{"id":2627,"date":"2026-02-24T08:11:42","date_gmt":"2026-02-24T07:11:42","guid":{"rendered":"https:\/\/www.insightsofa.com\/email-sms-whatsapp\/"},"modified":"2026-05-12T10:32:37","modified_gmt":"2026-05-12T08:32:37","slug":"email-sms-whatsapp","status":"publish","type":"page","link":"https:\/\/www.insightsofa.com\/cs\/kanaly\/email-sms-whatsapp\/","title":{"rendered":"Email, SMS, WhatsApp"},"content":{"rendered":"

\"qr-kody-spokojenost\"<\/span><\/div><\/div><\/div>
\"qr-kody-spokojenost\"<\/span><\/div><\/div><\/div>

Adresn\u00e9
transak\u010dn\u00ed pr\u016fzkumy<\/h1><\/div>

Nejv\u00fdkon\u011bj\u0161\u00ed modul z pohledu kvality dat a m\u00edry odpov\u011bd\u00ed.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/div><\/div><\/div><\/div>

Email<\/h3><\/div><\/div><\/div>

SMS<\/h3><\/div><\/div><\/div>

WhatsApp<\/h3><\/div><\/div><\/div><\/div><\/div><\/div>

St\u00e1le nejv\u00fdkonn\u011bj\u0161\u00ed kan\u00e1l pro sb\u011br zp\u011btn\u00e9 vazby. Umo\u017e\u0148uje t\u00e9m\u011b\u0159 nekone\u010dn\u00e9 p\u0159izp\u016fsoben\u00ed.<\/p>\n<\/div><\/div><\/div>

V p\u0159\u00edpad\u011b, \u017ee nem\u00e1te na respondenty emailov\u00e9 kontakty, SMS kan\u00e1l nab\u00edz\u00ed zaj\u00edmavou alternativu.<\/p>\n<\/div><\/div><\/div>

Mlad\u0161\u00ed generace vyu\u017e\u00edv\u00e1 modern\u011bj\u0161\u00ed platformy. Z nich nejroz\u0161\u00ed\u0159en\u011bj\u0161\u00ed pro komunikaci je pr\u00e1v\u011b WhatsApp.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Email<\/h4><\/div>

Still the highest-performing channel for collecting feedback\u2014offering virtually unlimited customization.<\/p>\n<\/div>

SMS<\/h4><\/div>

When email contacts aren\u2019t available, SMS becomes a powerful alternative for reaching respondents directly.<\/p>\n<\/div>

WhatsUp<\/h4><\/div>

Younger audiences live on modern messaging platforms. And among them, WhatsApp leads the way.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

V\u00fdsledky v re\u00e1ln\u00e9m \u010dase<\/h5><\/div>

Transak\u010dn\u00ed m\u011b\u0159en\u00ed<\/h2><\/div>

Pr\u016fzkumy odes\u00edl\u00e1te ve chv\u00edli, kdy m\u00e1 respondent \u010derstv\u00fd z\u00e1\u017eitek a dok\u00e1\u017ee poskytnout nejp\u0159esn\u011bj\u0161\u00ed a nejhodnotn\u011bj\u0161\u00ed zp\u011btnou vazbu. D\u00edky tomu v\u00fdrazn\u011b roste celkov\u00e1 m\u00edra odpov\u011bd\u00ed na va\u0161e dotazn\u00edky.<\/p>\n<\/div><\/div><\/div>

<\/span><\/div><\/div><\/div><\/div><\/div>
M\u00edra odpov\u011bd\u00ed<\/h5><\/div>

Zvy\u0161uje procento
vypln\u011bn\u00ed dotazn\u00edk\u016f<\/h2><\/div>

Emaily, SMS i WhatsApp zvy\u0161uje m\u00edru odpov\u011bd\u00ed a t\u00edm p\u0159in\u00e1\u0161\u00ed kvalitn\u011bj\u0161\u00ed data m\u011b\u0159en\u00ed zku\u0161enost\u00ed.<\/p>\n<\/div><\/div><\/div>

\"mira-odpovedi\"<\/span><\/div><\/div><\/div><\/div><\/div>
Nov\u00fd trend<\/h5><\/div>

Interaktivn\u00ed pr\u016fzkumy<\/h2><\/div>

Pro\u010d z\u00e1kazn\u00edk\u016fm jen naslouchat, kdy\u017e s nimi m\u016f\u017eete b\u00fdt v oboustrann\u00e9m kontaktu \u2014 p\u0159\u00edmo b\u011bhem pr\u016fzkumu.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Reaguje na vypl\u0148ov\u00e1n\u00ed<\/span><\/a><\/h4><\/div>
\n

Avatar komunikuje s respondenty v re\u00e1ln\u00e9m \u010dase. Na z\u00e1klad\u011b toho, kdo respondent je a jak odpov\u00edd\u00e1 na ot\u00e1zky v dotazn\u00edku, zobrazuje nejrelevantn\u011bj\u0161\u00ed informace a udr\u017euje jeho pozornost po celou dobu.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Poskytuje informace<\/span><\/a><\/h4><\/div>
\n

\n\t\tAvatar v\u017edy poskytuje spr\u00e1vn\u00e9 sd\u011blen\u00ed v dan\u00e9m kontextu. Dok\u00e1\u017ee respondenty nav\u00e1d\u011bt a okam\u017eit\u011b jim poskytovat u\u017eite\u010dn\u00e9 informace b\u011bhem vypl\u0148ov\u00e1n\u00ed dotazn\u00edku.\n\t<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Nasm\u011bruje na spr\u00e1vn\u00e9 m\u00edsto<\/span><\/a><\/h4><\/div>
\n

\n\t\tPom\u00e1h\u00e1 respondent\u016fm l\u00e9pe porozum\u011bt ot\u00e1zk\u00e1m a vede je k co nejp\u0159esn\u011bj\u0161\u00edm odpov\u011bd\u00edm. T\u00edm p\u0159edch\u00e1z\u00ed nedorozum\u011bn\u00edm a zaji\u0161\u0165uje, \u017ee z\u00edskan\u00e1 data jsou skute\u010dn\u011b relevantn\u00ed.\n\t<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Zvy\u0161uje spokojenost z\u00e1kazn\u00edka<\/span><\/a><\/h4><\/div>
\n

Interaktivn\u00ed dotazn\u00edky zvy\u0161uj\u00ed celkovou m\u00edru dokon\u010den\u00ed. Respondenty v\u00edce bav\u00ed, a proto jsou ochotn\u011bj\u0161\u00ed poskytovat promy\u0161lenou a kvalitn\u00ed zp\u011btnou vazbu.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

\"interaktivni-avatar\"<\/span><\/div><\/div><\/div><\/div><\/div>
Finan\u010dn\u00ed dopad<\/h5><\/div>

Monetizace
z\u00e1kaznick\u00e9 zku\u0161enosti<\/h2><\/div>

Poznejte skute\u010dn\u00fd vliv spokojenosti z\u00e1kazn\u00edk\u016f na va\u0161i firmu. Uvid\u00edte v jasn\u00fdch \u010d\u00edslech, kolik v\u00e1m z\u00e1kaznick\u00e1 zku\u0161enost p\u0159in\u00e1\u0161\u00ed pen\u011bz.<\/p>\n<\/div>

<\/i>

Zobraz data za Elektroniku<\/span>, pouze za pobo\u010dku Lond\u00fdn<\/span> b\u011bhem posledn\u00edch 3 m\u011bs\u00edc\u016f<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"monetizace-cx\"<\/span><\/div>

Pokud zm\u011bn\u00edte 10% va\u0161ich kritik\u016f<\/span> na p\u0159\u00edznivce<\/span>, m\u016f\u017eete o\u010dek\u00e1vat n\u00e1r\u016fst obratu o 3,135,470<\/span>.
\nA o to tady jde.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

Vysok\u00e1 hodnota<\/h5><\/div>

P\u0159iv\u00edtejte p\u0159\u00edle\u017eitosti v CX<\/h2><\/div>

Nastavte si, jak\u00e9 p\u0159\u00edle\u017eitosti chcete ve zp\u011btn\u00e9 vazb\u011b hledat. InsightSofa projde ve\u0161ker\u00fd feedback a jakmile n\u011bco objev\u00ed, okam\u017eit\u011b to p\u0159i\u0159ad\u00ed spr\u00e1vn\u00e9mu \u010dlov\u011bku ve va\u0161\u00ed firm\u011b.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Sepi\u0161te p\u0159\u00edle\u017eitosti va\u0161\u00ed firmy<\/span><\/a><\/h4><\/div>
Ka\u017ed\u00e1 firma je jin\u00e1. A ka\u017ed\u00e1 m\u00e1 jin\u00e9 p\u0159\u00edle\u017eitosti. Popi\u0161te je vlastn\u00edmi slovy \u2013 stejn\u011b, jako byste je vysv\u011btlovali kolegovi.
<\/div><\/div><\/div>

<\/i><\/i><\/span>AI projde ka\u017ed\u00fd pr\u016fzkum a hled\u00e1 je<\/span><\/a><\/h4><\/div>
InsightSofa AI analyzuje v\u0161echny dotazn\u00edky, v\u0161echny ot\u00e1zky \u2013 v\u010detn\u011b otev\u0159en\u00fdch koment\u00e1\u0159\u016f \u2013 a tyto p\u0159\u00edle\u017eitosti vyhled\u00e1v\u00e1.
<\/div><\/div><\/div>

<\/i><\/i><\/span>P\u0159i\u0159azen\u00ed p\u0159\u00edle\u017eitosti spr\u00e1vn\u00fdm osob\u00e1m<\/span><\/a><\/h4><\/div>
V\u0161echny identifikovan\u00e9 p\u0159\u00edle\u017eitosti jsou automaticky p\u0159i\u0159azeny spr\u00e1vn\u00fdm lidem, kte\u0159\u00ed na nich mohou d\u00e1le pracovat.
<\/div><\/div><\/div>

<\/i><\/i><\/span>Dohled nad \u0159e\u0161en\u00edm v\u0161ech p\u0159\u00edle\u017eitost\u00ed<\/span><\/a><\/h4><\/div>
M\u00e1te tak kompletn\u00ed p\u0159ehled o tom, kolik p\u0159\u00edle\u017eitost\u00ed vznik\u00e1 a zda je skute\u010dn\u011b dok\u00e1\u017eete naplno vyu\u017e\u00edt.
<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\"cx-prilezitosti\"<\/span><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div>
V re\u00e1ln\u00e9m \u010dase<\/h5><\/div>

SWOT pohledem z\u00e1kazn\u00edk\u016f<\/h2><\/div>

Nechte si vykreslit SWOT anal\u00fdzu o\u010dima va\u0161ich z\u00e1kazn\u00edk\u016f. Pro celou firmu, konkr\u00e9tn\u00ed odd\u011blen\u00ed i jednotlivce. V re\u00e1ln\u00e9m \u010dase z n\u00ed vznikne ak\u010dn\u00ed pl\u00e1n. Jasn\u011b v\u00edte, \u010demu se v\u011bnovat hned.<\/p>\n<\/div>

<\/i>

Zobraz z\u00e1kazn\u00edky zam\u011bstnance Nov\u00e1k Petr<\/span>, kte\u0159\u00ed si koupili Postele<\/span> b\u011bhem 3 m\u011bs\u00edc\u016f<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"SWOT<\/span><\/div><\/div><\/div><\/div><\/div>
Funkce<\/h5><\/div>

Funkce, kter\u00e9 se hod\u00ed.
Nic v\u00edce, nic m\u00e9n\u011b.<\/h2><\/div>

Navr\u017eeno tak, aby podporovalo va\u0161e podnik\u00e1n\u00ed ve v\u0161ech sm\u011brech. A\u0165 u\u017e widgety vyu\u017e\u00edv\u00e1te k jak\u00e9mukoli \u00fa\u010delu, v\u017edy se m\u016f\u017eete spolehnout, \u017ee v nich najdete v\u0161e, co pot\u0159ebujete.<\/p>\n<\/div><\/div><\/div>

\"transakcni-pruzkumy-funkce\"<\/span><\/div><\/div><\/div>

Chcete tato data ve sv\u00e9 firm\u011b?<\/h3><\/div><\/div><\/div>
Uk\u00e1zka aplikace<\/span><\/a><\/div>
Z\u00edskat radu<\/span><\/a><\/div>

Nebo n\u00e1m rovnou zavolejte +420 777 661 368<\/p>\n<\/div>

Vyzkou\u0161ejte na\u0161\u00ed kalkula\u010dku CX ziskovosti<\/a><\/strong>.<\/span><\/p>\n<\/div><\/div><\/div><\/div>