{"id":2586,"date":"2026-02-24T08:12:06","date_gmt":"2026-02-24T07:12:06","guid":{"rendered":"https:\/\/www.insightsofa.com\/terminaly-spokojenosti\/"},"modified":"2026-08-27T16:29:50","modified_gmt":"2026-08-27T14:29:50","slug":"terminaly-spokojenosti","status":"publish","type":"page","link":"https:\/\/www.insightsofa.com\/cs\/kanaly\/terminaly-spokojenosti\/","title":{"rendered":"Termin\u00e1ly spokojenosti"},"content":{"rendered":"

\"termin\u00e1ly-spokojenosti\"<\/span><\/div><\/div><\/div>
\"termin\u00e1ly-spokojenosti\"<\/span><\/div><\/div><\/div>

Termin\u00e1ly spokojenosti
nov\u00e9 generace<\/h1><\/div>

Vybaven\u00e9 um\u011blou inteligenc\u00ed pro nov\u00e9 v\u00fdsledky v m\u011b\u0159en\u00ed zku\u0161enost\u00ed<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/div><\/div><\/div><\/div>

Bez fale\u0161n\u00fdch hodnocen\u00ed<\/h3><\/div><\/div><\/div>

Rozpozn\u00e1n\u00ed emoc\u00ed
a pohlav\u00ed<\/h3><\/div><\/div><\/div>

Velmi rychl\u00e9 na vypln\u011bn\u00ed<\/h3><\/div><\/div><\/div><\/div><\/div><\/div>

D\u00edky um\u011bl\u00e9 inteligenci dok\u00e1\u017e\u00ed termin\u00e1ly rozpoznat fale\u0161n\u00e9 nebo duplicitn\u00ed hodnocen\u00ed.<\/p>\n<\/div><\/div><\/div>

Termin\u00e1l dok\u00e1\u017ee rozpoznat emoce a zp\u011btnou vazbu obohacuje o rozli\u0161en\u00ed pohlav\u00ed respondenta.<\/p>\n<\/div><\/div><\/div>

Vyrobeny do ter\u00e9nu, kde zanech\u00e1n\u00ed zp\u011btn\u00e9 vazby mus\u00ed b\u00fdt snadn\u00e9 a velmi rychl\u00e9. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Bez fale\u0161n\u00fdch hodnocen\u00ed<\/h4><\/div>

D\u00edky um\u011bl\u00e9 inteligenci dok\u00e1\u017e\u00ed termin\u00e1ly rozpoznat fale\u0161n\u00e9 nebo duplicitn\u00ed hodnocen\u00ed.<\/p>\n<\/div>

Rozpozn\u00e1n\u00ed emoc\u00ed a pohlav\u00ed<\/h4><\/div>

Termin\u00e1l dok\u00e1\u017ee rozpoznat emoce a zp\u011btnou vazbu obohacuje o rozli\u0161en\u00ed pohlav\u00ed respondenta.<\/p>\n<\/div>

Velmi rychl\u00e9 na vypln\u011bn\u00ed<\/h4><\/div>

Vyrobeny do ter\u00e9nu, kde zanech\u00e1n\u00ed zp\u011btn\u00e9 vazby mus\u00ed b\u00fdt snadn\u00e9 a velmi rychl\u00e9. <\/p>\n<\/div><\/div><\/div><\/div><\/div>

Jak to funguje?<\/h5><\/div>

Kvalitn\u00ed data.
Bleskov\u00e9 hodnocen\u00ed.<\/h2><\/div>

Termin\u00e1ly InsightSofa OneTouch umo\u017e\u0148uj\u00ed respondent\u016fm rychl\u00e9 a jednoduch\u00e9 hodnocen\u00ed, p\u0159i\u010dem\u017e v\u00fdsledky automaticky dopl\u0148uj\u00ed o kontextov\u00e9 informace, jako je m\u00edsto, \u010das nebo konkr\u00e9tn\u00ed obsluha. V\u00e1m se tak dost\u00e1v\u00e1 p\u0159ehledn\u00fd a kompletn\u00ed report z\u00e1kaznick\u00e9 zku\u0161enosti v\u010detn\u011b detail\u016f a doporu\u010den\u00ed ke zlep\u0161en\u00ed. <\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Hodnocen\u00ed na 3 kliky<\/span><\/a><\/h4><\/div>
\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Plnohodnotn\u00fd reporting zku\u0161enost\u00ed<\/span><\/a><\/h4><\/div>
\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Mnoho typ\u016f ot\u00e1zek<\/span><\/a><\/h4><\/div>
\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Automatick\u00e9 notifikace \u2028a reporty<\/span><\/a><\/h4><\/div>
\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
\"terminal-spokojenosti\"<\/span><\/div><\/div><\/div><\/div><\/div>
Reporty<\/h5><\/div>

Reporty p\u0159ipraven\u00e9
k va\u0161emu r\u016fstu<\/h2><\/div>

Reporty InsightSofa OneTouch vych\u00e1zej\u00ed z v\u00edce ne\u017e desetilet\u00e9ho know-how l\u00eddr\u016f ve sv\u00fdch oborech, se kter\u00fdmi je dlouhodob\u011b rozv\u00edj\u00edme a zdokonalujeme. Nez\u00edsk\u00e1v\u00e1te jen v\u00fdsledky pr\u016fzkum\u016f, ale jasn\u00e1 a srozumiteln\u00e1 doporu\u010den\u00ed, kter\u00e1 v\u00e1m uk\u00e1\u017eou, co konkr\u00e9tn\u011b d\u011blat, aby va\u0161e firma rostla. <\/p>\n<\/div><\/div><\/div>

\"terminaly-reporty-spokojenost\"<\/span><\/div><\/div><\/div><\/div><\/div>
Nov\u00fd trend<\/h5><\/div>

Agentn\u00ed z\u00e1kaznick\u00e1 zku\u0161enost<\/h2><\/div>

Nov\u00e1 funkce v\u00e1m d\u00e1 k dispozici agenta, kter\u00fd zn\u00e1 n\u00e1zor va\u0161ich z\u00e1kazn\u00edk\u016f do posledn\u00edho detailu. Ne\u0159ekne v\u00e1m jen, jak na tom jste \u2013 \u0159ekne v\u00e1m i pro\u010d. Dat se m\u016f\u017eete rovnou zeptat a dostanete odpov\u011b\u010f, ne tabulku k prokous\u00e1n\u00ed.<\/p>\n

Nejd\u016fle\u017eit\u011bj\u0161\u00ed ale je tohle: zept\u00e1te se ho, co zlep\u0161it nejd\u0159\u00edv, a on projde re\u00e1ln\u00fd feedback od v\u0161ech z\u00e1kazn\u00edk\u016f, najde opakuj\u00edc\u00ed se vzorce, porovn\u00e1 m\u00edsta, kde to funguje, s t\u011bmi, kde ne \u2013 a \u0159ekne v\u00e1m p\u0159esn\u011b, kde za\u010d\u00edt, aby byla va\u0161e pr\u00e1ce nejv\u00edc vid\u011bt.<\/p>\n

My tomu \u0159\u00edk\u00e1me obrovsk\u00fd krok a V\u00e1m t\u00edm \u0161et\u0159\u00edme \u201emo\u0159e\u201c \u010dasu na to, odej\u00edt od anal\u00fdz a p\u0159ej\u00edt k d\u016fle\u017eit\u011bj\u0161\u00edm, osobn\u00edm v\u011bcem, pr\u00e1ce se z\u00e1kaznickou zku\u0161enost\u00ed.<\/p>\n<\/div><\/div><\/div>

\"cx_agent\"<\/span><\/div><\/div><\/div><\/div><\/div>\n
\"ai_reports\"<\/span><\/div><\/div><\/div>
AI reporty<\/h5><\/div>

Live Agentic Reporty<\/h2><\/div>

Live Agentic Reporty funguj\u00ed tak jednodu\u0161e, \u017ee prost\u011b pop\u00ed\u0161ete (nebo dokonce \u0159eknete), co p\u0159esn\u011b chcete vid\u011bt, v jak\u00fdch reportech a za jak\u00e9 segmenty, a InsightSofa v\u00e1m takov\u00fd report v m\u017eiku vykresl\u00ed. A s fantazi\u00ed nemus\u00edte \u0161et\u0159it.<\/p>\n

P\u0159ejete si n\u011bjak\u00fd report nebo pohled? M\u00e1te ho m\u00edt.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n

U\u0161et\u0159en\u00ed \u010dasu va\u0161eho t\u00fdmu<\/h5><\/div>

Interaktivn\u00ed reporty<\/h2><\/div>

P\u0159edstavte si, \u017ee byste se z\u00e1kazn\u00edkem dok\u00e1zali komunikovat u\u017e ve chv\u00edli, kdy v\u00e1m vypl\u0148uje zp\u011btnou vazbu. Ne a\u017e potom. P\u0159\u00edmo b\u011bhem toho.<\/p>\n

P\u0159esn\u011b to um\u00ed na\u0161e nov\u00e1 funkce \u2013 interaktivn\u00ed pr\u016fzkum.
Interaktivn\u00ed pr\u016fzkumy naslouchaj\u00ed. V\u00ed, co z\u00e1kazn\u00edk pr\u00e1v\u011b vypl\u0148uje, a znaj\u00ed i souvislosti \u2013 co si koupil, jak\u00fd je to typ z\u00e1kazn\u00edka a dal\u0161\u00ed informace, kter\u00e9 o n\u011bm m\u00e1te. A na z\u00e1klad\u011b toho s n\u00edm dok\u00e1\u017eou reagovat a komunikovat rovnou v pr\u016fb\u011bhu vypl\u0148ov\u00e1n\u00ed.<\/p>\n<\/div><\/div><\/div>

\"interactive_reports\"<\/span><\/div><\/div><\/div><\/div><\/div>\n
\"external_reviews\"<\/span><\/div><\/div><\/div>
V\u0161echny data na 1 m\u00edst\u011b<\/h5><\/div>

Extern\u00ed recenze<\/h2><\/div>

V InsightSofa se v\u00e1m setk\u00e1vaj\u00ed data z pr\u016fzkum\u016f s v\u011bt\u0161inou hodnot\u00edc\u00edch platforem na trhu. Z\u00edsk\u00e1v\u00e1te tak skute\u010dn\u00fd 360 pohled na va\u0161e z\u00e1kazn\u00edky a jejich pocity.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n

Funkce<\/h5><\/div>

Funkce, kter\u00e9 se hod\u00ed.
Nic v\u00edce, nic m\u00e9n\u011b. <\/h2><\/div>

Navr\u017eeno tak, aby podporovalo va\u0161e podnik\u00e1n\u00ed ve v\u0161ech sm\u011brech. A\u0165 u\u017e termin\u00e1l InsightSofa OneTouch vyu\u017e\u00edv\u00e1te k jak\u00e9mukoli \u00fa\u010delu, v\u017edy se m\u016f\u017eete spolehnout, \u017ee v n\u011bm najdete v\u0161e, co pot\u0159ebujete. <\/p>\n<\/div><\/div><\/div>

\"terminaly-funkce\"<\/span><\/div><\/div><\/div>

Chcete tato data ve sv\u00e9 firm\u011b?<\/h3><\/div><\/div><\/div>
Domluvit sch\u016fzku<\/span><\/a><\/div>
Spustit uk\u00e1zku ihned<\/span><\/a><\/div>

Nebo n\u00e1m rovnou zavolejte +420 777 661 368<\/p>\n<\/div>

Vyzkou\u0161ejte na\u0161\u00ed kalkula\u010dku CX ziskovosti<\/a><\/strong>.<\/span><\/p>\n<\/div><\/div><\/div><\/div>