{"id":2644,"date":"2026-03-15T20:11:19","date_gmt":"2026-03-15T19:11:19","guid":{"rendered":"https:\/\/www.insightsofa.com\/faq\/"},"modified":"2026-03-25T20:43:52","modified_gmt":"2026-03-25T19:43:52","slug":"casto-kladene-otezky","status":"publish","type":"page","link":"https:\/\/www.insightsofa.com\/cs\/casto-kladene-otezky\/","title":{"rendered":"\u010casto kladen\u00e9 ot\u00e1zky"},"content":{"rendered":"

\u010casto kladen\u00e9 dotazy<\/h2><\/div><\/div><\/div>

<\/i><\/i><\/span>Jak prob\u00edh\u00e1 implementace InsightSofa a jak dlouho obvykle trv\u00e1?<\/span><\/a><\/h4><\/div>
Obvykle trv\u00e1 n\u011bkolik t\u00fddn\u016f. Z\u00e1le\u017e\u00ed na slo\u017eitosti z\u00e1kaznick\u00e9 cesty a n\u00e1ro\u010dnosti integrac\u00ed se st\u00e1vaj\u00edc\u00edmi syst\u00e9my.<\/div><\/div><\/div>

<\/i><\/i><\/span>Pro\u010d zde nen\u00ed uvedena cena?<\/span><\/a><\/h4><\/div>
CX a EX jsou \u0161irok\u00e9 oblasti. Abychom mohli \u0159e\u0161en\u00ed nacenit podle va\u0161ich skute\u010dn\u00fdch pot\u0159eb, pot\u0159ebujeme porozum\u011bt n\u011bkolika kl\u00ed\u010dov\u00fdm detail\u016fm. Projdeme je b\u011bhem dema a n\u00e1sledn\u011b v\u00e1m p\u0159iprav\u00edme nab\u00eddku na m\u00edru.<\/div><\/div><\/div>

<\/i><\/i><\/span>Kter\u00e9 metriky z\u00e1kaznick\u00e9 zku\u0161enosti jsou nejlep\u0161\u00ed?<\/span><\/a><\/h4><\/div>
Podporujeme NPS, CSAT, CES, vlastn\u00ed dotazn\u00edky i pokro\u010dil\u00e9 metriky jako OES a ISI. Lze je kombinovat nap\u0159\u00ed\u010d z\u00e1kaznickou cestou i segmenty.<\/div><\/div><\/div>

<\/i><\/i><\/span>Kde lze sb\u00edrat zp\u011btnou vazbu?<\/span><\/a><\/h4><\/div>
InsightSofa je skute\u010dn\u011b omnichannel n\u00e1stroj. E-mail, SMS, WhatsApp, spokojenostn\u00ed termin\u00e1ly, QR k\u00f3dy, hlasov\u00e9 dotazn\u00edky a dal\u0161\u00ed.<\/div><\/div><\/div>

<\/i><\/i><\/span>Jak se InsightSofa li\u0161\u00ed od b\u011b\u017en\u00fdch n\u00e1stroj\u016f jako SurveyMonkey apod.?<\/span><\/a><\/h4><\/div>
Nejde jen o sb\u011br odpov\u011bd\u00ed. Kl\u00ed\u010dov\u00e1 je anal\u00fdza p\u0159\u00ed\u010din, automatizovan\u00e9 workflow a p\u0159\u00edm\u00e9 napojen\u00ed na procesy a odpov\u011bdnosti v t\u00fdmech.<\/div><\/div><\/div>

<\/i><\/i><\/span>Jak \u0159e\u0161\u00edte bezpe\u010dnost dat a GDPR?<\/span><\/a><\/h4><\/div>
Data jsou bezpe\u010dn\u011b ulo\u017eena, pln\u011b v souladu s GDPR a podporuj\u00ed anonymn\u00ed i identifikovanou zp\u011btnou vazbu dle pot\u0159eby.<\/div><\/div><\/div>

<\/i><\/i><\/span>Lze InsightSofa vyu\u017e\u00edt pro Customer Experience i Employee Experience?<\/span><\/a><\/h4><\/div>
Ano. InsightSofa je platforma pro \u0159\u00edzen\u00ed zku\u0161enosti (Experience Management), kter\u00e1 pom\u00e1h\u00e1 firm\u00e1m m\u011b\u0159it a zlep\u0161ovat jak Customer Experience (CX), tak Employee Experience (EX). Zp\u011btnou vazbu od z\u00e1kazn\u00edk\u016f i zam\u011bstnanc\u016f m\u016f\u017eete sb\u00edrat v jednom syst\u00e9mu, analyzovat ji a vyu\u017e\u00edvat ke zlep\u0161en\u00ed slu\u017eeb, proces\u016f i firemn\u00ed kultury.<\/div><\/div><\/div>

<\/i><\/i><\/span>Jak\u00e9 typy dotazn\u00edk\u016f lze v InsightSofa realizovat?<\/span><\/a><\/h4><\/div>
InsightSofa podporuje \u0161irok\u00e9 spektrum dotazn\u00edk\u016f \u2013 NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), CES (Customer Effort Score), pr\u016fzkumy spokojenosti zam\u011bstnanc\u016f, transak\u010dn\u00ed dotazn\u00edky po interakci i pln\u011b p\u0159izp\u016fsoben\u00e9 dotazn\u00edky podle konkr\u00e9tn\u00edch pot\u0159eb firmy.<\/div><\/div><\/div>

<\/i><\/i><\/span>Lze zp\u011btnou vazbu sb\u00edrat automaticky po konkr\u00e9tn\u00edch interakc\u00edch?<\/span><\/a><\/h4><\/div>
Ano. InsightSofa m\u016f\u017ee automaticky odes\u00edlat dotazn\u00edky po konkr\u00e9tn\u00edch interakc\u00edch prost\u0159ednictv\u00edm e-mailu, SMS, QR k\u00f3d\u016f, webov\u00fdch widget\u016f nebo termin\u00e1l\u016f na pobo\u010dk\u00e1ch. D\u00edky tomu z\u00edsk\u00e1v\u00e1te zp\u011btnou vazbu ve chv\u00edli, kdy je zku\u0161enost je\u0161t\u011b \u010derstv\u00e1.<\/div><\/div><\/div>

<\/i><\/i><\/span>Jak InsightSofa pom\u00e1h\u00e1 p\u0159etavit zp\u011btnou vazbu v konkr\u00e9tn\u00ed zlep\u0161en\u00ed?<\/span><\/a><\/h4><\/div>
InsightSofa nejen sb\u00edr\u00e1 zp\u011btnou vazbu, ale poskytuje i reporty v re\u00e1ln\u00e9m \u010dase, analytiku a doporu\u010den\u00ed. Firmy tak mohou identifikovat slab\u00e1 m\u00edsta v z\u00e1kaznick\u00e9 cest\u011b, prioritizovat zlep\u0161en\u00ed a sledovat, zda zm\u011bny skute\u010dn\u011b vedou ke zv\u00fd\u0161en\u00ed spokojenosti.<\/div><\/div><\/div>

<\/i><\/i><\/span>Mohou r\u016fzn\u00e9 t\u00fdmy nebo odd\u011blen\u00ed vid\u011bt pouze sv\u00e1 data?<\/span><\/a><\/h4><\/div>
Ano. InsightSofa nab\u00edz\u00ed interaktivn\u00ed dashboardy a reporting, d\u00edky kter\u00fdm maj\u00ed mana\u017ee\u0159i, odd\u011blen\u00ed i jednotliv\u00e9 pobo\u010dky p\u0159\u00edstup pouze k relevantn\u00edm dat\u016fm pro svou oblast. To usnad\u0148uje identifikaci lok\u00e1ln\u00edch probl\u00e9m\u016f a c\u00edlen\u00e9 zlep\u0161ov\u00e1n\u00ed.<\/div><\/div><\/div>

<\/i><\/i><\/span>Podporuje InsightSofa v\u00edcejazy\u010dn\u00e9 dotazn\u00edky?<\/span><\/a><\/h4><\/div>
Ano. Dotazn\u00edky i sb\u011br zp\u011btn\u00e9 vazby lze nastavit ve v\u00edce jazyc\u00edch, co\u017e umo\u017e\u0148uje firm\u00e1m p\u016fsob\u00edc\u00edm mezin\u00e1rodn\u011b z\u00edsk\u00e1vat data nap\u0159\u00ed\u010d r\u016fzn\u00fdmi regiony.<\/div><\/div><\/div>

<\/i><\/i><\/span>Lze InsightSofa integrovat s na\u0161imi syst\u00e9my?<\/span><\/a><\/h4><\/div>
Ano. InsightSofa lze propojit s CRM, helpdesk n\u00e1stroji nebo intern\u00edmi reportovac\u00edmi syst\u00e9my. Firmy tak mohou kombinovat provozn\u00ed data se zp\u011btnou vazbou a z\u00edskat hlub\u0161\u00ed vhled do chov\u00e1n\u00ed a spokojenosti z\u00e1kazn\u00edk\u016f.<\/div><\/div><\/div>

<\/i><\/i><\/span>Jak\u00fd reporting a dashboardy InsightSofa nab\u00edz\u00ed?<\/span><\/a><\/h4><\/div>
InsightSofa poskytuje business reporty v re\u00e1ln\u00e9m \u010dase, dashboardy, anal\u00fdzu trend\u016f, segmentaci i anal\u00fdzu sentimentu. Tyto n\u00e1stroje pom\u00e1haj\u00ed sledovat v\u00fdkonnost, identifikovat trendy a rychleji d\u011blat rozhodnut\u00ed na z\u00e1klad\u011b dat.<\/div><\/div><\/div>

<\/i><\/i><\/span>Kdo InsightSofa ve firm\u011b typicky pou\u017e\u00edv\u00e1?<\/span><\/a><\/h4><\/div>
InsightSofa vyu\u017e\u00edvaj\u00ed CX t\u00fdmy, HR odd\u011blen\u00ed, provozn\u00ed mana\u017ee\u0159i, mana\u017ee\u0159i pobo\u010dek i veden\u00ed spole\u010dnosti, kte\u0159\u00ed cht\u011bj\u00ed l\u00e9pe rozum\u011bt spokojenosti z\u00e1kazn\u00edk\u016f i zam\u011bstnanc\u016f a systematicky ji zlep\u0161ovat.<\/div><\/div><\/div>

<\/i><\/i><\/span>Kolik intern\u00edho \u00fasil\u00ed je pot\u0159eba pro provoz InsightSofa?<\/span><\/a><\/h4><\/div>
InsightSofa je navr\u017eena tak, aby byla snadno pou\u017eiteln\u00e1. Po implementaci je v\u011bt\u0161ina sb\u011bru zp\u011btn\u00e9 vazby i reportingu automatizovan\u00e1. T\u00fdmy se tak mohou soust\u0159edit hlavn\u011b na interpretaci dat a realizaci zlep\u0161en\u00ed, nikoli na spr\u00e1vu slo\u017eit\u00fdch n\u00e1stroj\u016f.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","footnotes":""},"class_list":["post-2644","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/pages\/2644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/comments?post=2644"}],"version-history":[{"count":3,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/pages\/2644\/revisions"}],"predecessor-version":[{"id":3263,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/pages\/2644\/revisions\/3263"}],"wp:attachment":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/media?parent=2644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}