cx_healthcare

InsightSofa Academy

Master customer experience with InsightSofa. From survey design to turning feedback into business results — everything you need in one place.

NEW

Certified CX Professional

We’ll guide you through everything from the fundamentals of customer experience to turning feedback into real business results. On completion you’ll receive the Certified CX Professional certificate.

Certificate for your CV – verifiable proof of your CX knowledge
Built on practice – practical, not theoretical — only what works
Open to everyone – our commitment to educating the market
The Business Case for CX CX & Management Strategy Customer Journey Mapping CX Metrics & How to Use Them How to Run Surveys the Right Way Closing the Loop & Recovering Unhappy Customers Final Certification The Business Case for CX CX & Management Strategy Customer Journey Mapping CX Metrics & How to Use Them How to Run Surveys the Right Way Closing the Loop & Recovering Unhappy Customers Final Certification
Learning materials

Choose your topic

cx_fundamentals

CX Fundamentals

The essentials every CX professional should master — from core metrics to first journey maps.

Course materials
The complete guide to CX metrics: NPS, CSAT, CES and when to use which Customer Journey Mapping: how to build a map you'll actually use CX strategy on one page: a framework for mid-sized companies
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Measuring Customer Feedback

The craft behind the numbers — how to make sure your CX data is actually telling the truth.

Course materials
Statistical validity of CX data: how many responses do you really need Survey fatigue: how to measure it and how to avoid it Trigger-based vs. relationship surveys: when and why Open-ended vs. closed questions: what each format really tells you
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From Data to Action

Where most CX programs lose the race — turning feedback into decisions, processes, and results.

Course materials
Closed-loop feedback: how to build a process that actually works Who should own CX in your organization: governance models From detractor to promoter: case study approaches to saving customers
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CX & Business

CX through the lens of the boardroom — the hard economics behind customer experience.

Course materials
ROI of a CX program: a step-by-step calculation model The link between NPS and retention: when the correlation holds and when it's an illusion The cost of poor customer experience: how to quantify lost opportunities