{"id":2642,"date":"2026-03-17T11:02:45","date_gmt":"2026-03-17T10:02:45","guid":{"rendered":"https:\/\/www.insightsofa.com\/xpulse\/"},"modified":"2026-06-25T16:01:03","modified_gmt":"2026-06-25T14:01:03","slug":"xpulse","status":"publish","type":"page","link":"https:\/\/www.insightsofa.com\/cs\/xpulse\/","title":{"rendered":"X Pulse"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-sticky-container\" 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https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/2c4a9ac0-3462-4d54-864e-fbd8564927f7-800x533.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/2c4a9ac0-3462-4d54-864e-fbd8564927f7-1200x800.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/2c4a9ac0-3462-4d54-864e-fbd8564927f7.png 1536w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/nejuprimnejsi-zpetna-vazba-neprijde-na-vyzvani\/\">Nejup\u0159\u00edmn\u011bj\u0161\u00ed zp\u011btn\u00e1 vazba nep\u0159ijde na vyzv\u00e1n\u00ed<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/2c4a9ac0-3462-4d54-864e-fbd8564927f7.png\" data-options=\"\" data-id=\"7384\" data-rel=\"iLightbox[gallery]\" data-title=\"Zp\u011btn\u00e1 vazba recenze (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/nejuprimnejsi-zpetna-vazba-neprijde-na-vyzvani\/\">\r\n\t\t\t\t\t\tNejup\u0159\u00edmn\u011bj\u0161\u00ed zp\u011btn\u00e1 vazba nep\u0159ijde na vyzv\u00e1n\u00ed\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zpetna-vazba\/\" rel=\"tag\">Zp\u011btn\u00e1 vazba<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/nejuprimnejsi-zpetna-vazba-neprijde-na-vyzvani\/\" aria-label=\"Nejup\u0159\u00edmn\u011bj\u0161\u00ed zp\u011btn\u00e1 vazba nep\u0159ijde na vyzv\u00e1n\u00ed\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_3_5 3_5 fusion-flex-column blog-archive\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-blog-shortcode fusion-blog-shortcode-2 fusion-blog-archive fusion-blog-layout-large fusion-blog-no fusion-blog-no-images\" style=\"margin-bottom:0px;--awb-title-font-size:40px;--awb-title-line-height:48px;\"><div class=\"fusion-posts-container fusion-posts-container-no\" data-pages=\"21\"><article id=\"blog-2-post-7384\" class=\"fusion-post-large post-7384 post type-post status-publish format-standard has-post-thumbnail hentry category-zpetna-vazba category-vsechny-clanky tag-featured\">\n<div class=\"fusion-post-content post-content\"><h3 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/nejuprimnejsi-zpetna-vazba-neprijde-na-vyzvani\/\">Nejup\u0159\u00edmn\u011bj\u0161\u00ed zp\u011btn\u00e1 vazba nep\u0159ijde na vyzv\u00e1n\u00ed<\/a><\/h3><div class=\"fusion-post-content-container\"><p>P\u0159ed p\u00e1r lety jsem sed\u011bl na porad\u011b, kde marketing prezentoval NPS (Net Promoter Score, ukazatel loajality z\u00e1kazn\u00edk\u016f na \u0161k\u00e1le -100 a\u017e +100) za posledn\u00ed kvart\u00e1l. \u010c\u00edslo bylo solidn\u00ed, n\u011bco p\u0159es 40. V\u0161ichni spokojen\u011b p\u0159ikyvovali. Jen\u017ee [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"fusion-meta-info\"><div class=\"fusion-alignleft\"><span class=\"vcard\"><span class=\"fn\"><a href=\"https:\/\/www.insightsofa.com\/cs\/author\/michaldub\/\" rel=\"author\">Michal Dub<\/a><\/span><\/span><span class=\"fusion-inline-sep\">|<\/span><span class=\"updated\" style=\"display:none;\">2026-07-29T21:27:07+02:00<\/span><span>30.07.2026<\/span><span class=\"fusion-inline-sep\">|<\/span><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zpetna-vazba\/\" rel=\"category tag\">Zp\u011btn\u00e1 vazba<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"category tag\">V\u0161echny \u010dl\u00e1nky<\/a><span class=\"fusion-inline-sep\">|<\/span><\/div><\/div><\/article>\n<\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:1rem;--awb-padding-right:3rem;--awb-padding-bottom:1rem;--awb-padding-left:2rem;--awb-overflow:hidden;--awb-bg-image:radial-gradient(circle at center center, #f3f3f3 0%,var(--awb-color1) 100%);--awb-bg-size:cover;--awb-border-color:#ab8419;--awb-border-top:2px;--awb-border-right:2px;--awb-border-bottom:2px;--awb-border-left:2px;--awb-border-style:solid;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:40px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-stretch fusion-flex-align-content-center fusion-flex-justify-content-space-between fusion-flex-content-wrap\" style=\"--awb-min-height:no;--awb-min-height-medium:no;--awb-min-height-small:no;--awb-flex-wrap:nowrap;--awb-flex-wrap-medium:wrap;--awb-flex-wrap-small:wrap;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_3_5 3_5 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-row fusion-flex-align-items-center\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">V\u0161e, co m\u00e1te na X Pulse r\u00e1di. Nyn\u00ed v mobilu.<\/h4><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_2_5 2_5 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-column-gap:3rem;--awb-row-gap:2rem;--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-end fusion-content-layout-row fusion-flex-align-items-center fusion-content-nowrap\"><div class=\"fusion-image-element \" style=\"--awb-max-width:12rem;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/apps.apple.com\/cz\/app\/x-pulse\/id6761487570?l=cs\" target=\"_self\" rel=\"noopener\"><img decoding=\"async\" width=\"324\" height=\"108\" alt=\"xpulse_app_store\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/xpulse_app_store.png\" class=\"img-responsive wp-image-4182\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/xpulse_app_store-200x67.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/xpulse_app_store.png 324w\" sizes=\"(max-width: 640px) 100vw, 324px\" \/><\/a><\/span><\/div><div class=\"fusion-image-element \" style=\"--awb-max-width:12rem;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\"><img decoding=\"async\" width=\"324\" height=\"108\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/xpulse_google_play.png\" alt class=\"img-responsive wp-image-4183\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/xpulse_google_play-200x67.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/xpulse_google_play.png 324w\" sizes=\"(max-width: 640px) 100vw, 324px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling article-list\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:10px;--awb-padding-right-medium:100px;--awb-padding-left-medium:100px;--awb-padding-top-small:40px;--awb-padding-right-small:40px;--awb-padding-bottom-small:40px;--awb-padding-left-small:40px;--awb-background-color:var(--awb-color1);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_2_3 2_3 fusion-flex-column blog-archive main-blog-archives\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">Nov\u00e9 \u010dl\u00e1nky \/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/vsechny-clanky\/\">Zobrazit v\u0161e<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-3 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"26\"><article id=\"blog-3-post-7375\" class=\"fusion-post-medium post-7375 post type-post status-publish format-standard has-post-thumbnail hentry category-vsechny-clanky category-zakaznicke-cesty tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/bb3a1603-9d65-49a0-8ec1-fbb44ed53616-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Customer Journey Map (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/bb3a1603-9d65-49a0-8ec1-fbb44ed53616-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/bb3a1603-9d65-49a0-8ec1-fbb44ed53616-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/od-mapy-k-akci-tak-aby-journey-map-neskoncila-v-supliku\/\">Od mapy k akci tak, aby journey map neskon\u010dila v \u0161upl\u00edku<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/bb3a1603-9d65-49a0-8ec1-fbb44ed53616.png\" data-options=\"\" data-id=\"7375\" data-rel=\"iLightbox[gallery]\" data-title=\"Customer Journey Map (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/od-mapy-k-akci-tak-aby-journey-map-neskoncila-v-supliku\/\">\r\n\t\t\t\t\t\tOd mapy k akci tak, aby journey map neskon\u010dila v \u0161upl\u00edku\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zakaznicke-cesty\/\" rel=\"tag\">Z\u00e1kaznick\u00e9 cesty<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/od-mapy-k-akci-tak-aby-journey-map-neskoncila-v-supliku\/\" aria-label=\"Od mapy k akci tak, aby journey map neskon\u010dila v \u0161upl\u00edku\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/od-mapy-k-akci-tak-aby-journey-map-neskoncila-v-supliku\/\">Od mapy k akci tak, aby journey map neskon\u010dila v \u0161upl\u00edku<\/a><\/h4><div class=\"fusion-post-content-container\"><p>P\u0159ed p\u00e1r lety jsem sed\u011bla na workshopu, kde jsme t\u0159i hodiny lepili barevn\u00e9 l\u00edste\u010dky na balic\u00ed pap\u00edr nata\u017een\u00fd p\u0159es celou [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-3-post-7363\" class=\"fusion-post-medium post-7363 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-metriky category-vsechny-clanky\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/cx_responsive_design-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"CSAT (zdroj: web Insightsofa)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/cx_responsive_design-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/cx_responsive_design-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-obycejna-spokojenost-rekne-vic-nez-nps\/\">Kdy\u017e oby\u010dejn\u00e1 spokojenost \u0159ekne v\u00edc ne\u017e NPS<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/cx_responsive_design.png\" data-options=\"\" data-id=\"7363\" data-rel=\"iLightbox[gallery]\" data-title=\"CSAT (zdroj: web Insightsofa)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-obycejna-spokojenost-rekne-vic-nez-nps\/\">\r\n\t\t\t\t\t\tKdy\u017e oby\u010dejn\u00e1 spokojenost \u0159ekne v\u00edc ne\u017e NPS\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-metriky\/\" rel=\"tag\">CX Metriky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-obycejna-spokojenost-rekne-vic-nez-nps\/\" aria-label=\"Kdy\u017e oby\u010dejn\u00e1 spokojenost \u0159ekne v\u00edc ne\u017e NPS\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-obycejna-spokojenost-rekne-vic-nez-nps\/\">Kdy\u017e oby\u010dejn\u00e1 spokojenost \u0159ekne v\u00edc ne\u017e NPS<\/a><\/h4><div class=\"fusion-post-content-container\"><p>P\u0159edstavte si dv\u011b firmy. Prvn\u00ed se ka\u017ed\u00fd kvart\u00e1l chlub\u00ed Net Promoter Score kolem 45 a na porad\u00e1ch si o n\u011bm [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-3-post-7354\" class=\"fusion-post-medium post-7354 post type-post status-publish format-standard has-post-thumbnail hentry category-vsechny-clanky category-cx-rozhovory tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Petr Hulec, CEO Bushman\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-200x126.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-300x189.png 300w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-400x253.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-600x379.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-700x441.png 700w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-768x485.png 768w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-800x505.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-1024x647.png 1024w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-1200x758.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-1536x970.png 1536w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/petr-hulec-cesta-k-zakaznikovi-nikdy-nekonci\/\">Petr Hulec: Cesta k z\u00e1kazn\u00edkovi nikdy nekon\u010d\u00ed<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/Interview-Bushman-2-scaled.png\" data-options=\"\" data-id=\"7354\" data-rel=\"iLightbox[gallery]\" data-title=\"Petr Hulec, CEO Bushman\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/petr-hulec-cesta-k-zakaznikovi-nikdy-nekonci\/\">\r\n\t\t\t\t\t\tPetr Hulec: Cesta k z\u00e1kazn\u00edkovi nikdy nekon\u010d\u00ed\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-rozhovory\/\" rel=\"tag\">CX Rozhovory<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/petr-hulec-cesta-k-zakaznikovi-nikdy-nekonci\/\" aria-label=\"Petr Hulec: Cesta k z\u00e1kazn\u00edkovi nikdy nekon\u010d\u00ed\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/petr-hulec-cesta-k-zakaznikovi-nikdy-nekonci\/\">Petr Hulec: Cesta k z\u00e1kazn\u00edkovi nikdy nekon\u010d\u00ed<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Bushman vznikl v roce 1997, kdy si zakladatel Jind\u0159ich Melichar p\u0159i toulk\u00e1ch Austr\u00e1li\u00ed uv\u011bdomil, \u017ee cestovatel\u00e9 pot\u0159ebuj\u00ed nejen kvalitn\u00ed vybaven\u00ed, [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><div class=\"fusion-title title fusion-title-4 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">CX Technologie &amp; Trendy \/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/cx-technologie-a-trendy\/\">Zobrazit sekci<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-4 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"7\"><article id=\"blog-4-post-4700\" class=\"fusion-post-medium post-4700 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-technologie-a-trendy category-vsechny-clanky\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/1660c5eb-2a69-4641-9f0e-1ecd473f92ae-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Prediktivn\u00ed CX (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/1660c5eb-2a69-4641-9f0e-1ecd473f92ae-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/1660c5eb-2a69-4641-9f0e-1ecd473f92ae-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-je-servis-neviditelny-funguje-nejlepe\/\">Kdy\u017e je servis neviditeln\u00fd, funguje nejl\u00e9pe<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/1660c5eb-2a69-4641-9f0e-1ecd473f92ae.png\" data-options=\"\" data-id=\"4700\" data-rel=\"iLightbox[gallery]\" data-title=\"Prediktivn\u00ed CX (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-je-servis-neviditelny-funguje-nejlepe\/\">\r\n\t\t\t\t\t\tKdy\u017e je servis neviditeln\u00fd, funguje nejl\u00e9pe\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-technologie-a-trendy\/\" rel=\"tag\">CX Technologie a Trendy<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-je-servis-neviditelny-funguje-nejlepe\/\" aria-label=\"Kdy\u017e je servis neviditeln\u00fd, funguje nejl\u00e9pe\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-je-servis-neviditelny-funguje-nejlepe\/\">Kdy\u017e je servis neviditeln\u00fd, funguje nejl\u00e9pe<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Nejlep\u0161\u00ed z\u00e1kaznick\u00e1 zku\u0161enost je ta, kterou si z\u00e1kazn\u00edk ani nev\u0161imne. \u017d\u00e1dn\u00e1 st\u00ed\u017enost, \u017e\u00e1dn\u00fd telefon\u00e1t na podporu, \u017e\u00e1dn\u00e9 mra\u010den\u00ed nad e-mailem. [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-4-post-4104\" class=\"fusion-post-medium post-4104 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-technologie-a-trendy category-vsechny-clanky tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Pracovn\u00edk podpory (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\">Co zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy.png\" data-options=\"\" data-id=\"4104\" data-rel=\"iLightbox[gallery]\" data-title=\"Pracovn\u00edk podpory (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\">\r\n\t\t\t\t\t\tCo zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-technologie-a-trendy\/\" rel=\"tag\">CX Technologie a Trendy<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\" aria-label=\"Co zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\">Co zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Kdyby se z\u00e1kaznick\u00e1 podpora \u0159\u00eddila Paretov\u00fdm pravidlem, platilo by p\u0159ibli\u017en\u011b toto: osmdes\u00e1t procent dotaz\u016f je variacemi na dvacet procent t\u00e9mat. [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:30px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/apps.apple.com\/en\/app\/x-pulse\/id6761487570?l=cs\" target=\"_self\" rel=\"noopener\"><img decoding=\"async\" width=\"1598\" height=\"168\" alt=\"x_pulse_ios_cz\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz.png\" class=\"img-responsive wp-image-4425\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-200x21.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-400x42.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-600x63.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-800x84.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-1200x126.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz.png 1598w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-5 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">CX Strategie \/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/strategie\/\">Zobrazit sekci<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-5 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"7\"><article id=\"blog-5-post-4849\" class=\"fusion-post-medium post-4849 post type-post status-publish format-standard has-post-thumbnail hentry category-strategie category-vsechny-clanky\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/690e1fea-a14b-4aac-a344-0fe0a6ebc38b-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"CX mana\u017eer v boardroomu (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/690e1fea-a14b-4aac-a344-0fe0a6ebc38b-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/690e1fea-a14b-4aac-a344-0fe0a6ebc38b-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/proc-cx-manazeri-prohravaji-v-boardroomu-a-jak-to-zmenit\/\">Pro\u010d CX mana\u017ee\u0159i prohr\u00e1vaj\u00ed v boardroomu a jak to zm\u011bnit<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/690e1fea-a14b-4aac-a344-0fe0a6ebc38b.png\" data-options=\"\" data-id=\"4849\" data-rel=\"iLightbox[gallery]\" data-title=\"CX mana\u017eer v boardroomu (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/proc-cx-manazeri-prohravaji-v-boardroomu-a-jak-to-zmenit\/\">\r\n\t\t\t\t\t\tPro\u010d CX mana\u017ee\u0159i prohr\u00e1vaj\u00ed v boardroomu a jak to zm\u011bnit\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/strategie\/\" rel=\"tag\">Strategie<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/proc-cx-manazeri-prohravaji-v-boardroomu-a-jak-to-zmenit\/\" aria-label=\"Pro\u010d CX mana\u017ee\u0159i prohr\u00e1vaj\u00ed v boardroomu a jak to zm\u011bnit\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/proc-cx-manazeri-prohravaji-v-boardroomu-a-jak-to-zmenit\/\">Pro\u010d CX mana\u017ee\u0159i prohr\u00e1vaj\u00ed v boardroomu a jak to zm\u011bnit<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Z\u00e1kaznick\u00e1 zku\u0161enost m\u00e1 nejsiln\u011bj\u0161\u00ed business case ze v\u0161ech odd\u011blen\u00ed. A p\u0159esto se o n\u00ed v boardroomu mluv\u00ed jako o n\u00e1kladu, [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-5-post-4708\" class=\"fusion-post-medium post-4708 post type-post status-publish format-standard has-post-thumbnail hentry category-vsechny-clanky category-strategie\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/obrazek-2-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"B2C vs B2B (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/obrazek-2-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/obrazek-2-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/proc-b2b-zkusenost-nelze-merit-jako-b2c\/\">Pro\u010d B2B zku\u0161enost nelze m\u011b\u0159it jako B2C<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/obrazek-2.png\" data-options=\"\" data-id=\"4708\" data-rel=\"iLightbox[gallery]\" data-title=\"B2C vs B2B (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/proc-b2b-zkusenost-nelze-merit-jako-b2c\/\">\r\n\t\t\t\t\t\tPro\u010d B2B zku\u0161enost nelze m\u011b\u0159it jako B2C\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/strategie\/\" rel=\"tag\">Strategie<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/proc-b2b-zkusenost-nelze-merit-jako-b2c\/\" aria-label=\"Pro\u010d B2B zku\u0161enost nelze m\u011b\u0159it jako B2C\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/proc-b2b-zkusenost-nelze-merit-jako-b2c\/\">Pro\u010d B2B zku\u0161enost nelze m\u011b\u0159it jako B2C<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Na konferenc\u00edch o z\u00e1kaznick\u00e9 zku\u0161enosti se v posledn\u00edch letech opakuje jeden zvl\u00e1\u0161tn\u00ed v\u00fdjev. Mana\u017ee\u0159i velk\u00fdch B2B firem si st\u011b\u017euj\u00ed, \u017ee [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:30px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-5 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/luma.com\/0ys79p2h\" target=\"_self\" rel=\"noopener\"><img decoding=\"async\" width=\"1598\" height=\"168\" alt=\"cx_brunch_praha\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha.png\" class=\"img-responsive wp-image-4424\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha-200x21.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha-400x42.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha-600x63.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha-800x84.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha-1200x126.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_praha.png 1598w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-6 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">CX Metriky \/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/cx-metriky\/\">Zobrazit sekci<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-6 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"5\"><article id=\"blog-6-post-7086\" class=\"fusion-post-medium post-7086 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-metriky category-vsechny-clanky\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/ee44640d-98eb-4968-a4ff-ecabf5df70f4-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Kdy\u017e se z metriky stane c\u00edl (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/ee44640d-98eb-4968-a4ff-ecabf5df70f4-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/ee44640d-98eb-4968-a4ff-ecabf5df70f4-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-se-z-metriky-stane-cil\/\">Kdy\u017e se z metriky stane c\u00edl<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/ee44640d-98eb-4968-a4ff-ecabf5df70f4.png\" data-options=\"\" data-id=\"7086\" data-rel=\"iLightbox[gallery]\" data-title=\"Kdy\u017e se z metriky stane c\u00edl (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-se-z-metriky-stane-cil\/\">\r\n\t\t\t\t\t\tKdy\u017e se z metriky stane c\u00edl\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-metriky\/\" rel=\"tag\">CX Metriky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-se-z-metriky-stane-cil\/\" aria-label=\"Kdy\u017e se z metriky stane c\u00edl\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-se-z-metriky-stane-cil\/\">Kdy\u017e se z metriky stane c\u00edl<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Existuje paradox, kter\u00fd tr\u00e1p\u00ed z\u00e1kaznickou zku\u0161enost v\u00edc ne\u017e \u0161patn\u00e1 data nebo nedostatek rozpo\u010dtu. \u0158\u00edk\u00e1me mu Goodhart\u016fv z\u00e1kon. Zformuloval ho britsk\u00fd [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-6-post-4718\" class=\"fusion-post-medium post-4718 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-metriky category-vsechny-clanky tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/5b99c122-397a-4c1e-a77a-8f8ff022b343-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Kdy CES a NPS (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/5b99c122-397a-4c1e-a77a-8f8ff022b343-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/5b99c122-397a-4c1e-a77a-8f8ff022b343-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/kdy-pouzit-ces-a-kdy-nps-a-proc-na-tom-zalezi\/\">Kdy pou\u017e\u00edt CES a kdy NPS a pro\u010d na tom z\u00e1le\u017e\u00ed<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/5b99c122-397a-4c1e-a77a-8f8ff022b343.png\" data-options=\"\" data-id=\"4718\" data-rel=\"iLightbox[gallery]\" data-title=\"Kdy CES a NPS (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/kdy-pouzit-ces-a-kdy-nps-a-proc-na-tom-zalezi\/\">\r\n\t\t\t\t\t\tKdy pou\u017e\u00edt CES a kdy NPS a pro\u010d na tom z\u00e1le\u017e\u00ed\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-metriky\/\" rel=\"tag\">CX Metriky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/kdy-pouzit-ces-a-kdy-nps-a-proc-na-tom-zalezi\/\" aria-label=\"Kdy pou\u017e\u00edt CES a kdy NPS a pro\u010d na tom z\u00e1le\u017e\u00ed\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kdy-pouzit-ces-a-kdy-nps-a-proc-na-tom-zalezi\/\">Kdy pou\u017e\u00edt CES a kdy NPS a pro\u010d na tom z\u00e1le\u017e\u00ed<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Kdy\u017e se pt\u00e1m lid\u00ed v CX, kterou metriku pou\u017e\u00edvaj\u00ed k m\u011b\u0159en\u00ed z\u00e1kaznick\u00e9 zku\u0161enosti, v\u011bt\u0161inou se mi dostane jednoslovn\u00e9 odpov\u011bdi: NPS. [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:30px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-6 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/www.insightsofa.com\/cs\/cx-kalkulacka\/\" target=\"_self\"><img decoding=\"async\" width=\"1598\" height=\"168\" alt=\"cx_value_kalkulacka\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka.png\" class=\"img-responsive wp-image-4423\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka-200x21.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka-400x42.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka-600x63.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka-800x84.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka-1200x126.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_value_kalkulacka.png 1598w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-7 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">Zp\u011btn\u00e1 vazba \/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/zpetna-vazba\/\">Zobrazit sekci<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-7 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"6\"><article id=\"blog-7-post-7333\" class=\"fusion-post-medium post-7333 post type-post status-publish format-standard has-post-thumbnail hentry category-vsechny-clanky category-zpetna-vazba tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/4236fec7-168a-4385-b189-db32ed1472a9-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Otev\u0159en\u00e9 ot\u00e1zky (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/4236fec7-168a-4385-b189-db32ed1472a9-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/4236fec7-168a-4385-b189-db32ed1472a9-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/otevrene-otazky-nejsou-doplnek-ale-dovednost\/\">Otev\u0159en\u00e9 ot\u00e1zky nejsou dopln\u011bk, ale dovednost<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/4236fec7-168a-4385-b189-db32ed1472a9.png\" data-options=\"\" data-id=\"7333\" data-rel=\"iLightbox[gallery]\" data-title=\"Otev\u0159en\u00e9 ot\u00e1zky (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/otevrene-otazky-nejsou-doplnek-ale-dovednost\/\">\r\n\t\t\t\t\t\tOtev\u0159en\u00e9 ot\u00e1zky nejsou dopln\u011bk, ale dovednost\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zpetna-vazba\/\" rel=\"tag\">Zp\u011btn\u00e1 vazba<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/otevrene-otazky-nejsou-doplnek-ale-dovednost\/\" aria-label=\"Otev\u0159en\u00e9 ot\u00e1zky nejsou dopln\u011bk, ale dovednost\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/otevrene-otazky-nejsou-doplnek-ale-dovednost\/\">Otev\u0159en\u00e9 ot\u00e1zky nejsou dopln\u011bk, ale dovednost<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Zkuste si na chv\u00edli p\u0159edstavit dv\u011b verze stejn\u00e9ho z\u00e1kazn\u00edka. V prvn\u00edm sc\u00e9n\u00e1\u0159i v\u00e1m d\u00e1 na dotazn\u00edku spokojenosti 6 bod\u016f z [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-7-post-4821\" class=\"fusion-post-medium post-4821 post type-post status-publish format-standard has-post-thumbnail hentry category-zpetna-vazba category-vsechny-clanky tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-9.-6.-2026-22_20_06-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Pr\u016fzkumy (zdroj: web Insightsofa)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-9.-6.-2026-22_20_06-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-9.-6.-2026-22_20_06-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/zakaznici-vas-pruzkum-nevyplni-tenhle-ano\/\">Z\u00e1kazn\u00edci v\u00e1\u0161 pr\u016fzkum nevypln\u00ed. Tenhle ano.<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/06\/ChatGPT-Image-9.-6.-2026-22_20_06.png\" data-options=\"\" data-id=\"4821\" data-rel=\"iLightbox[gallery]\" data-title=\"Pr\u016fzkumy (zdroj: web Insightsofa)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/zakaznici-vas-pruzkum-nevyplni-tenhle-ano\/\">\r\n\t\t\t\t\t\tZ\u00e1kazn\u00edci v\u00e1\u0161 pr\u016fzkum nevypln\u00ed. Tenhle ano.\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zpetna-vazba\/\" rel=\"tag\">Zp\u011btn\u00e1 vazba<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/zakaznici-vas-pruzkum-nevyplni-tenhle-ano\/\" aria-label=\"Z\u00e1kazn\u00edci v\u00e1\u0161 pr\u016fzkum nevypln\u00ed. Tenhle ano.\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/zakaznici-vas-pruzkum-nevyplni-tenhle-ano\/\">Z\u00e1kazn\u00edci v\u00e1\u0161 pr\u016fzkum nevypln\u00ed. Tenhle ano.<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Zn\u00e1m ten pocit. Sed\u00ed\u0161 nad v\u00fdsledky pr\u016fzkumu, m\u00e1\u0161 odpov\u011bdi od \u010dty\u0159iceti lid\u00ed z datab\u00e1ze \u010d\u00edtaj\u00edc\u00ed \u010dty\u0159i tis\u00edce kontakt\u016f, a \u0159\u00edk\u00e1\u0161 [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:30px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-7 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/www.insightsofa.com\/cs\/inovace\/\" target=\"_self\"><img decoding=\"async\" width=\"1598\" height=\"168\" alt=\"insightsofa_inovace\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace.png\" class=\"img-responsive wp-image-4422\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace-200x21.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace-400x42.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace-600x63.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace-800x84.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace-1200x126.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/insightsofa_inovace.png 1598w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-8 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">Z\u00e1kaznick\u00e9 cesty \/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/zakaznicke-cesty\/\">Zobrazit sekci<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-8 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"4\"><article id=\"blog-8-post-7344\" class=\"fusion-post-medium post-7344 post type-post status-publish format-standard has-post-thumbnail hentry category-zakaznicke-cesty category-vsechny-clanky tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-20.-7.-2026-18_27_02-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Moment pravdy (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-20.-7.-2026-18_27_02-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-20.-7.-2026-18_27_02-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/momenty-pravdy-aneb-par-bodu-ktere-rozhoduji-o-vsem\/\">Momenty pravdy aneb p\u00e1r bod\u016f, kter\u00e9 rozhoduj\u00ed o v\u0161em<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-20.-7.-2026-18_27_02.png\" data-options=\"\" data-id=\"7344\" data-rel=\"iLightbox[gallery]\" data-title=\"Moment pravdy (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/momenty-pravdy-aneb-par-bodu-ktere-rozhoduji-o-vsem\/\">\r\n\t\t\t\t\t\tMomenty pravdy aneb p\u00e1r bod\u016f, kter\u00e9 rozhoduj\u00ed o v\u0161em\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zakaznicke-cesty\/\" rel=\"tag\">Z\u00e1kaznick\u00e9 cesty<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/momenty-pravdy-aneb-par-bodu-ktere-rozhoduji-o-vsem\/\" aria-label=\"Momenty pravdy aneb p\u00e1r bod\u016f, kter\u00e9 rozhoduj\u00ed o v\u0161em\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/momenty-pravdy-aneb-par-bodu-ktere-rozhoduji-o-vsem\/\">Momenty pravdy aneb p\u00e1r bod\u016f, kter\u00e9 rozhoduj\u00ed o v\u0161em<\/a><\/h4><div class=\"fusion-post-content-container\"><p>P\u0159ed p\u00e1r lety jsem sed\u011bl na porad\u011b, kde marketing hrd\u011b prezentoval, jak zlep\u0161ili \"celkovou spokojenost se z\u00e1kaznickou cestou\" o t\u0159i [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-8-post-4477\" class=\"fusion-post-medium post-4477 post type-post status-publish format-standard has-post-thumbnail hentry category-zakaznicke-cesty category-vsechny-clanky\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/zakaznicka-cesta-b2b-vs-b2c-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Z\u00e1kaznick\u00e1 cesta (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/zakaznicka-cesta-b2b-vs-b2c-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/zakaznicka-cesta-b2b-vs-b2c-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/jaka-je-zakaznicka-cesta-v-b2b-a-proc-se-lisi-od-b2c\/\">Jak\u00e1 je z\u00e1kaznick\u00e1 cesta v B2B a pro\u010d se li\u0161\u00ed od B2C<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/zakaznicka-cesta-b2b-vs-b2c.png\" data-options=\"\" data-id=\"4477\" data-rel=\"iLightbox[gallery]\" data-title=\"Z\u00e1kaznick\u00e1 cesta (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/jaka-je-zakaznicka-cesta-v-b2b-a-proc-se-lisi-od-b2c\/\">\r\n\t\t\t\t\t\tJak\u00e1 je z\u00e1kaznick\u00e1 cesta v B2B a pro\u010d se li\u0161\u00ed od B2C\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zakaznicke-cesty\/\" rel=\"tag\">Z\u00e1kaznick\u00e9 cesty<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/jaka-je-zakaznicka-cesta-v-b2b-a-proc-se-lisi-od-b2c\/\" aria-label=\"Jak\u00e1 je z\u00e1kaznick\u00e1 cesta v B2B a pro\u010d se li\u0161\u00ed od B2C\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/jaka-je-zakaznicka-cesta-v-b2b-a-proc-se-lisi-od-b2c\/\">Jak\u00e1 je z\u00e1kaznick\u00e1 cesta v B2B a pro\u010d se li\u0161\u00ed od B2C<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Za\u010dnu provokativn\u011b: v\u011bt\u0161ina customer journey map (mapa z\u00e1kaznick\u00e9 cesty), kter\u00e9 dnes v B2B firm\u00e1ch vis\u00ed na n\u00e1st\u011bnk\u00e1ch, je k ni\u010demu. [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><div class=\"fusion-image-element \" style=\"--awb-margin-bottom:30px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-8 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/apps.apple.com\/en\/app\/x-pulse\/id6761487570?l=cs\" target=\"_self\" rel=\"noopener\"><img decoding=\"async\" width=\"1598\" height=\"168\" alt=\"x_pulse_ios_cz\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz.png\" class=\"img-responsive wp-image-4425\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-200x21.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-400x42.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-600x63.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-800x84.png 800w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz-1200x126.png 1200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/x_pulse_ios_cz.png 1598w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/a><\/span><\/div><div class=\"fusion-title title fusion-title-9 sep-underline sep-solid fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#aa8218;--awb-sep-color:#d9d9d9;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;font-size:1em;line-height:28px;\">Technologie a trendy&nbsp;\/ <a href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/cx-technologie-a-trendy\/\">Zobrazit sekci<\/a><\/h4><\/div><div class=\"fusion-blog-shortcode fusion-blog-shortcode-9 fusion-blog-archive fusion-blog-layout-medium fusion-blog-no\" style=\"--awb-title-font-size:30px;--awb-title-line-height:34px;\"><div class=\"fusion-posts-container fusion-posts-container-no fusion-no-meta-info fusion-blog-rollover\" data-pages=\"7\"><article id=\"blog-9-post-4700\" class=\"fusion-post-medium post-4700 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-technologie-a-trendy category-vsechny-clanky\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/1660c5eb-2a69-4641-9f0e-1ecd473f92ae-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Prediktivn\u00ed CX (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/1660c5eb-2a69-4641-9f0e-1ecd473f92ae-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/1660c5eb-2a69-4641-9f0e-1ecd473f92ae-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-je-servis-neviditelny-funguje-nejlepe\/\">Kdy\u017e je servis neviditeln\u00fd, funguje nejl\u00e9pe<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/05\/1660c5eb-2a69-4641-9f0e-1ecd473f92ae.png\" data-options=\"\" data-id=\"4700\" data-rel=\"iLightbox[gallery]\" data-title=\"Prediktivn\u00ed CX (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-je-servis-neviditelny-funguje-nejlepe\/\">\r\n\t\t\t\t\t\tKdy\u017e je servis neviditeln\u00fd, funguje nejl\u00e9pe\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-technologie-a-trendy\/\" rel=\"tag\">CX Technologie a Trendy<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-je-servis-neviditelny-funguje-nejlepe\/\" aria-label=\"Kdy\u017e je servis neviditeln\u00fd, funguje nejl\u00e9pe\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kdyz-je-servis-neviditelny-funguje-nejlepe\/\">Kdy\u017e je servis neviditeln\u00fd, funguje nejl\u00e9pe<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Nejlep\u0161\u00ed z\u00e1kaznick\u00e1 zku\u0161enost je ta, kterou si z\u00e1kazn\u00edk ani nev\u0161imne. \u017d\u00e1dn\u00e1 st\u00ed\u017enost, \u017e\u00e1dn\u00fd telefon\u00e1t na podporu, \u017e\u00e1dn\u00e9 mra\u010den\u00ed nad e-mailem. [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<article id=\"blog-9-post-4104\" class=\"fusion-post-medium post-4104 post type-post status-publish format-standard has-post-thumbnail hentry category-cx-technologie-a-trendy category-vsechny-clanky tag-featured\">\n\t<style type=\"text\/css\">\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\r\n\t\t\t<\/style>\r\n\r\n\r\n\t\t\t<div class=\"fusion-flexslider flexslider fusion-flexslider-loading fusion-post-slideshow\" style=\"\">\r\n\t\t<ul class=\"slides\">\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><div  class=\"fusion-image-wrapper fusion-image-size-fixed\" aria-haspopup=\"true\">\r\n\t\t\t\t<img decoding=\"async\" width=\"320\" height=\"202\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy-320x202.png\" class=\"attachment-blog-medium size-blog-medium wp-post-image\" alt=\"Pracovn\u00edk podpory (zdroj: chat GPT)\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy-320x202.png 320w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy-700x441.png 700w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><div class=\"fusion-rollover\">\r\n\t<div class=\"fusion-rollover-content\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-link\" href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\">Co zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?<\/a>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-sep\"><\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"fusion-rollover-gallery\" href=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/Co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy.png\" data-options=\"\" data-id=\"4104\" data-rel=\"iLightbox[gallery]\" data-title=\"Pracovn\u00edk podpory (zdroj: chat GPT)\" data-caption=\"\">\r\n\t\t\t\t\t\tGallery\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t<h4 class=\"fusion-rollover-title\">\r\n\t\t\t\t\t<a class=\"fusion-rollover-title-link\" href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\">\r\n\t\t\t\t\t\tCo zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/h4>\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-rollover-categories\"><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-technologie-a-trendy\/\" rel=\"tag\">CX Technologie a Trendy<\/a>, <a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/vsechny-clanky\/\" rel=\"tag\">V\u0161echny \u010dl\u00e1nky<\/a><\/div>\t\t\t\t\t\r\n\t\t\r\n\t\t\t\t\t\t<a class=\"fusion-link-wrapper\" href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\" aria-label=\"Co zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?\"><\/a>\r\n\t<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/li>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\r\n\t<\/div>\r\n\t<div class=\"fusion-post-content post-content\"><h4 class=\"blog-shortcode-post-title entry-title\"><a href=\"https:\/\/www.insightsofa.com\/cs\/co-zbude-lidem-kdyz-umela-inteligence-prevezme-rutinni-dotazy\/\">Co zbude lidem, kdy\u017e um\u011bl\u00e1 inteligence p\u0159evezme rutinn\u00ed dotazy?<\/a><\/h4><div class=\"fusion-post-content-container\"><p>Kdyby se z\u00e1kaznick\u00e1 podpora \u0159\u00eddila Paretov\u00fdm pravidlem, platilo by p\u0159ibli\u017en\u011b toto: osmdes\u00e1t procent dotaz\u016f je variacemi na dvacet procent t\u00e9mat. [...]<\/p><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/article>\n<\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#aa8218;--awb-font-size:20px;\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;letter-spacing:;font-size:1em;line-height:28px;\">&nbsp;<\/h3><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"--awb-min-height:no;--awb-min-height-medium:no;--awb-min-height-small:no;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_1 1_1 fusion-flex-column article-sidebar-menu\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-font-size:22px;\"><h4 class=\"fusion-title-heading title-heading-left\" style=\"font-family:var(--awb-custom_typography_3-font-family);font-weight:var(--awb-custom_typography_3-font-weight);font-style:var(--awb-custom_typography_3-font-style);margin:0;text-transform:var(--awb-custom_typography_3-text-transform);font-size:1em;line-height:1.1;\"><h3>T\u00e9mata magaz\u00ednu<\/h3><\/h4><\/div><nav class=\"awb-menu awb-menu_column awb-menu_em-hover mobile-mode-collapse-to-button awb-menu_icons-left awb-menu_dc-no mobile-trigger-fullwidth-off awb-menu_mobile-toggle awb-menu_indent-left mobile-size-full-absolute loading mega-menu-loading awb-menu_desktop awb-menu_arrows-active awb-menu_arrows-main awb-menu_dropdown awb-menu_expand-right awb-menu_transition-fade\" style=\"--awb-font-size:20px;--awb-line-height:28px;--awb-gap:10px;--awb-main-justify-content:flex-start;--awb-mobile-justify:flex-start;--awb-mobile-caret-left:auto;--awb-mobile-caret-right:0;--awb-fusion-font-family-typography:&quot;SF Pro Semibold&quot;;--awb-fusion-font-style-typography:normal;--awb-fusion-font-weight-typography:400;--awb-fusion-font-family-submenu-typography:inherit;--awb-fusion-font-style-submenu-typography:normal;--awb-fusion-font-weight-submenu-typography:400;--awb-fusion-font-family-mobile-typography:inherit;--awb-fusion-font-style-mobile-typography:normal;--awb-fusion-font-weight-mobile-typography:400;\" aria-label=\"Topics\" data-breakpoint=\"0\" data-count=\"1\" data-transition-type=\"fade\" data-transition-time=\"300\" data-expand=\"right\"><ul id=\"menu-topics-czech\" class=\"fusion-menu awb-menu__main-ul awb-menu__main-ul_column\"><li  id=\"menu-item-5567\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-5567 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"5567\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zaklady-cx\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Z\u00e1klady CX<\/span><\/a><\/li><li  id=\"menu-item-5568\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-5568 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"5568\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-rozhovory\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">CX Rozhovory<\/span><\/a><\/li><li  id=\"menu-item-5569\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-5569 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"5569\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/strategie\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Strategie<\/span><\/a><\/li><li  id=\"menu-item-5570\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-5570 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"5570\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-technologie-a-trendy\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">CX Technologie a Trendy<\/span><\/a><\/li><li  id=\"menu-item-5571\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-5571 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"5571\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zakaznicke-cesty\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Z\u00e1kaznick\u00e9 cesty<\/span><\/a><\/li><li  id=\"menu-item-5572\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-5572 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"5572\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/zpetna-vazba\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">Zp\u011btn\u00e1 vazba<\/span><\/a><\/li><li  id=\"menu-item-5573\"  class=\"menu-item menu-item-type-taxonomy menu-item-object-category menu-item-5573 awb-menu__li awb-menu__main-li awb-menu__main-li_regular awb-menu__main-li_with-active-arrow awb-menu__main-li_with-main-arrow awb-menu__main-li_with-arrow\"  data-item-id=\"5573\"><span class=\"awb-menu__main-background-default awb-menu__main-background-default_fade\"><\/span><span class=\"awb-menu__main-background-active awb-menu__main-background-active_fade\"><\/span><a href=\"https:\/\/www.insightsofa.com\/cs\/kategorie\/cx-metriky\/\" class=\"awb-menu__main-a awb-menu__main-a_regular fusion-flex-link\" onClick=\"return true\"><span class=\"awb-menu__i awb-menu__i_main fusion-megamenu-icon\"><i class=\"glyphicon fa-angle-right fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"menu-text\">CX Metriky<\/span><\/a><\/li><\/ul><\/nav><\/div><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"--awb-min-height:no;--awb-min-height-medium:no;--awb-min-height-small:no;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-9 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/luma.com\/0ys79p2h\" target=\"_self\" rel=\"noopener\"><img decoding=\"async\" width=\"694\" height=\"928\" alt=\"cx_brunch_banner_cz\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_banner_cz.png\" class=\"img-responsive wp-image-4417\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_banner_cz-200x267.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_banner_cz-400x535.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_banner_cz-600x802.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/04\/cx_brunch_banner_cz.png 694w\" sizes=\"(max-width: 640px) 100vw, 694px\" \/><\/a><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-10 hover-type-none\"><a class=\"fusion-no-lightbox\" href=\"https:\/\/www.insightsofa.com\/cs\/xpulse\/category\/zaklady-cx\/\" target=\"_self\"><img decoding=\"async\" width=\"694\" height=\"786\" alt=\"cx-basics-banner-cz\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-basics-banner-cz.png\" class=\"img-responsive wp-image-3850\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-basics-banner-cz-200x227.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-basics-banner-cz-400x453.png 400w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-basics-banner-cz-600x680.png 600w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/cx-basics-banner-cz.png 694w\" sizes=\"(max-width: 640px) 100vw, 694px\" \/><\/a><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-5 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-11 hover-type-none\"><img decoding=\"async\" width=\"694\" height=\"800\" alt=\"XPulse-banner\" src=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/XPulse-banner.png\" class=\"img-responsive wp-image-2902\" srcset=\"https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/XPulse-banner-200x231.png 200w, https:\/\/www.insightsofa.com\/wp-content\/uploads\/2026\/03\/XPulse-banner-400x461.png 400w, 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