{"id":2642,"date":"2026-03-17T11:02:45","date_gmt":"2026-03-17T10:02:45","guid":{"rendered":"https:\/\/www.insightsofa.com\/xpulse\/"},"modified":"2026-04-29T17:05:08","modified_gmt":"2026-04-29T15:05:08","slug":"xpulse","status":"publish","type":"page","link":"https:\/\/www.insightsofa.com\/cs\/xpulse\/","title":{"rendered":"X Pulse"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-sticky-container\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:0px;--awb-padding-top-medium:15px;--awb-padding-right-medium:0px;--awb-padding-bottom-medium:15px;--awb-padding-left-medium:100px;--awb-padding-top-small:15px;--awb-padding-right-small:0px;--awb-padding-bottom-small:15px;--awb-padding-left-small:40px;--awb-margin-top-medium:0px;--awb-margin-top-small:0px;--awb-background-color:var(--awb-color8);--awb-flex-wrap:wrap;\" data-transition-offset=\"0\" data-scroll-offset=\"0\" data-sticky-small-visibility=\"1\" data-sticky-medium-visibility=\"1\" data-sticky-large-visibility=\"1\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 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advice<\/h3><\/div><div class=\"modal-body fusion-clearfix\">\n<script><\/script>\n<div id=\"hs-modal-form-2\"><\/div>\n<\/div><div class=\"modal-footer\"><button class=\"fusion-button button-default button-medium button default medium\" type=\"button\" data-dismiss=\"modal\">Close<\/button><\/div><\/div><\/div><\/div>\n<div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-margin-bottom:0px;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">Hlavn\u00ed \u010dl\u00e1nek<\/h4><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-blog-shortcode fusion-blog-shortcode-1 fusion-blog-archive fusion-blog-layout-large fusion-blog-no\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"11\"><article id=\"blog-1-post-4905\" class=\"fusion-post-large post-4905 post type-post status-publish format-standard has-post-thumbnail hentry category-vsechny-clanky category-cx-brunch tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"1096\" height=\"766\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/SCR-20260612-ikzc.jpeg\" class=\"attachment-full size-full wp-post-image\" alt=\"CX Brunch 11. 6. 2026\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/SCR-20260612-ikzc-200x140.jpeg 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/SCR-20260612-ikzc-400x280.jpeg 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/SCR-20260612-ikzc-600x419.jpeg 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/SCR-20260612-ikzc-800x559.jpeg 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/SCR-20260612-ikzc.jpeg 1096w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/5-cx-brunch-11-6-2026-praha\/\">#5 CX Brunch (11. 6. 2026, Praha)<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/SCR-20260612-ikzc.jpeg\" data-options=\"\" data-id=\"4905\" data-rel=\"iLightbox[gallery]\" data-title=\"CX Brunch 11. 6. 2026\" data-caption=\"CX Brunch 11. 6. 2026\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/5-cx-brunch-11-6-2026-praha\/\">\r\n\t\t\t\t\t\t#5 CX Brunch (11. 6. 2026, Praha)\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-brunch\/\" rel=\"tag\">CX Brunch<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/5-cx-brunch-11-6-2026-praha\/\" aria-label=\"#5 CX Brunch (11. 6. 2026, Praha)\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_3_5 3_5 fusion-flex-column blog-archive\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-blog-shortcode fusion-blog-shortcode-2 fusion-blog-archive fusion-blog-layout-large fusion-blog-no fusion-blog-no-images\" style=\"margin-bottom:0px;--awb-title-font-size:40px;--awb-title-line-height:48px;\"><div class=\"fusion-posts-container fusion-posts-container-no\" data-pages=\"11\"><article id=\"blog-2-post-4905\" class=\"fusion-post-large post-4905 post type-post status-publish format-standard has-post-thumbnail hentry category-vsechny-clanky category-cx-brunch tag-featured\">\n<div class=\"fusion-post-content post-content\"><h3 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/5-cx-brunch-11-6-2026-praha\/\">#5 CX Brunch (11. 6. 2026, Praha)<\/a><\/h3><div class=\"fusion-post-content-container\"><p>\u010ctvrte\u010dn\u00ed dopoledne, Praha, Kav\u00e1rna co hled\u00e1 jm\u00e9no. skupina lid\u00ed z r\u016fzn\u00fdch obor\u016f, jedna m\u00edstnost a hodiny rozhovor\u016f, kter\u00e9 se jen tak nezapom\u00ednaj\u00ed. Tak n\u011bjak vypadal p\u00e1t\u00fd d\u00edl CX Brunch. Tentokr\u00e1t jinak a bylo to lep\u0161\u00ed [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-alignleft\"><span class=\"vcard\"><span class=\"fn\"><a href=\"https:\/\/www.insightsofa.com\/cs\/author\/admin\/\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"fusion-inline-sep\">|<\/span><span class=\"updated\" style=\"display:none;\">2026-06-12T13:13:04+02:00<\/span><span>12.06.2026<\/span><span class=\"fusion-inline-sep\">|<\/span><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"category tag\">V\u0161echny \u010dl\u00e1nky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-brunch\/\" rel=\"category tag\">CX Brunch<\/a><span class=\"fusion-inline-sep\">|<\/span><\/div><\/div><\/article>\n<\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:1rem;--awb-padding-right:3rem;--awb-padding-bottom:1rem;--awb-padding-left:2rem;--awb-overflow:hidden;--awb-bg-image:radial-gradient(circle at center center, #f3f3f3 0%,var(--awb-color1) 100%);--awb-bg-size:cover;--awb-border-color:#ab8419;--awb-border-top:2px;--awb-border-right:2px;--awb-border-bottom:2px;--awb-border-left:2px;--awb-border-style:solid;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-stretch fusion-flex-align-content-center fusion-flex-justify-content-space-between fusion-flex-content-wrap\" style=\"--awb-min-height:no;--awb-min-height-medium:no;--awb-min-height-small:no;--awb-flex-wrap:nowrap;--awb-flex-wrap-medium:wrap;--awb-flex-wrap-small:wrap;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_3_5 3_5 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-row fusion-flex-align-items-center\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">V\u0161e, co m\u00e1te na X Pulse r\u00e1di. Nyn\u00ed v mobilu.<\/h4><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_2_5 2_5 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-column-gap:3rem;--awb-row-gap:2rem;--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-end fusion-content-layout-row fusion-flex-align-items-center fusion-content-nowrap\"><div class=\"fusion-image-element \" style=\"--awb-max-width:12rem;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/apps.apple.com\/cz\/app\/x-pulse\/id6761487570?l=cs\" target=\"_self\" rel=\"noopener\"><img decoding=\"async\" width=\"324\" height=\"108\" alt=\"xpulse_app_store\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/xpulse_app_store.png\" class=\"img-responsive wp-image-4182\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/xpulse_app_store-200x67.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/xpulse_app_store.png 324w\" sizes=\"(max-width: 640px) 100vw, 324px\" \/><\/a><\/span><\/div><div class=\"fusion-image-element \" style=\"--awb-max-width:12rem;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"324\" height=\"108\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/xpulse_google_play.png\" alt class=\"img-responsive wp-image-4183\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/xpulse_google_play-200x67.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/xpulse_google_play.png 324w\" sizes=\"(max-width: 640px) 100vw, 324px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling article-list\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:10px;--awb-padding-right-medium:100px;--awb-padding-left-medium:100px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-background-color:var(--awb-color1);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_2_3 2_3 fusion-flex-column blog-archive main-blog-archives\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">Nov\u00e9 \u010dl\u00e1nky \/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/vsechny-clanky\/\">Zobrazit v\u0161e<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-3 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"22\"><article id=\"blog-3-post-4905\" class=\"fusion-post-medium post-4905 post type-post status-publish format-standard has-post-thumbnail hentry category-vsechny-clanky category-cx-brunch tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/SCR-20260612-ikzc-320x202.jpeg\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"CX Brunch 11. 6. 2026\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/SCR-20260612-ikzc-320x202.jpeg 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/SCR-20260612-ikzc-700x441.jpeg 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/5-cx-brunch-11-6-2026-praha\/\">#5 CX Brunch (11. 6. 2026, Praha)<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/SCR-20260612-ikzc.jpeg\" data-options=\"\" data-id=\"4905\" data-rel=\"iLightbox[gallery]\" data-title=\"CX Brunch 11. 6. 2026\" data-caption=\"CX Brunch 11. 6. 2026\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/5-cx-brunch-11-6-2026-praha\/\">\r\n\t\t\t\t\t\t#5 CX Brunch (11. 6. 2026, Praha)\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-brunch\/\" rel=\"tag\">CX Brunch<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/5-cx-brunch-11-6-2026-praha\/\" aria-label=\"#5 CX Brunch (11. 6. 2026, Praha)\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/5-cx-brunch-11-6-2026-praha\/\">#5 CX Brunch (11. 6. 2026, Praha)<\/a><\/h4><div class=\"fusion-post-content-container\"><p>\u010ctvrte\u010dn\u00ed dopoledne, Praha, Kav\u00e1rna co hled\u00e1 jm\u00e9no. skupina lid\u00ed z r\u016fzn\u00fdch obor\u016f, jedna m\u00edstnost a hodiny rozhovor\u016f, kter\u00e9 se jen [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-3-post-4821\" class=\"fusion-post-medium post-4821 post type-post status-publish format-standard has-post-thumbnail hentry category-zpetna-vazba category-vsechny-clanky tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-9.-6.-2026-22_20_06-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Pr\u016fzkumy (zdroj: web Insightsofa)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-9.-6.-2026-22_20_06-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-9.-6.-2026-22_20_06-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/zakaznici-vas-pruzkum-nevyplni-tenhle-ano\/\">Z\u00e1kazn\u00edci v\u00e1\u0161 pr\u016fzkum nevypln\u00ed. Tenhle ano.<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-9.-6.-2026-22_20_06.png\" data-options=\"\" data-id=\"4821\" data-rel=\"iLightbox[gallery]\" data-title=\"Pr\u016fzkumy (zdroj: web Insightsofa)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/zakaznici-vas-pruzkum-nevyplni-tenhle-ano\/\">\r\n\t\t\t\t\t\tZ\u00e1kazn\u00edci v\u00e1\u0161 pr\u016fzkum nevypln\u00ed. Tenhle ano.\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zpetna-vazba\/\" rel=\"tag\">Zp\u011btn\u00e1 vazba<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/zakaznici-vas-pruzkum-nevyplni-tenhle-ano\/\" aria-label=\"Z\u00e1kazn\u00edci v\u00e1\u0161 pr\u016fzkum nevypln\u00ed. Tenhle ano.\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/zakaznici-vas-pruzkum-nevyplni-tenhle-ano\/\">Z\u00e1kazn\u00edci v\u00e1\u0161 pr\u016fzkum nevypln\u00ed. Tenhle ano.<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Zn\u00e1m ten pocit. Sed\u00ed\u0161 nad v\u00fdsledky pr\u016fzkumu, m\u00e1\u0161 odpov\u011bdi od \u010dty\u0159iceti lid\u00ed z datab\u00e1ze \u010d\u00edtaj\u00edc\u00ed \u010dty\u0159i tis\u00edce kontakt\u016f, a \u0159\u00edk\u00e1\u0161 [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-3-post-4730\" class=\"fusion-post-medium post-4730 post type-post status-publish format-standard has-post-thumbnail hentry category-zpetna-vazba category-vsechny-clanky\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/01237694-47eb-4c80-832b-1ab963c90fdd-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Zp\u011btn\u00e1 vazba (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/01237694-47eb-4c80-832b-1ab963c90fdd-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/01237694-47eb-4c80-832b-1ab963c90fdd-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/nejlepsi-cx-analytici-sedi-na-zakaznicke-lince-ale-nikdo-se-jich-nepta\/\">Nejlep\u0161\u00ed CX analytici sed\u00ed na z\u00e1kaznick\u00e9 lince, ale nikdo se jich nept\u00e1<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/01237694-47eb-4c80-832b-1ab963c90fdd.png\" data-options=\"\" data-id=\"4730\" data-rel=\"iLightbox[gallery]\" data-title=\"Zp\u011btn\u00e1 vazba (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/nejlepsi-cx-analytici-sedi-na-zakaznicke-lince-ale-nikdo-se-jich-nepta\/\">\r\n\t\t\t\t\t\tNejlep\u0161\u00ed CX analytici sed\u00ed na z\u00e1kaznick\u00e9 lince, ale nikdo se jich nept\u00e1\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zpetna-vazba\/\" rel=\"tag\">Zp\u011btn\u00e1 vazba<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/nejlepsi-cx-analytici-sedi-na-zakaznicke-lince-ale-nikdo-se-jich-nepta\/\" aria-label=\"Nejlep\u0161\u00ed CX analytici sed\u00ed na z\u00e1kaznick\u00e9 lince, ale nikdo se jich nept\u00e1\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/nejlepsi-cx-analytici-sedi-na-zakaznicke-lince-ale-nikdo-se-jich-nepta\/\">Nejlep\u0161\u00ed CX analytici sed\u00ed na z\u00e1kaznick\u00e9 lince, ale nikdo se jich nept\u00e1<\/a><\/h4><div class=\"fusion-post-content-container\"><p>P\u0159ed p\u00e1r lety jsem d\u011blal v\u00fdjezd do jedn\u00e9 firmy, kde si veden\u00ed l\u00e1malo hlavu nad propadem NPS (Net Promoter Score, [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><div class=\"fusion-title title fusion-title-4 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">CX Technologie &amp; Trendy \/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/cx-technologie-a-trendy\/\">Zobrazit sekci<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-4 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"7\"><article id=\"blog-4-post-4104\" class=\"fusion-post-medium post-4104 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-technologie-a-trendy category-vsechny-clanky tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Pracovn\u00edk podpory (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\">Co zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy.png\" data-options=\"\" data-id=\"4104\" data-rel=\"iLightbox[gallery]\" data-title=\"Pracovn\u00edk podpory (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\">\r\n\t\t\t\t\t\tCo zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-technologie-a-trendy\/\" rel=\"tag\">CX Technologie a Trendy<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\" aria-label=\"Co zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\">Co zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Kdyby se z\u00e1kaznick\u00e1 podpora \u0159\u00eddila Paretov\u00fdm pravidlem, platilo by p\u0159ibli\u017en\u011b toto: osmdes\u00e1t procent dotaz\u016f je variacemi na dvacet procent t\u00e9mat. [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-4-post-2801\" class=\"fusion-post-medium post-2801 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-technologie-a-trendy category-vsechny-clanky\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/ethics-of-customer-experience-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/ethics-of-customer-experience-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/ethics-of-customer-experience-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/tenka-hranice-mezi-optimalizaci-a-manipulaci\/\">Kde optimalizace kon\u010d\u00ed a manipulace za\u010d\u00edn\u00e1<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/ethics-of-customer-experience.png\" data-options=\"\" data-id=\"2801\" data-rel=\"iLightbox[gallery]\" data-title=\"ethics-of-customer-experience\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/tenka-hranice-mezi-optimalizaci-a-manipulaci\/\">\r\n\t\t\t\t\t\tKde optimalizace kon\u010d\u00ed a manipulace za\u010d\u00edn\u00e1\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-technologie-a-trendy\/\" rel=\"tag\">CX Technologie a Trendy<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/tenka-hranice-mezi-optimalizaci-a-manipulaci\/\" aria-label=\"Kde optimalizace kon\u010d\u00ed a manipulace za\u010d\u00edn\u00e1\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/tenka-hranice-mezi-optimalizaci-a-manipulaci\/\">Kde optimalizace kon\u010d\u00ed a manipulace za\u010d\u00edn\u00e1<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Z\u00e1kaznick\u00e1 zku\u0161enost (CX, Customer Experience) dnes stoj\u00ed na t\u0159ech pil\u00ed\u0159\u00edch: datech, behavior\u00e1ln\u00ed v\u011bd\u011b a precizn\u00edm designu. Firmy rozum\u011bj\u00ed heuristik\u00e1m, pracuj\u00ed [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:30px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/apps.apple.com\/en\/app\/x-pulse\/id6761487570?l=cs\" target=\"_self\" rel=\"noopener\"><img decoding=\"async\" width=\"1598\" height=\"168\" alt=\"x_pulse_ios_cz\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz.png\" class=\"img-responsive wp-image-4425\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-200x21.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-400x42.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-600x63.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-800x84.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-1200x126.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz.png 1598w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-5 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">CX Strategie \/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/strategie\/\">Zobrazit sekci<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-5 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"6\"><article id=\"blog-5-post-4708\" class=\"fusion-post-medium post-4708 post type-post status-publish format-standard has-post-thumbnail hentry category-vsechny-clanky category-strategie\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/obrazek-2-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"B2C vs B2B (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/obrazek-2-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/obrazek-2-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/proc-b2b-zkusenost-nelze-merit-jako-b2c\/\">Pro\u010d B2B zku\u0161enost nelze m\u011b\u0159it jako B2C<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/obrazek-2.png\" data-options=\"\" data-id=\"4708\" data-rel=\"iLightbox[gallery]\" data-title=\"B2C vs B2B (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/proc-b2b-zkusenost-nelze-merit-jako-b2c\/\">\r\n\t\t\t\t\t\tPro\u010d B2B zku\u0161enost nelze m\u011b\u0159it jako B2C\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/strategie\/\" rel=\"tag\">Strategie<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/proc-b2b-zkusenost-nelze-merit-jako-b2c\/\" aria-label=\"Pro\u010d B2B zku\u0161enost nelze m\u011b\u0159it jako B2C\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/proc-b2b-zkusenost-nelze-merit-jako-b2c\/\">Pro\u010d B2B zku\u0161enost nelze m\u011b\u0159it jako B2C<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Na konferenc\u00edch o z\u00e1kaznick\u00e9 zku\u0161enosti se v posledn\u00edch letech opakuje jeden zvl\u00e1\u0161tn\u00ed v\u00fdjev. Mana\u017ee\u0159i velk\u00fdch B2B firem si st\u011b\u017euj\u00ed, \u017ee [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-5-post-4115\" class=\"fusion-post-medium post-4115 post type-post status-publish format-standard has-post-thumbnail hentry category-strategie category-vsechny-clanky\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Proc-CX-programy-umiraji-po-prvnim-roce-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Um\u00edraj\u00edc\u00ed CX program (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Proc-CX-programy-umiraji-po-prvnim-roce-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Proc-CX-programy-umiraji-po-prvnim-roce-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/proc-cx-programy-umiraji-po-prvnim-roce\/\">Pro\u010d CX programy um\u00edraj\u00ed po prvn\u00edm roce<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Proc-CX-programy-umiraji-po-prvnim-roce.png\" data-options=\"\" data-id=\"4115\" data-rel=\"iLightbox[gallery]\" data-title=\"Um\u00edraj\u00edc\u00ed CX program (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/proc-cx-programy-umiraji-po-prvnim-roce\/\">\r\n\t\t\t\t\t\tPro\u010d CX programy um\u00edraj\u00ed po prvn\u00edm roce\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/strategie\/\" rel=\"tag\">Strategie<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/proc-cx-programy-umiraji-po-prvnim-roce\/\" aria-label=\"Pro\u010d CX programy um\u00edraj\u00ed po prvn\u00edm roce\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/proc-cx-programy-umiraji-po-prvnim-roce\/\">Pro\u010d CX programy um\u00edraj\u00ed po prvn\u00edm roce<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Spu\u0161t\u011bn\u00ed CX (Customer Experience \u2013 z\u00e1kaznick\u00e1 zku\u0161enost) programu b\u00fdv\u00e1 ud\u00e1lost. Prezentace pro veden\u00ed, nov\u00fd t\u00fdm, n\u011bkdy i intern\u00ed tiskov\u00e1 zpr\u00e1va. [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:30px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/luma.com\/0ys79p2h\" target=\"_self\" rel=\"noopener\"><img decoding=\"async\" width=\"1598\" height=\"168\" alt=\"cx_brunch_praha\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha.png\" class=\"img-responsive wp-image-4424\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha-200x21.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha-400x42.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha-600x63.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha-800x84.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha-1200x126.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha.png 1598w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-6 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">CX Metriky \/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/cx-metriky\/\">Zobrazit sekci<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-6 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"4\"><article id=\"blog-6-post-4163\" class=\"fusion-post-medium post-4163 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-metriky category-vsechny-clanky tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/NPS-roste-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Co CLV skute\u010dn\u011b m\u011b\u0159\u00ed (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/NPS-roste-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/NPS-roste-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/metrika-kterou-ma-cx-tym-v-rukou-a-nepouziva-ji\/\">Metrika, kterou m\u00e1 CX t\u00fdm v rukou a nepou\u017e\u00edv\u00e1 ji<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/NPS-roste.png\" data-options=\"\" data-id=\"4163\" data-rel=\"iLightbox[gallery]\" data-title=\"Co CLV skute\u010dn\u011b m\u011b\u0159\u00ed (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/metrika-kterou-ma-cx-tym-v-rukou-a-nepouziva-ji\/\">\r\n\t\t\t\t\t\tMetrika, kterou m\u00e1 CX t\u00fdm v rukou a nepou\u017e\u00edv\u00e1 ji\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-metriky\/\" rel=\"tag\">CX Metriky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/metrika-kterou-ma-cx-tym-v-rukou-a-nepouziva-ji\/\" aria-label=\"Metrika, kterou m\u00e1 CX t\u00fdm v rukou a nepou\u017e\u00edv\u00e1 ji\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/metrika-kterou-ma-cx-tym-v-rukou-a-nepouziva-ji\/\">Metrika, kterou m\u00e1 CX t\u00fdm v rukou a nepou\u017e\u00edv\u00e1 ji<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Na ka\u017ed\u00e9 porad\u011b, kde se rozhoduje o rozpo\u010dtu na z\u00e1kaznickou zku\u0161enost, se odehr\u00e1v\u00e1 stejn\u00fd asymetrick\u00fd souboj. CX mana\u017eer p\u0159ich\u00e1z\u00ed s [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-6-post-2803\" class=\"fusion-post-medium post-2803 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-metriky category-vsechny-clanky\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx-metrika-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Office meeting\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx-metrika-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx-metrika-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/propojeni-cx-s-financni-vykonnosti-firmy\/\">Jak propojit CX metriky s finan\u010dn\u00ed v\u00fdkonnost\u00ed firmy<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx-metrika.png\" data-options=\"\" data-id=\"2803\" data-rel=\"iLightbox[gallery]\" data-title=\"Office meeting (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/propojeni-cx-s-financni-vykonnosti-firmy\/\">\r\n\t\t\t\t\t\tJak propojit CX metriky s finan\u010dn\u00ed v\u00fdkonnost\u00ed firmy\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-metriky\/\" rel=\"tag\">CX Metriky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/propojeni-cx-s-financni-vykonnosti-firmy\/\" aria-label=\"Jak propojit CX metriky s finan\u010dn\u00ed v\u00fdkonnost\u00ed firmy\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/propojeni-cx-s-financni-vykonnosti-firmy\/\">Jak propojit CX metriky s finan\u010dn\u00ed v\u00fdkonnost\u00ed firmy<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Ve v\u011bt\u0161in\u011b firem dnes nen\u00ed probl\u00e9m z\u00edskat NPS (Net Promoter Score), CSAT (Customer Satisfaction Score) nebo CES (Customer Effort Score). [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:30px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/www.insightsofa.com\/cs\/cx-kalkulacka\/\" target=\"_self\"><img decoding=\"async\" width=\"1598\" height=\"168\" alt=\"cx_value_kalkulacka\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka.png\" class=\"img-responsive wp-image-4423\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka-200x21.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka-400x42.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka-600x63.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka-800x84.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka-1200x126.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka.png 1598w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-7 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">Zp\u011btn\u00e1 vazba \/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/zpetna-vazba\/\">Zobrazit sekci<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-7 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"5\"><article id=\"blog-7-post-4730\" class=\"fusion-post-medium post-4730 post type-post status-publish format-standard has-post-thumbnail hentry category-zpetna-vazba category-vsechny-clanky\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/01237694-47eb-4c80-832b-1ab963c90fdd-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Zp\u011btn\u00e1 vazba (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/01237694-47eb-4c80-832b-1ab963c90fdd-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/01237694-47eb-4c80-832b-1ab963c90fdd-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/nejlepsi-cx-analytici-sedi-na-zakaznicke-lince-ale-nikdo-se-jich-nepta\/\">Nejlep\u0161\u00ed CX analytici sed\u00ed na z\u00e1kaznick\u00e9 lince, ale nikdo se jich nept\u00e1<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/01237694-47eb-4c80-832b-1ab963c90fdd.png\" data-options=\"\" data-id=\"4730\" data-rel=\"iLightbox[gallery]\" data-title=\"Zp\u011btn\u00e1 vazba (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/nejlepsi-cx-analytici-sedi-na-zakaznicke-lince-ale-nikdo-se-jich-nepta\/\">\r\n\t\t\t\t\t\tNejlep\u0161\u00ed CX analytici sed\u00ed na z\u00e1kaznick\u00e9 lince, ale nikdo se jich nept\u00e1\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zpetna-vazba\/\" rel=\"tag\">Zp\u011btn\u00e1 vazba<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/nejlepsi-cx-analytici-sedi-na-zakaznicke-lince-ale-nikdo-se-jich-nepta\/\" aria-label=\"Nejlep\u0161\u00ed CX analytici sed\u00ed na z\u00e1kaznick\u00e9 lince, ale nikdo se jich nept\u00e1\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/nejlepsi-cx-analytici-sedi-na-zakaznicke-lince-ale-nikdo-se-jich-nepta\/\">Nejlep\u0161\u00ed CX analytici sed\u00ed na z\u00e1kaznick\u00e9 lince, ale nikdo se jich nept\u00e1<\/a><\/h4><div class=\"fusion-post-content-container\"><p>P\u0159ed p\u00e1r lety jsem d\u011blal v\u00fdjezd do jedn\u00e9 firmy, kde si veden\u00ed l\u00e1malo hlavu nad propadem NPS (Net Promoter Score, [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-7-post-4735\" class=\"fusion-post-medium post-4735 post type-post status-publish format-standard has-post-thumbnail hentry category-vsechny-clanky category-zpetna-vazba tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/5bbaf26f-3c9f-49b4-93ee-319c7ef23c4d-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Odch\u00e1zej\u00edc\u00ed z\u00e1kazn\u00edk (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/5bbaf26f-3c9f-49b4-93ee-319c7ef23c4d-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/5bbaf26f-3c9f-49b4-93ee-319c7ef23c4d-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/louceni-s-odchazejicim-zakaznikem-jako-strategicka-prilezitost\/\">Lou\u010den\u00ed s odch\u00e1zej\u00edc\u00edm z\u00e1kazn\u00edkem jako strategick\u00e1 p\u0159\u00edle\u017eitost?<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/5bbaf26f-3c9f-49b4-93ee-319c7ef23c4d.png\" data-options=\"\" data-id=\"4735\" data-rel=\"iLightbox[gallery]\" data-title=\"Odch\u00e1zej\u00edc\u00ed z\u00e1kazn\u00edk (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/louceni-s-odchazejicim-zakaznikem-jako-strategicka-prilezitost\/\">\r\n\t\t\t\t\t\tLou\u010den\u00ed s odch\u00e1zej\u00edc\u00edm z\u00e1kazn\u00edkem jako strategick\u00e1 p\u0159\u00edle\u017eitost?\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zpetna-vazba\/\" rel=\"tag\">Zp\u011btn\u00e1 vazba<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/louceni-s-odchazejicim-zakaznikem-jako-strategicka-prilezitost\/\" aria-label=\"Lou\u010den\u00ed s odch\u00e1zej\u00edc\u00edm z\u00e1kazn\u00edkem jako strategick\u00e1 p\u0159\u00edle\u017eitost?\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/louceni-s-odchazejicim-zakaznikem-jako-strategicka-prilezitost\/\">Lou\u010den\u00ed s odch\u00e1zej\u00edc\u00edm z\u00e1kazn\u00edkem jako strategick\u00e1 p\u0159\u00edle\u017eitost?<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Ned\u00e1vno jsem ru\u0161il p\u0159edplatn\u00e9 jedn\u00e9 streamovac\u00ed slu\u017eby. Klasika, proklikat se p\u0159es p\u011bt obrazovek, kde se m\u011b sna\u017eili p\u0159emluvit, abych z\u016fstal. [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:30px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-7 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/www.insightsofa.com\/cs\/inovace\/\" target=\"_self\"><img decoding=\"async\" width=\"1598\" height=\"168\" alt=\"insightsofa_inovace\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace.png\" class=\"img-responsive wp-image-4422\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace-200x21.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace-400x42.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace-600x63.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace-800x84.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace-1200x126.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace.png 1598w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-8 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">Z\u00e1kaznick\u00e9 cesty \/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/zakaznicke-cesty\/\">Zobrazit sekci<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-8 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"3\"><article id=\"blog-8-post-4468\" class=\"fusion-post-medium post-4468 post type-post status-publish format-standard has-post-thumbnail hentry category-zakaznicke-cesty category-vsechny-clanky tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Onboarding-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Onboarding (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Onboarding-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Onboarding-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/onboarding-jako-nejpodcenovanejsi-faze-zakaznicke-cesty\/\">Onboarding jako nejpodce\u0148ovan\u011bj\u0161\u00ed f\u00e1ze z\u00e1kaznick\u00e9 cesty<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Onboarding.png\" data-options=\"\" data-id=\"4468\" data-rel=\"iLightbox[gallery]\" data-title=\"Onboarding (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/onboarding-jako-nejpodcenovanejsi-faze-zakaznicke-cesty\/\">\r\n\t\t\t\t\t\tOnboarding jako nejpodce\u0148ovan\u011bj\u0161\u00ed f\u00e1ze z\u00e1kaznick\u00e9 cesty\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zakaznicke-cesty\/\" rel=\"tag\">Z\u00e1kaznick\u00e9 cesty<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/onboarding-jako-nejpodcenovanejsi-faze-zakaznicke-cesty\/\" aria-label=\"Onboarding jako nejpodce\u0148ovan\u011bj\u0161\u00ed f\u00e1ze z\u00e1kaznick\u00e9 cesty\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/onboarding-jako-nejpodcenovanejsi-faze-zakaznicke-cesty\/\">Onboarding jako nejpodce\u0148ovan\u011bj\u0161\u00ed f\u00e1ze z\u00e1kaznick\u00e9 cesty<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Za\u010dnu konkr\u00e9tn\u00edm \u010d\u00edslem, kter\u00e9 m\u011b dlouho pron\u00e1sledovalo. Kdy\u017e jsem p\u0159ed lety d\u011blal CX v jedn\u00e9 SaaS firm\u011b, pod\u00edvali jsme se [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-8-post-2825\" class=\"fusion-post-medium post-2825 post type-post status-publish format-standard has-post-thumbnail hentry category-vsechny-clanky category-zakaznicke-cesty\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-responsibilities-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-responsibilities-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-responsibilities-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/cx-bez-vlastnika-nefunguje\/\">CX bez vlastn\u00edka nefunguje<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-responsibilities.png\" data-options=\"\" data-id=\"2825\" data-rel=\"iLightbox[gallery]\" data-title=\"cx-responsibilities\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/cx-bez-vlastnika-nefunguje\/\">\r\n\t\t\t\t\t\tCX bez vlastn\u00edka nefunguje\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zakaznicke-cesty\/\" rel=\"tag\">Z\u00e1kaznick\u00e9 cesty<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/cx-bez-vlastnika-nefunguje\/\" aria-label=\"CX bez vlastn\u00edka nefunguje\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/cx-bez-vlastnika-nefunguje\/\">CX bez vlastn\u00edka nefunguje<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Customer experience (CX) se v organiza\u010dn\u00edch struktur\u00e1ch \u010dasto \u201en\u011bkam za\u0159azuje\u201c \u2013 pod marketing, z\u00e1kaznick\u00fd servis nebo produkt. Ve skute\u010dnosti ale [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:30px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-8 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/apps.apple.com\/en\/app\/x-pulse\/id6761487570?l=cs\" target=\"_self\" rel=\"noopener\"><img decoding=\"async\" width=\"1598\" height=\"168\" alt=\"x_pulse_ios_cz\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz.png\" class=\"img-responsive wp-image-4425\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-200x21.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-400x42.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-600x63.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-800x84.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-1200x126.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz.png 1598w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-9 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">Technologie a trendy&nbsp;\/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/cx-technologie-a-trendy\/\">Zobrazit sekci<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-9 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"7\"><article id=\"blog-9-post-4104\" class=\"fusion-post-medium post-4104 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-technologie-a-trendy category-vsechny-clanky tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Pracovn\u00edk podpory (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\">Co zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy.png\" data-options=\"\" data-id=\"4104\" data-rel=\"iLightbox[gallery]\" data-title=\"Pracovn\u00edk podpory (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\">\r\n\t\t\t\t\t\tCo zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-technologie-a-trendy\/\" rel=\"tag\">CX Technologie a Trendy<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\" aria-label=\"Co zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\">Co zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Kdyby se z\u00e1kaznick\u00e1 podpora \u0159\u00eddila Paretov\u00fdm pravidlem, platilo by p\u0159ibli\u017en\u011b toto: osmdes\u00e1t procent dotaz\u016f je variacemi na dvacet procent t\u00e9mat. [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-9-post-2801\" class=\"fusion-post-medium post-2801 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-technologie-a-trendy category-vsechny-clanky\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/ethics-of-customer-experience-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/ethics-of-customer-experience-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/ethics-of-customer-experience-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/tenka-hranice-mezi-optimalizaci-a-manipulaci\/\">Kde optimalizace kon\u010d\u00ed a manipulace za\u010d\u00edn\u00e1<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/ethics-of-customer-experience.png\" data-options=\"\" data-id=\"2801\" data-rel=\"iLightbox[gallery]\" data-title=\"ethics-of-customer-experience\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/tenka-hranice-mezi-optimalizaci-a-manipulaci\/\">\r\n\t\t\t\t\t\tKde optimalizace kon\u010d\u00ed a manipulace za\u010d\u00edn\u00e1\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-technologie-a-trendy\/\" rel=\"tag\">CX Technologie a Trendy<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/tenka-hranice-mezi-optimalizaci-a-manipulaci\/\" aria-label=\"Kde optimalizace kon\u010d\u00ed a manipulace za\u010d\u00edn\u00e1\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/tenka-hranice-mezi-optimalizaci-a-manipulaci\/\">Kde optimalizace kon\u010d\u00ed a manipulace za\u010d\u00edn\u00e1<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Z\u00e1kaznick\u00e1 zku\u0161enost (CX, Customer Experience) dnes stoj\u00ed na t\u0159ech pil\u00ed\u0159\u00edch: datech, behavior\u00e1ln\u00ed v\u011bd\u011b a precizn\u00edm designu. Firmy rozum\u011bj\u00ed heuristik\u00e1m, pracuj\u00ed [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#aa8218;--awb-font-size:20px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;letter-spacing:;font-size:1em;line-height:28px;\">&nbsp;<\/h3><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"--awb-min-height:no;--awb-min-height-medium:no;--awb-min-height-small:no;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_1 1_1 fusion-flex-column article-sidebar-menu\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-font-size:22px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"font-family:var(--awb-custom_typography_3-font-family);font-weight:var(--awb-custom_typography_3-font-weight);font-style:var(--awb-custom_typography_3-font-style);margin:0;text-transform:var(--awb-custom_typography_3-text-transform);font-size:1em;line-height:1.1;\"><h3>T\u00e9mata magaz\u00ednu<\/h3><\/h4><\/div><nav class=\"awb-menu awb-menu_column awb-menu_em-hover mobile-mode-collapse-to-button awb-menu_icons-left awb-menu_dc-no mobile-trigger-fullwidth-off awb-menu_mobile-toggle awb-menu_indent-left mobile-size-full-absolute loading mega-menu-loading awb-menu_desktop awb-menu_arrows-active awb-menu_arrows-main awb-menu_dropdown awb-menu_expand-right awb-menu_transition-fade\" style=\"--awb-font-size:20px;--awb-line-height:28px;--awb-gap:10px;--awb-main-justify-content:flex-start;--awb-mobile-justify:flex-start;--awb-mobile-caret-left:auto;--awb-mobile-caret-right:0;--awb-fusion-font-family-typography:&quot;SF Pro Semibold&quot;;--awb-fusion-font-style-typography:normal;--awb-fusion-font-weight-typography:400;--awb-fusion-font-family-submenu-typography:inherit;--awb-fusion-font-style-submenu-typography:normal;--awb-fusion-font-weight-submenu-typography:400;--awb-fusion-font-family-mobile-typography:inherit;--awb-fusion-font-style-mobile-typography:normal;--awb-fusion-font-weight-mobile-typography:400;\" aria-label=\"Topics\" data-breakpoint=\"0\" data-count=\"1\" data-transition-type=\"fade\" data-transition-time=\"300\" data-expand=\"right\"><ul id=\"menu-topics\" class=\"fusion-menu awb-menu__main-ul awb-menu__main-ul_column\"><li  id=\"menu-item-3503\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-3503 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"3503\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/category\/cx-basics\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">CX Basics<\/span><\/a><\/li><li  id=\"menu-item-1687\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1687 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"1687\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/category\/cx-interviews\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Interviews<\/span><\/a><\/li><li  id=\"menu-item-1685\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1685 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"1685\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/category\/experience-strategy\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Experience Strategy<\/span><\/a><\/li><li  id=\"menu-item-3827\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-3827 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"3827\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/category\/cx-technology-and-trends\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">CX Technology and Trends<\/span><\/a><\/li><li  id=\"menu-item-1684\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1684 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"1684\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/category\/experience-journeys\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Experience Journeys<\/span><\/a><\/li><li  id=\"menu-item-1686\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1686 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"1686\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/category\/feedback\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Feedback<\/span><\/a><\/li><li  id=\"menu-item-1688\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-1688 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"1688\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/category\/cx-metrics\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Metrics<\/span><\/a><\/li><\/ul><\/nav><\/div><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"--awb-min-height:no;--awb-min-height-medium:no;--awb-min-height-small:no;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-9 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/luma.com\/0ys79p2h\" target=\"_self\" rel=\"noopener\"><img decoding=\"async\" width=\"694\" height=\"928\" alt=\"cx_brunch_banner_cz\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_banner_cz.png\" class=\"img-responsive wp-image-4417\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_banner_cz-200x267.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_banner_cz-400x535.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_banner_cz-600x802.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_banner_cz.png 694w\" sizes=\"(max-width: 640px) 100vw, 694px\" \/><\/a><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-10 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/zaklady-cx\/\" target=\"_self\"><img decoding=\"async\" width=\"694\" height=\"786\" alt=\"cx-basics-banner-cz\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-basics-banner-cz.png\" class=\"img-responsive wp-image-3850\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-basics-banner-cz-200x227.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-basics-banner-cz-400x453.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-basics-banner-cz-600x680.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-basics-banner-cz.png 694w\" sizes=\"(max-width: 640px) 100vw, 694px\" \/><\/a><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-5 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-11 hover-type-none\"><img decoding=\"async\" width=\"694\" height=\"800\" alt=\"XPulse-banner\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/XPulse-banner.png\" class=\"img-responsive wp-image-2902\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/XPulse-banner-200x231.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/XPulse-banner-400x461.png 400w, 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\/><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","footnotes":""},"class_list":["post-2642","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/pages\/2642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/comments?post=2642"}],"version-history":[{"count":50,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/pages\/2642\/revisions"}],"predecessor-version":[{"id":4431,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/pages\/2642\/revisions\/4431"}],"wp:attachment":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/media?parent=2642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}