:var(--awb-custom_typography_2-line-height);--awb-title-text-transform:var(--awb-custom_typography_2-text-transform);--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-2676-2\"><div class=\"fusion-panel panel-default panel-6f080ada5ec047220 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6f080ada5ec047220\"><a aria-expanded=\"false\" aria-controls=\"6f080ada5ec047220\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2676-2\" data-target=\"#6f080ada5ec047220\" href=\"#6f080ada5ec047220\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-circle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Nech\u00e1 v\u00e1s mluvit a \u0159\u00edct cel\u00fd feedback<\/span><\/a><\/h4><\/div><div id=\"6f080ada5ec047220\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_6f080ada5ec047220\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Jednoduch\u00e1 a p\u0159irozen\u00e1 ot\u00e1zka zah\u00e1j\u00ed konverzaci. Respondenti odpov\u00eddaj\u00ed vlastn\u00edmi slovy \u2013 stejn\u011b, jako by mluvili s \u010dlov\u011bkem.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-bc6b1c656de8dfa9d fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_bc6b1c656de8dfa9d\"><a aria-expanded=\"false\" aria-controls=\"bc6b1c656de8dfa9d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2676-2\" data-target=\"#bc6b1c656de8dfa9d\" href=\"#bc6b1c656de8dfa9d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-circle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Na pozad\u00ed vypl\u0148uje pr\u016fzkum<\/span><\/a><\/h4><\/div><div id=\"bc6b1c656de8dfa9d\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_bc6b1c656de8dfa9d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Na\u0161e AI rozum\u00ed mluven\u00fdm odpov\u011bd\u00edm a udr\u017euje konverzaci p\u0159irozen\u011b plynulou. Zachycuje v\u00fdznam, nejen jednotliv\u00e1 slova.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fcdb6186374c12331 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fcdb6186374c12331\"><a aria-expanded=\"false\" aria-controls=\"fcdb6186374c12331\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2676-2\" data-target=\"#fcdb6186374c12331\" href=\"#fcdb6186374c12331\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-circle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Na nezm\u00edn\u011bn\u00e9 ot\u00e1zky se dozept\u00e1<\/span><\/a><\/h4><\/div><div id=\"fcdb6186374c12331\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fcdb6186374c12331\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Jak se konverzace rozv\u00edj\u00ed, AI na pozad\u00ed mapuje odpov\u011bdi na ot\u00e1zky v dotazn\u00edku. Dotazn\u00edk se tak vypl\u0148uje s\u00e1m \u2013 ani\u017e by respondenti v\u016fbec vid\u011bli formul\u00e1\u0159.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-2eb4c033da99ca27a fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2eb4c033da99ca27a\"><a aria-expanded=\"false\" aria-controls=\"2eb4c033da99ca27a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2676-2\" data-target=\"#2eb4c033da99ca27a\" href=\"#2eb4c033da99ca27a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-circle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Vede lidskou konverzaci<\/span><\/a><\/h4><\/div><div id=\"2eb4c033da99ca27a\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_2eb4c033da99ca27a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Pokud n\u011bco d\u016fle\u017eit\u00e9ho chyb\u00ed, AI se nen\u00e1siln\u011b dopt\u00e1. D\u00edky tomu jsou pokryty v\u0161echny kl\u00ed\u010dov\u00e9 ot\u00e1zky, ani\u017e by byl naru\u0161en p\u0159irozen\u00fd pr\u016fb\u011bh konverzace.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:2rem;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element md-text-align-center\" style=\"text-align:right;--awb-margin-top-medium:2rem;--awb-max-width:450px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\"><img decoding=\"async\" width=\"844\" height=\"844\" alt=\"voice-surveys-assistant\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/voice-surveys-assistant.png\" class=\"img-responsive wp-image-3015\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/voice-surveys-assistant-200x200.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/voice-surveys-assistant-400x400.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/voice-surveys-assistant-600x600.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/voice-surveys-assistant-800x800.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/voice-surveys-assistant.png 844w\" sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-color5);--link_color: var(--awb-color5);--awb-background-blend-mode:multiply;--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-medium:100px;--awb-padding-left-medium:100px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-margin-bottom-medium:0px;--awb-background-color:var(--awb-color8);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-13 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-bottom:0px;\"><h5 class=\"fusion-title-heading title-heading-left awb-gradient-text\" style=\"margin:0;background-color:var(--awb-color5);background-image:linear-gradient(180deg, var(--awb-color5) 0%,var(--awb-color4) 100%);\">Inovace #3<\/h5><\/div><div class=\"fusion-title title fusion-title-14 fusion-sep-none fusion-title-text fusion-title-size-two h2_responsive\" style=\"--awb-text-color:var(--awb-color1);\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Overall Experience Score (OES)<\/h2><\/div><div class=\"fusion-text fusion-text-12\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Overall Experience Score (OES) je inovativn\u00ed metodika m\u011b\u0159en\u00ed a \u0159\u00edzen\u00ed z\u00e1kaznick\u00e9 a zam\u011bstnaneck\u00e9 zku\u0161enosti, vyvinut\u00e1 spole\u010dnost\u00ed InsightSofa. Tato metodika vyu\u017e\u00edv\u00e1 um\u011blou inteligenci k anal\u00fdze cel\u00e9ho pr\u016fzkumu, v\u010detn\u011b v\u0161ech ot\u00e1zek a odpov\u011bd\u00ed, aby mohla p\u0159id\u011blit celkov\u00e9 hodnocen\u00ed pr\u016fzkumu na \u0161k\u00e1le od 0 do 10. Na rozd\u00edl od tradi\u010dn\u00edch metodik, jako jsou NPS, CES nebo CSAT, kter\u00e9 se zam\u011b\u0159uj\u00ed pouze na jednu ot\u00e1zku, OES poskytuje podrobn\u011bj\u0161\u00ed a pro \u0159\u00edzen\u00ed firem p\u0159esn\u011bj\u0161\u00ed a data.<\/p>\n<p>K anal\u00fdze pr\u016fzkum\u016f se pou\u017e\u00edv\u00e1 InsightSofa um\u011bl\u00e1 inteligence, kter\u00e1 proch\u00e1z\u00ed v\u0161echny ot\u00e1zky a odpov\u011bdi ze z\u00edskan\u00e9ho pr\u016fzkumu. Na z\u00e1klad\u011b t\u00e9to anal\u00fdzy pak ka\u017ed\u00e9mu pr\u016fzkumu p\u0159i\u0159ad\u00ed n\u011bkolik hodnocen\u00ed na \u0161k\u00e1le 0 \u2013 10, a to z pohled\u016f:<\/p>\n<ul>\n<li>Spokojenost z\u00e1kazn\u00edk\u016f a zam\u011bstnanc\u016f<\/li>\n<li>M\u00edra doporu\u010den\u00ed z\u00e1kazn\u00edk\u016f a zam\u011bstnanc\u016f<\/li>\n<li>Snadnost interakce s firmou<\/li>\n<li>Vztah k firm\u011b (loajalita)<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:100%;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\"><img decoding=\"async\" width=\"1574\" height=\"148\" alt=\"cx_oes_calculation\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_calculation.png\" class=\"img-responsive wp-image-3053\"fetchpriority=\"high\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_calculation-200x19.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_calculation-400x38.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_calculation-600x56.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_calculation-800x75.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_calculation-1200x113.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_calculation.png 1574w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-13\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-max-width:45rem;--awb-margin-top:2rem;--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Ka\u017ed\u00fd vypln\u011bn\u00fd pr\u016fzkum tedy z\u00edsk\u00e1 4 OES Score na stupnici 0 \u2013 10, ale p\u0159edev\u0161\u00edm v\u00fdslednou hodnotu Overall Experience Score (OES), kter\u00e1 se vypo\u010dte jako aritmetick\u00fd pr\u016fm\u011br v\u0161ech v\u00fd\u0161e nam\u011b\u0159en\u00fdch hodnot.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:100%;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none\"><img decoding=\"async\" width=\"2372\" height=\"286\" alt=\"cx_oes_score\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_score.png\" class=\"img-responsive wp-image-3054\"fetchpriority=\"high\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_score-200x24.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_score-400x48.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_score-600x72.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_score-800x96.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_score-1200x145.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_oes_score.png 2372w\" sizes=\"(max-width: 640px) 100vw, 2372px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:50px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-15 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-bottom:0.5rem;\"><h5 class=\"fusion-title-heading title-heading-left awb-gradient-text\" style=\"margin:0;background-color:var(--awb-color5);background-image:linear-gradient(180deg, var(--awb-color5) 0%,var(--awb-color4) 100%);\">V\u00fdhoda OES<\/h5><\/div><div class=\"fusion-text fusion-text-14\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Mezi hlavn\u00ed v\u00fdhody, kter\u00e9 OES nab\u00edz\u00ed je jednoduchost. Cel\u00fd pr\u016fzkum (v\u010detn\u011b v\u0161ech ot\u00e1zek a odpov\u011bd\u00ed) z\u00edsk\u00e1v\u00e1 jedno jedin\u00e9 \u010d\u00edslo. Toto \u010d\u00edslo pak m\u016f\u017ee zobrazovat trendy, porovn\u00e1n\u00ed, apod.<\/p>\n<p>Dodate\u010dnou v\u00fdhodou pak m\u016f\u017ee b\u00fdt je\u0161t\u011b mo\u017enost nahl\u00e9dnout na OES tak\u00e9 podle p\u0159esn\u011bj\u0161\u00edch pohled\u016f:<\/p>\n<ul>\n<li>Spokojenost z\u00e1kazn\u00edk\u016f a zam\u011bstnanc\u016f<\/li>\n<li>M\u00edra doporu\u010den\u00ed z\u00e1kazn\u00edk\u016f a zam\u011bstnanc\u016f<\/li>\n<li>Snadnost interakce s firmou<\/li>\n<li>Vztah ke zna\u010dce<\/li>\n<\/ul>\n<p>Pro v\u0161echny tyto pohledy poskytuje Overall Experience Score (OES) hlubok\u00fd vhled na jejich v\u00fdvoj, p\u0159\u00ed\u010diny spokojenosti \/ nespokojenosti a dal\u0161\u00edch pro firmu d\u016fle\u017eit\u00fdch dat.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-16 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-bottom:0.5rem;\"><h5 class=\"fusion-title-heading title-heading-left awb-gradient-text\" style=\"margin:0;background-color:var(--awb-color5);background-image:linear-gradient(180deg, var(--awb-color5) 0%,var(--awb-color4) 100%);\">Chcete v\u011bd\u011bt v\u00edce o metrice OES?<\/h5><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:1.5rem;--awb-padding-right:1.5rem;--awb-padding-bottom:1.5rem;--awb-padding-left:1.5rem;--awb-overflow:hidden;--awb-bg-image:linear-gradient(90deg, #505050 0%,#000000 100%);--awb-bg-size:cover;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"--awb-min-height:no;--awb-min-height-medium:no;--awb-min-height-small:no;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-6 fusion_builder_column_inner_2_5 2_5 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:1.5rem;--awb-padding-right:0.5rem;--awb-padding-bottom:1.5rem;--awb-padding-left:0.5rem;--awb-overflow:hidden;--awb-bg-image:linear-gradient(90deg, #212121 0%,#737373 100%);--awb-bg-size:cover;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-17 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color1);\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">X Pulse\u2122<\/h1><\/div><div class=\"fusion-text fusion-text-15\" style=\"--awb-content-alignment:center;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-max-width:45rem;--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p><strong>Digital Experience Magazine by InsightSofa<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-7 fusion_builder_column_inner_3_5 3_5 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-18 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color1);\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Z\u00edskejte hlubok\u00e9 znalosti o CX<\/h4><\/div><div class=\"fusion-text fusion-text-16\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-max-width:45rem;--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>V nov\u00e9m digit\u00e1ln\u00edm magaz\u00ednu X Pulse.<\/p>\n<\/div><div ><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:#929292;--button_border_color:var(--awb-color1);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-custom_color_3);--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:hsla(var(--awb-custom_color_3-h),calc(var(--awb-custom_color_3-s) - 5%),calc(var(--awb-custom_color_3-l) - 10%),var(--awb-custom_color_3-a));--button_gradient_bottom_color_hover:hsla(var(--awb-custom_color_3-h),calc(var(--awb-custom_color_3-s) - 5%),calc(var(--awb-custom_color_3-l) - 10%),var(--awb-custom_color_3-a));\" target=\"_self\" href=\"https:\/\/www.newinsightsofa.com\/x-pulse\/\" rel=\"noopener\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">P\u0159e\u010d\u00edst<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-color5);--link_color: var(--awb-color5);--awb-background-blend-mode:multiply;--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:0px;--awb-padding-right-medium:100px;--awb-padding-left-medium:100px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-margin-bottom:0px;--awb-margin-bottom-medium:0px;--awb-background-image:linear-gradient(180deg, #000000 0%,var(--awb-color8) 70%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-19 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-bottom:0px;\"><h5 class=\"fusion-title-heading title-heading-left awb-gradient-text\" style=\"margin:0;background-color:var(--awb-color5);background-image:linear-gradient(180deg, var(--awb-color5) 0%,var(--awb-color4) 100%);\">Inovace #2<\/h5><\/div><div class=\"fusion-title title fusion-title-20 fusion-sep-none fusion-title-text fusion-title-size-two h2_responsive\" style=\"--awb-text-color:var(--awb-color1);\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">AI termin\u00e1l spokojenosti<\/h2><\/div><div class=\"fusion-text fusion-text-17 fusion-text-no-margin\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-max-width:45rem;--awb-margin-bottom:3rem;--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Na trh jsme uvedli velmi pokro\u010dil\u00e9 termin\u00e1ly spokojenosti s um\u011blou intaligenc\u00ed a \u0159adou profesion\u00e1ln\u00edch funkc\u00ed. Termin\u00e1ly um\u00ed zamezit duplicitn\u00edmu hlasov\u00e1n\u00ed, odhadnout v\u011bkovou skupinu respondent\u016f, pohlav\u00ed, nebo t\u0159eba sd\u011blit templotu a po\u010das\u00ed v dob\u011b hodnocen\u00ed.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-color5);--link_color: var(--awb-color5);--awb-background-blend-mode:multiply;--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:0px;--awb-padding-right-medium:100px;--awb-padding-left-medium:100px;--awb-padding-top-small:0px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-margin-bottom-medium:0px;--awb-background-color:#000000;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-21 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-flex-start fusion-no-small-visibility\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"--awb-min-height:no;--awb-min-height-medium:no;--awb-min-height-small:no;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-8 fusion_builder_column_inner_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-21 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:10px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Bez fale\u0161n\u00fdch hodnocen\u00ed<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-9 fusion_builder_column_inner_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-22 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:10px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Rozpozn\u00e1n\u00ed emoc\u00ed a pohlav\u00ed<\/h3><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-10 fusion_builder_column_inner_1_3 1_3 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-23 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:10px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Velmi rychl\u00e9 na vypln\u011bn\u00ed<\/h3><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-22 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-no-small-visibility\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"--awb-min-height:no;--awb-min-height-medium:no;--awb-min-height-small:no;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-11 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-18 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>D\u00edky um\u011bl\u00e9 inteligenci dok\u00e1\u017e\u00ed termin\u00e1ly rozpoznat fale\u0161n\u00e9 nebo duplicitn\u00ed hodnocen\u00ed.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-12 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-19 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Termin\u00e1l dok\u00e1\u017ee rozpoznat emoce a zp\u011btnou vazbu obohacuje o rozli\u0161en\u00ed pohlav\u00ed respondenta.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-13 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-20 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Vyrobeny do ter\u00e9nu, kde zanech\u00e1n\u00ed zp\u011btn\u00e9 vazby mus\u00ed b\u00fdt snadn\u00e9 a velmi rychl\u00e9.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-23 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-24 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-bottom:10px;--awb-font-size:40px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:700;margin:0;font-size:1em;line-height:1.25;\">Customer Relationships<\/h4><\/div><div class=\"fusion-text fusion-text-21 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:hsla(var(--awb-color2-h),var(--awb-color2-s),var(--awb-color2-l),calc(var(--awb-color2-a) - 20%));--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Know instantly which accounts are stable, which are growing, and where churn risk is emerging.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-25 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top:1.5rem;--awb-margin-bottom:10px;--awb-margin-top-small:2rem;--awb-font-size:40px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:700;margin:0;font-size:1em;line-height:1.25;\">Key Account Management<\/h4><\/div><div class=\"fusion-text fusion-text-22 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:hsla(var(--awb-color2-h),var(--awb-color2-s),var(--awb-color2-l),calc(var(--awb-color2-a) - 20%));--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Feedback is connected to specific customers, account managers, and commercial results.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-26 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top:1.5rem;--awb-margin-bottom:10px;--awb-margin-top-small:2rem;--awb-font-size:40px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"font-family:&quot;Inter&quot;;font-style:normal;font-weight:700;margin:0;font-size:1em;line-height:1.25;\">Retention Center<\/h4><\/div><div class=\"fusion-text fusion-text-23 fusion-text-no-margin\" style=\"--awb-content-alignment:left;--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:hsla(var(--awb-color2-h),var(--awb-color2-s),var(--awb-color2-l),calc(var(--awb-color2-a) - 20%));--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>InsightSofa automatically detects dissatisfied clients and assigns the case to the responsible person.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-color5);--link_color: var(--awb-color5);--awb-background-blend-mode:multiply;--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-padding-right-medium:100px;--awb-padding-left-medium:100px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-margin-bottom-medium:0px;--awb-background-color:rgba(0,0,0,0);--awb-background-image:linear-gradient(180deg, #000000 0%,#000000 70%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-24 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-27 fusion-sep-none fusion-title-text fusion-title-size-two h2_responsive\" style=\"--awb-text-color:var(--awb-color1);\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Kvalitn\u00ed data.<br \/>\nBleskov\u00e9 hodnocen\u00ed.<\/h2><\/div><div class=\"fusion-text fusion-text-24\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-max-width:45rem;--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>Termin\u00e1ly InsightSofa OneTouch umo\u017e\u0148uj\u00ed respondent\u016fm rychl\u00e9 a jednoduch\u00e9 hodnocen\u00ed, p\u0159i\u010dem\u017e v\u00fdsledky automaticky dopl\u0148uj\u00ed o kontextov\u00e9 informace, jako je m\u00edsto, \u010das nebo konkr\u00e9tn\u00ed obsluha. V\u00e1m se tak dost\u00e1v\u00e1 p\u0159ehledn\u00fd a kompletn\u00ed report z\u00e1kaznick\u00e9 zku\u0161enosti v\u010detn\u011b detail\u016f a doporu\u010den\u00ed ke zlep\u0161en\u00ed.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-25 fusion_builder_column_1_2 1_2 fusion-flex-column responsive-order-2\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian\" style=\"--awb-padding-top:1.5rem;--awb-padding-bottom:0.5rem;--awb-border-size:1px;--awb-icon-size:1.5rem;--awb-content-font-size:var(--awb-typography4-font-size);--awb-content-letter-spacing:var(--awb-typography4-letter-spacing);--awb-content-text-transform:var(--awb-typography4-text-transform);--awb-content-line-height:var(--awb-typography4-line-height);--awb-icon-alignment:left;--awb-hover-color:var(--awb-color2);--awb-border-color:var(--awb-color3);--awb-background-color:var(--awb-color1);--awb-divider-color:#3a3a3a;--awb-divider-hover-color:var(--awb-color3);--awb-icon-color:var(--awb-color5);--awb-title-color:var(--awb-color1);--awb-content-color:var(--awb-color2);--awb-icon-box-color:#516dd6;--awb-toggle-hover-accent-color:var(--awb-color5);--awb-title-font-family:var(--awb-custom_typography_2-font-family);--awb-title-font-weight:var(--awb-custom_typography_2-font-weight);--awb-title-font-style:var(--awb-custom_typography_2-font-style);--awb-title-font-size:var(--awb-custom_typography_2-font-size);--awb-title-letter-spacing:var(--awb-custom_typography_2-letter-spacing);--awb-title-line-height:var(--awb-custom_typography_2-line-height);--awb-title-text-transform:var(--awb-custom_typography_2-text-transform);--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-2676-3\"><div class=\"fusion-panel panel-default panel-5c957dbc721155a85 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5c957dbc721155a85\"><a aria-expanded=\"false\" aria-controls=\"5c957dbc721155a85\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2676-3\" data-target=\"#5c957dbc721155a85\" href=\"#5c957dbc721155a85\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-circle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Hodnocen\u00ed na 3 kliky<\/span><\/a><\/h4><\/div><div id=\"5c957dbc721155a85\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_5c957dbc721155a85\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-7513ee9d43ae6f126 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7513ee9d43ae6f126\"><a aria-expanded=\"false\" aria-controls=\"7513ee9d43ae6f126\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2676-3\" data-target=\"#7513ee9d43ae6f126\" href=\"#7513ee9d43ae6f126\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-circle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Plnohodnotn\u00fd reporting zku\u0161enost\u00ed<\/span><\/a><\/h4><\/div><div id=\"7513ee9d43ae6f126\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_7513ee9d43ae6f126\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-67974dae0e3ac4b75 fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_67974dae0e3ac4b75\"><a aria-expanded=\"false\" aria-controls=\"67974dae0e3ac4b75\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2676-3\" data-target=\"#67974dae0e3ac4b75\" href=\"#67974dae0e3ac4b75\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-circle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Mnoho typ\u016f ot\u00e1zek<\/span><\/a><\/h4><\/div><div id=\"67974dae0e3ac4b75\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_67974dae0e3ac4b75\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-cc9d61966ebf23e3b fusion-toggle-has-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_cc9d61966ebf23e3b\"><a aria-expanded=\"false\" aria-controls=\"cc9d61966ebf23e3b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-2676-3\" data-target=\"#cc9d61966ebf23e3b\" href=\"#cc9d61966ebf23e3b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-circle-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-arrow-circle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Automatick\u00e9 notifikace a reporty<\/span><\/a><\/h4><\/div><div id=\"cc9d61966ebf23e3b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_cc9d61966ebf23e3b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-26 fusion_builder_column_1_2 1_2 fusion-flex-column responsive-order-1\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:2rem;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element md-text-align-center\" style=\"text-align:right;--awb-margin-top-medium:2rem;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-7 hover-type-none\"><img decoding=\"async\" width=\"1190\" height=\"1100\" alt=\"terminal-spokojenosti\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/terminal-spokojenosti.png\" class=\"img-responsive wp-image-2724\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/terminal-spokojenosti-200x185.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/terminal-spokojenosti-400x370.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/terminal-spokojenosti-600x555.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/terminal-spokojenosti-800x739.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/terminal-spokojenosti.png 1190w\" sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-11 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--link_hover_color: var(--awb-color5);--link_color: var(--awb-color5);--awb-background-blend-mode:multiply;--awb-border-color:var(--awb-color1);--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right-medium:100px;--awb-padding-left-medium:100px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-margin-bottom-medium:0px;--awb-background-color:var(--awb-color8);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-27 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-28 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-bottom:0px;\"><h5 class=\"fusion-title-heading title-heading-left awb-gradient-text\" style=\"margin:0;background-color:var(--awb-color5);background-image:linear-gradient(180deg, var(--awb-color5) 0%,var(--awb-color4) 100%);\">Inovace #1<\/h5><\/div><div class=\"fusion-title title fusion-title-29 fusion-sep-none fusion-title-text fusion-title-size-two h2_responsive\" style=\"--awb-text-color:var(--awb-color1);\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">InsightSofa Satisfaction Index (ISI)<\/h2><\/div><div class=\"fusion-text fusion-text-25\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>InsightSofa Satisfaction Index (ISI) nen\u00ed metrika pro sb\u011br zp\u011btn\u00e9 vazby, ale pro vyhodnocen\u00ed zp\u011btn\u00e9 vazby. V p\u0159\u00edpad\u011b, kdy pou\u017e\u00edv\u00e1te v\u00edce metrik pro zji\u0161t\u011bn\u00ed z\u00e1kaznick\u00e9 \/ zam\u011bstnaneck\u00e9 zku\u0161enosti (nap\u0159\u00edklad NPS, CES a CSAT), jist\u011b budete cht\u00edt vid\u011bt i jeden celkov\u00fd v\u00fdsledek, kter\u00fd vypov\u00edd\u00e1 o celkov\u00e9 spokojenosti Va\u0161ich z\u00e1kazn\u00edk\u016f.<\/p>\n<p>InsightSofa Satisfaction Index (ISI) dok\u00e1\u017ee zkombinovat metodiky NPS, CES a CSAT do jednoho \u010d\u00edsla, a poskytnout V\u00e1m jednoduch\u00fd a srozumiteln\u00fd ukazatel celkov\u00e9 z\u00e1kaznick\u00e9, nebo zam\u011bstnaneck\u00e9 zku\u0161enosti.<\/p>\n<p>ISI Index tedy vypov\u00edd\u00e1 na stupnici od 0 do 10 o tom, jak si va\u0161e firma celkov\u011b stoj\u00ed v z\u00e1kaznick\u00e9 nebo zam\u011bstnaneck\u00e9 zku\u0161enosti, a to z pohledu snadnosti vyu\u017eit\u00ed Va\u0161ich produkt\u016f a slu\u017eeb, celkov\u00e9 spokojenosti a m\u00edry loajality z\u00e1kazn\u00edk\u016f (zam\u011bstnanc\u016f).<\/p>\n<p>InsightSofa Satisfaction Index (ISI) je nejv\u00edce vypov\u00eddaj\u00edc\u00ed, pokud firma m\u011b\u0159\u00ed pomoc\u00ed v\u0161ech zn\u00e1m\u00fdch metodik z\u00e1kaznick\u00e9 a zam\u011bstnaneck\u00e9 zku\u0161enosti (NPS, CES a CSAT). Pokud n\u011bkter\u00e1 metrika chyb\u00ed, ISI index st\u00e1le funguje. Jen neobsahuje tak \u0161irok\u00fd pohled.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-28 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-bottom-medium:0px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:30px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:100%;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-8 hover-type-none\"><img decoding=\"async\" width=\"2372\" height=\"414\" alt=\"cx_isi_score\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_score.png\" class=\"img-responsive wp-image-3055\"fetchpriority=\"high\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_score-200x35.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_score-400x70.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_score-600x105.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_score-800x140.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_score-1200x209.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_score.png 2372w\" sizes=\"(max-width: 640px) 100vw, 2372px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-29 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:50px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-30 fusion-sep-none fusion-title-text fusion-title-size-five\" style=\"--awb-margin-bottom:0.5rem;\"><h5 class=\"fusion-title-heading title-heading-left awb-gradient-text\" style=\"margin:0;background-color:var(--awb-color5);background-image:linear-gradient(180deg, var(--awb-color5) 0%,var(--awb-color4) 100%);\">V\u00fdpo\u010det<\/h5><\/div><div class=\"fusion-text fusion-text-26\" style=\"--awb-font-size:var(--awb-typography4-font-size);--awb-line-height:var(--awb-typography4-line-height);--awb-letter-spacing:var(--awb-typography4-letter-spacing);--awb-text-transform:var(--awb-typography4-text-transform);--awb-text-color:var(--awb-color2);--awb-text-font-family:var(--awb-typography4-font-family);--awb-text-font-weight:var(--awb-typography4-font-weight);--awb-text-font-style:var(--awb-typography4-font-style);\"><p>V\u00fdsledn\u00fd InsightSofa Satisfaction Index (ISI) se tedy vypo\u010d\u00edt\u00e1 jako pom\u011br p\u0159\u00edznivc\u016f a pozitivn\u00edch z\u00e1kazn\u00edk\u016f ku pom\u011bru kritik\u016f a negativn\u00edch z\u00e1kazn\u00edk\u016f z r\u016fzn\u00fdch metodik. Fin\u00e1ln\u011b p\u0159eveden\u00fd na \u0161k\u00e1lu od 0 do 10.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-30 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:50px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-9 hover-type-none\"><img decoding=\"async\" width=\"1710\" height=\"283\" alt=\"cx_isi_calculation\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_calculation.png\" class=\"img-responsive wp-image-3056\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_calculation-200x33.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_calculation-400x66.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_calculation-600x99.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_calculation-800x132.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_calculation-1200x199.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx_isi_calculation.png 1710w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","footnotes":""},"class_list":["post-2676","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/pages\/2676","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/comments?post=2676"}],"version-history":[{"count":12,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/pages\/2676\/revisions"}],"predecessor-version":[{"id":4692,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/pages\/2676\/revisions\/4692"}],"wp:attachment":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/media?parent=2676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}