{"id":5229,"date":"2026-06-18T08:04:35","date_gmt":"2026-06-18T06:04:35","guid":{"rendered":"https:\/\/www.insightsofa.com\/?post_type=courses&#038;p=5229"},"modified":"2026-06-18T08:04:38","modified_gmt":"2026-06-18T06:04:38","slug":"certifikovany-cx-profesional-cesky-kurz","status":"publish","type":"courses","link":"https:\/\/www.insightsofa.com\/cs\/Academy\/certifikovany-cx-profesional-cesky-kurz\/","title":{"rendered":"Certifikovan\u00fd CX Profesion\u00e1l (\u010desk\u00fd kurz)"},"content":{"rendered":"<p><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"0\">Tenhle <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"7\">kurz <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"12\">ti d\u00e1 <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"18\">v\u0161echno, co <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"30\">pot\u0159ebuje\u0161 k tomu, <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"49\">abys z <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"56\">Customer <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"65\">Experience ud\u011blal\/a <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"83\">nam\u00edsto mlhav\u00e9ho <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"100\">p\u0159\u00e1n\u00ed <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"106\">m\u011b\u0159itelnou <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"117\">strategickou <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"130\">discipl\u00ednu, kter\u00e1 <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"148\">p\u0159in\u00e1\u0161\u00ed re\u00e1ln\u00e9 <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"163\">obchodn\u00ed v\u00fdsledky. V <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"184\">\u0161esti modulech <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"199\">se nau\u010d\u00ed\u0161, <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"210\">jak postavit <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"223\">finan\u010dn\u00ed byznys <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"239\">case pro CX, jak <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"256\">navrhnout v\u00edt\u011bznou <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"275\">strategii a model \u0159\u00edzen\u00ed, <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"301\">jak mapovat <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"313\">z\u00e1kaznick\u00e9 cesty, kter\u00e9 <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"337\">se opravdu <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"348\">pou\u017e\u00edvaj\u00ed, jak zvl\u00e1dnout <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"373\">metriky, na kter\u00fdch <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"393\">z\u00e1le\u017e\u00ed, jak d\u011blat <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"411\">pr\u016fzkumy s validn\u00edmi <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"432\">daty a jak <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"443\">uzav\u00edrat zp\u011btnou <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"460\">vazbu \u2013 tedy <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"473\">z\u00edskat zp\u011bt <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"485\">nespokojen\u00e9 z\u00e1kazn\u00edky a <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"509\">prom\u011bnit je v <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"523\">promot\u00e9ry. A\u0165 u\u017e <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"540\">vede\u0161 CX t\u00fdm, <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"554\">nebo prost\u011b <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"566\">chce\u0161, aby tvoje <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"583\">firma v\u00edc <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"593\">myslela na <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"604\">z\u00e1kazn\u00edka, odnese\u0161 si <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"626\">praktick\u00e9 frameworky, <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"648\">p\u0159\u00edklady z praxe a <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"667\">uzn\u00e1van\u00fd certifik\u00e1t, <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"688\">kter\u00fd tv\u00e9 <\/span><span class=\"_animating_6ta1u_10\" data-newtext-seq=\"698\">znalosti dolo\u017e\u00ed.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tenhle kurz ti d\u00e1 v\u0161echno, co pot\u0159ebuje\u0161 k tomu, abys  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":5230,"template":"","course-category":[76],"course-tag":[],"class_list":["post-5229","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-customer-experience"],"_links":{"self":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/courses\/5229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/courses"}],"about":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/types\/courses"}],"author":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/media\/5230"}],"wp:attachment":[{"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/media?parent=5229"}],"wp:term":[{"taxonomy":"course-category","embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/course-category?post=5229"},{"taxonomy":"course-tag","embeddable":true,"href":"https:\/\/www.insightsofa.com\/cs\/wp-json\/wp\/v2\/course-tag?post=5229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}