{"id":2652,"date":"2026-02-24T14:19:37","date_gmt":"2026-02-24T13:19:37","guid":{"rendered":"https:\/\/www.insightsofa.com\/implementation\/"},"modified":"2026-03-25T20:44:57","modified_gmt":"2026-03-25T19:44:57","slug":"implementace","status":"publish","type":"page","link":"https:\/\/www.insightsofa.com\/cs\/implementace\/","title":{"rendered":"Implementace"},"content":{"rendered":"

\"cx_healthcare\"<\/span><\/div><\/div><\/div>

Implementace<\/h1><\/div>

Cesta, kterou s v\u00e1mi projdeme.\u00a0K dokonal\u00e9mu CX.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Implementace<\/h5><\/div>

Je to snadn\u00e9.
\nOffline i online.<\/h2><\/div>

Zvl\u00e1dli to ostatn\u00ed, zvl\u00e1dnete to tak\u00e9. N\u00e1\u0161 t\u00fdm konzultant\u016f V\u00e1s provede implementac\u00ed od A do Z. V\u010detn\u011b nastaven\u00ed vhodn\u00fdch proces\u016f a pr\u00e1ce se z\u00e1kaznickou zku\u0161enost\u00ed u v\u00e1s ve firm\u011b.<\/p>\n<\/div><\/div><\/div>

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Budeme V\u00e1s pot\u0159ebovat<\/h4><\/div><\/div><\/div>

Ud\u011bl\u00e1me samostatn\u011b<\/h4><\/div><\/div><\/div>

Testujeme hotov\u00e9 \u0159e\u0161en\u00ed<\/h4><\/div><\/div><\/div><\/div><\/div><\/div>

K t\u011bmto krok\u016fm budeme pot\u0159ebovat va\u0161i asistenci. Osobn\u011b, nebo online. Pot\u0159ebujeme z\u00edskat co nejv\u00edce informac\u00ed od v\u00e1s.<\/p>\n<\/div><\/div><\/div>

Tato f\u00e1ze je cel\u00e1 na InsightSofa. Podle domluven\u00fdch podm\u00ednek kompletn\u011b nastav\u00edme InsightSofa, aby fungovala tak, jak pot\u0159ebujete.<\/p>\n<\/div><\/div><\/div>

Fin\u00e1ln\u00ed testov\u00e1n\u00ed prob\u00edh\u00e1 jak u n\u00e1s, tak na va\u0161\u00ed stran\u011b. V t\u00e9to f\u00e1zi si spole\u010dn\u011b p\u0159ekontrolujeme, \u017ee v\u0161echno prob\u00edh\u00e1 tak jak bylo dohodnuto.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

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We\u2019ll Need Your Input<\/h4><\/div>

For these steps, we\u2019ll need your collaboration \u2014 in person or online. The goal is simple: gather as much insight from you as possible to ensure everything is set up the right way.<\/p>\n<\/div><\/div><\/div>

We\u2019ll Handle It<\/h4><\/div>

This phase is entirely on InsightSofa. Based on the agreed scope, we configure the platform end-to-end so it works exactly the way you need.<\/p>\n<\/div><\/div><\/div>

Testing the Final Solution<\/h4><\/div>

Final testing happens on both sides. Together, we verify that everything runs exactly as agreed \u2014 smoothly, reliably, and ready for launch.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Kroky<\/h5><\/div>

Jak to bude prob\u00edhat?<\/h2><\/div><\/div><\/div>
\"one\"<\/span><\/div><\/div><\/div>

Zah\u00e1jen\u00ed spolupr\u00e1ce<\/h3><\/div>

Po odsouhlasen\u00ed nab\u00eddky a objedn\u00e1vky zahajujeme implementaci a p\u0159ipravujeme v\u0161echny vstupy pot\u0159ebn\u00e9 pro nastaven\u00ed projektu.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"two\"<\/span><\/div><\/div><\/div>

Vstupn\u00ed anal\u00fdza<\/h3><\/div>

Projdeme spole\u010dn\u011b va\u0161e c\u00edle, procesy a o\u010dek\u00e1v\u00e1n\u00ed. Na z\u00e1klad\u011b zku\u0161enost\u00ed navrhneme nejefektivn\u011bj\u0161\u00ed zp\u016fsob m\u011b\u0159en\u00ed z\u00e1kaznick\u00e9 nebo zam\u011bstnaneck\u00e9 zku\u0161enosti.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"three\"<\/span><\/div><\/div><\/div>

Mapov\u00e1n\u00ed z\u00e1kaznick\u00e9 cesty<\/h3><\/div>

Identifikujeme kl\u00ed\u010dov\u00e9 momenty, ve kter\u00fdch se z\u00e1kazn\u00edk nebo zam\u011bstnanec setk\u00e1v\u00e1 s va\u0161\u00ed firmou, a vybereme touchpointy, kde budeme zku\u0161enost m\u011b\u0159it.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"four\"<\/span><\/div><\/div><\/div>

N\u00e1vrh pr\u016fzkum\u016f a metodiky<\/h3><\/div>

P\u0159iprav\u00edme grafick\u00fd design pr\u016fzkum\u016f a pozv\u00e1nek podle va\u0161\u00ed firemn\u00ed identity, aby komunikace se z\u00e1kazn\u00edky p\u016fsobila profesion\u00e1ln\u011b a konzistentn\u011b.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"five\"<\/span><\/div><\/div><\/div>

Design pr\u016fzkum\u016f a komunikace<\/h3><\/div>

P\u0159iprav\u00edme grafick\u00fd design pr\u016fzkum\u016f a pozv\u00e1nek podle va\u0161\u00ed firemn\u00ed identity, aby komunikace se z\u00e1kazn\u00edky p\u016fsobila profesion\u00e1ln\u011b a konzistentn\u011b.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"six\"<\/span><\/div><\/div><\/div>

Nastaven\u00ed pravidel dotazov\u00e1n\u00ed<\/h3><\/div>

Ur\u010d\u00edme, kdy a jak \u010dasto budou respondenti dotazov\u00e1ni po interakci s va\u0161\u00ed firmou, aby byla zp\u011btn\u00e1 vazba co nejp\u0159esn\u011bj\u0161\u00ed.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"seven\"<\/span><\/div><\/div><\/div>

Nastaven\u00ed dat a integrac\u00ed<\/h3><\/div>

Definujeme datov\u00e9 parametry, kter\u00e9 chcete sledovat, a p\u0159iprav\u00edme propojen\u00ed InsightSofa s va\u0161imi syst\u00e9my (API, CSV, sFTP apod.).<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"eight\"<\/span><\/div><\/div><\/div>

Nastaven\u00ed proces\u016f pr\u00e1ce se zp\u011btnou vazbou<\/h3><\/div>

Navrhneme intern\u00ed procesy, kter\u00e9 se spust\u00ed p\u0159i nespokojenosti z\u00e1kazn\u00edka \u2013 nap\u0159\u00edklad p\u0159id\u011blen\u00ed p\u0159\u00edpadu, upozorn\u011bn\u00ed nebo eskalace.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"nine\"<\/span><\/div><\/div><\/div>

Kompletn\u00ed nastaven\u00ed a testov\u00e1n\u00ed<\/h3><\/div>

Provedeme kompletn\u00ed konfiguraci InsightSofa, nastav\u00edme v\u0161echny touchpointy a provedeme intern\u00ed i pilotn\u00ed testov\u00e1n\u00ed.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"ten\"<\/span><\/div><\/div><\/div>

Spu\u0161t\u011bn\u00ed a rozvoj<\/h3><\/div>

Po fin\u00e1ln\u00edm schv\u00e1len\u00ed spust\u00edme ostr\u00fd provoz, pro\u0161kol\u00edme u\u017eivatele a po prvn\u00edm m\u011bs\u00edci spole\u010dn\u011b vyhodnot\u00edme fungov\u00e1n\u00ed syst\u00e9mu a p\u0159\u00edpadn\u011b provedeme dal\u0161\u00ed optimalizace.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

P\u0159ipraveni naplno za\u010d\u00edt s CX?<\/h3><\/div><\/div><\/div>
Uk\u00e1zka implementace<\/span><\/a><\/div>
Z\u00edskat radu<\/span><\/a><\/div>

Nebo n\u00e1m rovnou zavolejte +420 777 661 368<\/p>\n<\/div><\/div><\/div><\/div>